Nothing I didn't like.

Pleasantly surprised! I needed to get somewhere near Tarbert and everything was booked up so chose the Grey Gull despite not having the best reviews. Don't be put off by them as this is a hidden gem. It's a beautiful old building with a bit of history and has a fantastic character and atmosphere. It may need a bit of work here and there, but it's rather modern inside. I loved my room at way at the top. It was quiet, clean and very comfortable. Despite being next to the road, the window was really sound proofed. Watching the moon rise and sunrise was amazing. I also had dinner there which was delicious and treated exceptionally well by the staff. Staff were helpful, friendly and welcoming.Definitely recommend.

Stayed in September 2024

Reception had to go and find someone to book in. Fan in bathroom not working, light by bed not working, curtains broken from curtain rail. All a bit tired. Why would you have a bath in front of the window in the bedroom?

Location

Stayed in September 2024

Bed side light switches cannot be reached from the bed

Stayed in September 2024

Externally disappointing.

Good location on our journey. Good price. Huge ground floor family room.

Stayed in September 2024

Food was ok but not Egon ronay

Clean comfortable and in a great location Lovely helpful staff Thanks

Stayed in September 2024

Black pudding - Stornaway pudding would be better.

Breakfast OK, location good.

Stayed in September 2024

Limited menu

Location

Stayed in August 2024

The fact they advertised there was a hot tub..and when I got there it wasn't in use

The view

Stayed in July 2024

glasses and water and tissues in room

b/fast was too greasy

Stayed in August 2024

Bit scruffy.

Ease of getting to the Craobh Marina

Stayed in August 2024

Nothing

Hot tub and Breakfast

Stayed in August 2024

Bed wasn’t comfortable enough for us. Could have been better we thought.

Good location and good view

Stayed in August 2024

Not enough staff. Hot water took about ten minutes of constant running before arriving and was warm not hot. Evening meal for Five took 50 minutes to arrive after ordering. None of the courses were satisfactory. From burnt meatballs, over spiced pasta soggy cold bruschetta. And very overpriced. Hot water took about ten minutes of running both tap and shower to reach the ground floor. Even then it was only warm. That’s enough although there were a good few other issues with my room.

Not very much. I cannot think of anything outstanding other than the helpful young staff. Staff was a major issue or rather the lack of numbers.

Stayed in August 2024

Room was very small & receptionist not very helpful

Waiting staff were friendly

Stayed in August 2024

A bit run down Hints of mold in the bathroom

Coffee, tea, kettle in the room Comfortable bed

Stayed in August 2024

No staff in reception and no signage either. Eventually went to bar and was checked in. The bar staff were the only people we saw the whole time and it seemed they didn't have the answers or know how for some things. Asked to change single bed but the buck was passed without anyone doing anything. Asked for a fan, but bar man guested there wasn't one. Perceived lack of management left to a feeling of lack of safety and security (esp pver night or in an emergency?!).

Big old building (with no lift) right on the roadside looking up the Loch, really lovely spot. Had a family room with a view. Double bed was lovely, however the single is worn out and needs upgrading. Bathroom was good, despite water pressure issues. Plenty of parking. Food was really surprisingly good, especially the fish pizza and chicken cordon bleu.

Stayed in July 2024

The waiter in the restaurant needs a little bit more "polish". If you are serving supermarket orange juice, top up the jug in the kitchen, not in view of the guests. Likewise the instant coffee, served in silver jugs, ruins the image when you see the catering tin of Nescafe!

The hotel let us park in their car park after we had checked out. The hotel is a lot better than the exterior suggests. Fabulous views over the Loch. Canal at the rear of the hotel with lovely walks or cycle, only 8 miles end to end.

Stayed in June 2024

Road noise

Staff is outstanding

Stayed in June 2024

WATER IN THE SHOWER TOOK AGES TO GET WARM . YOU DIDNT REALLY SEE ANYONE ON RECEPTION YOU RANG A PHONE NUMBER . WE ATE IN THE EVENING FOOD WAS OK MY FIRST MEAL WAS NOT HOT ALL THOUGH SO THINK ITS HAD BEEN HEATED THOUGH , BUT MY 2ND MEAL WHICH WAS A PIZZA WAS NICE .

LOCATION , SPACIOUS ROOM , LOVELY VIEW AND DOG FRIENDLY

Stayed in July 2024

A lot of the menu in the restaurant was unavailable although as most of the staff were new then not their fault, they seemed very hardworking.

OK

Stayed in June 2024

The room we had was a little small to be a double room but we managed as we were out for most of our stay. The bathroom in this room is a bit tight. I know from the literature that the owners of the property are aware of the few issues so that’s fair enough and understandable in a property of this age. There are a few issues with tired decor here and there but it wouldn’t take much to put it right.

I liked the restaurant which was very modern, clean, well stocked bar, very attentive, polite and courteous. The staff go above and beyond. They are all very nice! Without a doubt the staff are the best asset of this hotel. The breakfast which was included in the price was very good.

Stayed in June 2024

nothing

did not have one

Stayed in June 2024

The hotel was fine and comfortable enough.

Stayed in May 2024

The shower's water temperature.

I was absolutely amazed by staff members Fiona and Maria. Their help in finding lodging for the next night of travel was beyond compare. They persevered and found us lodging on a bankers holiday weekend. Above and beyond the call of duty!

Stayed in May 2024