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Reviews of The Heritage Hotel 3 stars

Shedden Hill, Torquay, TQ2 5TY, United Kingdom

#20 of 44 hotels in Torquay

Guests' Choice

Review score

Based on 2471 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 14 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The lock on the inside of the room didn’t feel very secure

    Overall the bedroom was lovely, the bed was comfortable and the view was stunning . Breakfast (full fry up) was delicious

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Small pokey bathroom, but did the job and it was clean.

    The view was amazing.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Great position but needs updating in places
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Position of plugs in the room none near bed in room 6. Hot water tap in sink not working. furniture need updating as very poor standard

    Position n views of hotel food good. Staff ok

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Nice and quiet lovely room only thing I never got to have a swimm
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It was very clean and tidy I loved it will stay there again

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    superrrr loud live music carried on into the night, could literally here it from the other end of torquay. went for dinner next door instead bc it was so loud in the restaurant. staff were a bit low.

    lovely big room with breakfast for a great price, very close to the town.

    Stayed in May 2024

  • Reviewed: 7 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of car parking spaces and our room was right above the bar. The decor was a bit dated.

    Good location near to town and beach. Big room with a good view. Breakfast was excellent I really enjoyed the pancakes.

    Stayed in May 2024

  • Reviewed: 7 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely place room very well comfortable

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Always been good overall
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I found a member of the bar staff rude on my last 2 stays, same person which has been enough for me to seek an alternative hotel Other than the bed being small for a double the rest was good

    I stay there quite a lot although may have a re think moving forward Sea views are great, breakfast good , clean, just a really nice place to stay

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Definitely would be back.A truly memorable experience.Thank you!
    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults or 2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Noise factor from the bar downstairs very disturbing when trying to sleep at night!! The pub setup for hotel guests for meals is not what we expected,a bit disappointing.

    Breakfast acceptable.Location excellent and very accessible to the beach and city centre.Fabulous!!

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Mattress shocking
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The bed was extremely uncomfortable, the mattress was well used and had a big dent in the middle. Could feel the base of the bed. Worst bed and sleeping experience ever. Change your mattresses please 🙏

    The location was great, so was breakfast.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It has music pumping out till midnight on both nights we were there, not a good place to be if you are over 50.

    View was nice, staff were lovely and friendly

    Stayed in June 2024

  • Reviewed: 1 June 2024

    7.0
    Had a great stay and would stay again if the price was good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast staff could be quite grumpy. It would be nice to be able to use the swimming pool etc without paying as it certainly wasn’t the cheapest hotel

    Great location, lovely views. Reggae festival on the Sunday looked awesome but we had to go so couldn’t stay for it

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room rather dated and dull. No sockets by beds (altho was able to borrow an extension lead from reception)

    Great breakfast included. 😋 Onsite bar and pool room with a friendly atmosphere. Swimming pool would have been great if open in the daytime.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    on arrival disco on patio really loud people smoking canabis but finished at 21.00 regular thing on weekends .during week days a lot of work contractors stay in hotel did cause a bit of noise first thing in morning.

    room was clean and a good size. food was really good can't fault the breakfast. staff were really friendly and helpful.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    7.0
    Great hotel with amazing view
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Sofa in room had a cut in it, there was a mis match of furniture and missing lightbulbs, the lamp beside the bed didn't work and the bed didn't seem like a double, but a small double and it was pushed up against the wall, which was a shame as the room was so big. Alot of workman and all parking there vans taking up parking spaces.

    Amazing view, nice big room we had an upgrade, good breakfast with different choices however I didn't like the sausage, seemed tough.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the furniture needs replacing

    Fab view

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location not too far from everything including beach, station and town. Staff good.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We paid for a superior double room,when we got to the hotel there wasnt one available.

    Great breakfast.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    All Good!
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpet stained, a little dated!

    Location, Room size, Breakfast

    Stayed in April 2024

  • Reviewed: 21 May 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast felt very deep fried

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room needs some TLC, bathroom door didn't close and room smelled damp.

    Great location over looking the Bay and lovely walk along seafront to marina and Torquay Town. Good choice of breakfast and friendly staff.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Ok lovely view just needs a good size comfortable bed and a bit of cleaning in the bathroom.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed uncomfortable and to small.

    The sea view.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Wonderful stay
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    Close to seafront

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good hotel very good value with fabulous views.We enjoyed our stay.
    • Leisure trip
    • Group
    • Triple Room (3 Adults or 2 Adults + 1 Child)
    • Stayed 3 nights

    We had four bedded room there was no bedside cabinet near bed by window my bed also a light would be good as no lighting in this area. There was only 3 hangers in wardrobe and no hooks at all ! The shower could do with some anti slip mat it’s a bit slippery and nowhere to hold on or handle.

    Fabulous view from our room and restaurant and terrace. Good choice of breakfast very quick service.menu extensive but there is plenty of places to eat elsewhere. The music on terrace although a bit annoying did not go on past 11pm.

    Stayed in May 2024

Showing 1 – 25

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