65 Westbourne Grove, Westminster Borough, London, W2 4UJ, United Kingdom
#18 of 959 B&Bs and Inns in London
Guests' ChoiceBased on 452 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.4
Staff
9.7
Value for money
9.0
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 November 2024
Brigid
United KingdomNothing
Staff are very helpful and friendly. Beautiful room and bathroom
Stayed in October 2024
Reviewed: 2 November 2024
Caroline
United StatesNothing.
Beautiful pub close to wonderful restaurants and walking distance to bus stops and tube stations. Quiet and safe area. Wonderful host who are very accommodating. They stored our luggage when we arrived early and took our luggage to our rooms when the room was ready. The pub food is exceptional and with large portion’s. Everyone was friendly. We would 100% stay here again our next trip to London. Thank you for a lovely stay.
Stayed in October 2024
Reviewed: 2 November 2024
Christine
AustraliaNot much. The stairs were very steep but it’s an old building so to be expected.
The rooms were lovely and the bed and pillows were comfy. Our room had a window that you could open with a view over the rooftops which was a bonus as we could get fresh air. The bathroom was good with a large shower. The staff were so friendly and helpful, carried out luggage up and down to our room. The meals in the pub were delicious and good drinks. Husband had the best hamburger of his life! It was a great location and we were able to walk to Portobello Road, Paddington Station and Kensington Palace and gardens. The buses were just across the road. Such a fabulous place!!!
Stayed in October 2024
Reviewed: 28 October 2024
Michael
AustraliaNothing at all!
Located in a vibrant road full of cafes, close to supermarkets and tube stations, a laundrette and to Portobello Road markets and Kensington Gardens. The staff were very friendly, welcoming and helpful, and premises comfortable, clean and quiet. A haven to return to after a day of walking and exploring. The food and drinks were delicious and good value, and relaxed ambience inside the pub.
Stayed in October 2024
Reviewed: 20 October 2024
Jeanne
United StatesIt was perfection🤩
The location was perfect as Notting Hill is so charming! The pub itself is warm and inviting and the rooms were beautiful decorated and spotless! From the moment we arrived, Duarte and the entire staff were so warm and friendly.. we will definitely be back❤️
Stayed in October 2024
Reviewed: 19 October 2024
Allison
AustraliaGorgeous boutique hotel, with a country feel. Hosts were extremely helpful and welcoming. Great location to metro train and Heathrow!
Stayed in October 2024
Reviewed: 14 October 2024
Sarah
AustraliaThe stairs to access the rooms were precarious, I would not recommend this accommodation to anyone with additional mobility requirements. The bed was also too soft, I think it may be at the point of needing replacing as it doesn't support a body for a restful sleep (room 2)
The room was beautiful and spacious. Brunch (weekends only) was quality and delicious. Staff very friendly. Adequate heating in the room.
Stayed in October 2024
Reviewed: 14 October 2024
Dawn
United KingdomEverything
Stayed in October 2024
Reviewed: 9 October 2024
Beck
United StatesThis place was very quant and in an excellent area. Close to the train and lots of good options for food and drinks. The Hayden has a great restaurant and the staff was awesome. I can not say enough good things about our stay and our experience. I would definitely stay the next time we visit. You will not be disappointed.
Stayed in September 2024
Reviewed: 7 October 2024
Brent
CanadaThere was one night where it sounded like they were replacing kegs downstairs so there was quite a bit of movement on the stairs which unfortunately did keep me awake for about an hour.
The room was very spacious - especially considering this area of London. The bathroom was clean and also spacious. It was super convenient to walk downstairs and enjoy the pub/restaurant.
Stayed in July 2024
Reviewed: 30 September 2024
Dave
CanadaFantastic place to stay in a great location and with great service. Food at the pub is also amazing!
Stayed in September 2024
Reviewed: 26 September 2024
Katarzyna
PolandNothing.
Very cozy, stylish and clean room above a pub. Old British vibe. Wonderful bed, soft towels and dressing gowns, water and chips, tea and coffee in the room. Beautiful bathroom.
Stayed in September 2024
Reviewed: 25 September 2024
Sophie
NetherlandsThe location of the hotel is amazing and the room had everything you need and was very comfortable. The staff are super friendly and helpful. All in all a wonderful experience!
Stayed in September 2024
Reviewed: 24 September 2024
Alexander
Germanygreat location, very nice and spacious (for London) room, wonderful staff - we really enjoyed our stay
Stayed in September 2024
Reviewed: 14 September 2024
Kenneth
United StatesSuper friendly and helpful staff. Comfortable bed and well furnished room.
Stayed in September 2024
Reviewed: 12 September 2024
Barbara
United StatesBeautiful, clean, great atmosphere
Stayed in September 2024
Reviewed: 7 September 2024
Zwei-aus-basel
Switzerland-
Everything but mostly the kindness and good service of the people there. The rooms are beautiful, the Location great, you can quickly go everywhere and if you want to eat in the Pub it is really good. If we will come ever back to London we will come to you. :)
Stayed in August 2024
Reviewed: 3 September 2024
Irene
Austriafantastic rooms, great service, wonderful location
Stayed in September 2024
Reviewed: 3 September 2024
Rebecca
United StatesThe Hayden is so welcoming and they really go out of their way to make sure you have everything you need. The staff are excellent and the room was fantastic. We will definitely be back and if you are choosing a place to stay this is the one!
Stayed in September 2024
Reviewed: 1 September 2024
Robyn
United Kingdomn/a
Amazing stay! Friendly staff, good location, modern, good food and lovely rooms! Would stay again. Thank you!
Stayed in August 2024
Reviewed: 29 August 2024
Mattijs
NetherlandsVery friendly host. And perfect location for Notting Hill, where we visited the carnival.
Stayed in August 2024
Reviewed: 27 August 2024
Rebecca
NorwayStaff, Room, Restaurant, although breakfast is not included. Good location -- quiet rooms but lots of restaurants and stores all around.
Stayed in June 2024
Reviewed: 17 August 2024
Julia
SwitzerlandEverything was great
Very friendly staff. Our flight was delayed and we arrived late. The Hayden communicated clearly and the night porter let us in. We were even able to check out late and take the time we needed in the morning.
Stayed in August 2024
Reviewed: 17 August 2024
Peg
United StatesNothing
Charming, “Old World” pub with great accommodations. The rooms are beautiful and well appointed. Great restaurant - delicious food and great for casual dining. Excellent service!
Stayed in July 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content