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Reviews of The Heritage Hotel 3 stars

Shedden Hill, Torquay, TQ2 5TY, United Kingdom

#21 of 46 hotels in Torquay

Guests' Choice

Review score

Based on 2403 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 24 September 2024

    9.0
    Value for money. Good facilities. Good service from staff. Close to all amenities. Spacious rooms.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Although it did not affect directly. Think carpets may need to be modernised.

    Breakfast was good. Made in good time. Room was spacious, provided with adequate and clean linen. Location was spot on. Close to the seafront. Good sea view.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Noisy fans from drinks cellar were on all night.

    Location, bar. Staff were friendly and helpful.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    8.0
    Really enjoyed
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Better choice of cereals snd maybe some fruit

    Breakfast fine

    Stayed in September 2024

  • Reviewed: 18 September 2024

    7.0
    Room for improvement
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    No notification given when the kitchen will be closed for lunch and dinner. It can feel like hotel guests come second to the many events that the hotel holds like parties and occasions? We were squeezed into a alcove table for our evening meal instead of the normal conservatory that we usually sit in? Had a chap knock on my door one afternoon to do the Pat testing of appliances while I was resting. They should time it to when either change over of room is due or when guests are out? The lift doesn’t work. There is no heating in room for guests to use, a couple of evenings were very cold and NO way to warm it up? I went to bed with my teeth chattering. My past experiences have been better than this but sadly this time , it’s what I came across and was relevant to my stay. I felt a bit let down this time tbh. 🫤

    Location and price point mainly. Also breakfast included is a nice addition

    Stayed in September 2024

  • Reviewed: 18 September 2024

    9.0
    Fabulous location
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy early as under room being prepared for breakfast

    Fabulous location. Excellent short break. Particularly liked the outlook. Reasonable price

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    Beautiful Heritage Hotel Complex.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    N/A

    Friendly welcome, efficient people throughout. Good breakfast, beautiful location.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Grrrreeeeeeaaaat
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    Good place to stay with great views of the coast line. Nice food and pleasant place to have a drink and chill.

    Stayed in August 2024

  • Reviewed: 13 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Difficult parking area

    Really nice sea view from the Conservatory Lounge and dining area Bus stops and railway station not far away

    Stayed in September 2024

  • Reviewed: 11 September 2024

    9.0
    Road trip
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    All good

    Nice breakfasts, good location near to everything that we wanted.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    9.0
    We loved our stay here in Torquay. We were originally booked for one night but stayed another as it was so nice.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, very comfortable.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    Over all good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    noise of occupants in rooms above when walking around but can't be helped with wooden floor boards

    Nice size room with good view towards the sea

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was by a walkway used by staff that went right past my window. The window in the room didn't close properly and let in a draft. Fortunately the weather was mild and this did not bother me.

    Convenient, clean, and helpful friendly staff

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great place to stay had everything we needed, great staff, breakfast was good and the bar was lively on the Friday and Saturday which suited our group of 7 Location was ideal close to everything Would stay again !

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Steep incline to hotel if walking.

    Location free parking room breakfast sports bar abd restaurant near the beach.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool not available for the residents all the time

    Location is very good

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    The heritage Hotel is wonderfully located, with great sea views . Clean and well equipped rooms . Great breakfast
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location Cleanliness Friendly staff Beautiful rooms with lovely sea views

    Stayed in September 2024

  • Reviewed: 7 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift & steep stairs.

    Excellent location, lovely views, really nice seating areas, and all staff work well.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Very well placed hotel, short walk to seafront, great value.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bit noisy, disco music at breakfast unnecessary, a bit dated.

    Position was great, great view from our room (21)

    Stayed in September 2024

  • Reviewed: 31 August 2024

    7.0
    Mixed experience, overall pleasant due to the location, the size of the room and the sea view.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was disorganised, often no clean plates or glasses and whilst the cooked food was good it lacked choice for continental options. The pool had limited availability for guests and the access was via the bar so leaving with wet hair etc not pleasant. There wasn’t the facilities to get properly ready down there. The hotel has a busy pub attached so is noisy in the evenings. Some non resident customers were quite loud and obnoxious. Management should consider how people airing their views peppered with foul language is experienced by the guests.

    Really good location, near to bars and restaurants and a sea view was appreciated. The room we were given was spacious and cleaned meticulously by Maria and the housekeeping team. The house cooked food we tried was of a good standard and the portions really generous.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    8.0
    Our stay at the heritage hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The steep hill returning to the hotel but torquay is very hilly so it was expected

    The view was great the food was excellent ate there every night of our stay

    Stayed in August 2024

  • Reviewed: 31 August 2024

    8.0
    Good for value holiday will come again
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No lift

    Location Nice staff Cleaner lovely

    Stayed in August 2024

  • Reviewed: 30 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No plug socket near the bed , property a bit dated

    Views , outside area and car parking

    Stayed in August 2024

  • Reviewed: 30 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't very clean, uncomfortable bed.

    Close to the beach and pier. Free car park but very small.

    Stayed in August 2024

  • Reviewed: 30 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Room was adequate, without the sea view we expected. Bit pricey but given it was a bank holiday weekend, acceptable.

    Location is great. Staff were friendly and helpful. Breakfast was great with plenty of choice.

    Stayed in August 2024

Showing 1 – 25

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