The Bar!! Every time we went to the Bar the beer was off and only bottle beer was available.

The location

Stayed in May 2024

The property was run down, needed maintenance.

The location.

Stayed in May 2024

Room not clean floor not hovered.Poor paint finish.

Location excellent. Breakfast was cool not much choice for vegetarian. Difficult to find staff to help.

Stayed in May 2024

The only thing that springs to mind, although more of a niggle than a dislike, is that if you are on the 1st floor and central to the hotel, the "sea view" that you get also has the roof of the compass bar. That said it is a sea view and you can see across the bay to the harbour and the town.

The hotel is in a nice location and only a short walk in to town. There is plenty of parking available. Torquay railway station is right across the road. Whilst the hotel fits in with expectations of a period hotel in Torquay, the room that we had was a little dated in terms of decor. Our room was however, clean, tidy and comfortable. The compass bar was nice and we had afternoon tea whilst there along with drinks in the evening. All staff were polite and professional, afternoon tea was lovely and there was a wide range of drinks available. There was a wide range of options for breakfast including some vegetarian options on top of the usual cereal, toast, hot breakfast, fruit and pastries.

Stayed in May 2024

My breakfast, from the buffet, was stone cold. I ate it as I was in a hurry, but found out later that there had been an electrical fault. Subsequent guests were given freshly cooked breakfasts.

The room was clean and the bed very comfortable. The bathroom, which was modern and up to date, was spoiled by the black mould at the base of the shower screen.

Stayed in May 2024

No question

Good food choice and great swimming pools.

Stayed in May 2024

Room was small Noisy neighbours

Location

Stayed in May 2024

The radiators in the rooms we were given were very old and so the rooms were very cold during the first night. They needed to be bled as there was only a tiny bit of heat at the bottom when on full. We mentioned this but nothing was done and we were not given a room change

Both excellent

Stayed in April 2024

Some areas of the hotel are a "little tired"

Has a suite and for the £200 paid per night it was excellent

Stayed in May 2024

Very friendly staff had an upgrade to sea view room was lovely and spacious and clean with an amazing view

Stayed in May 2024

Bit dated rooms

Stayed in April 2024

the steak is not a rump steak and was completely raw even after the second trythe cook is weak

Stayed in May 2024

The breakfast could be modernised to include vegan options and the coffee could definitely do with some help. The service was also slow in the restaurant... there are some bits of the hotel that need decorating and revamping but all in all it was good.

The sea view room we took had a lovely view of the pool and sea. The downstairs was very nice and staff were friendly. Swimming in the outdoor pool was a treat. I had read a lot of bad reviews so was quite worried about staying but it was actually great!

Stayed in May 2024

Parking garage roof didn’t look safe and it was very scruffy. Bed very hard.

Great location. Good breakfast. Staff busy but very polite and helpful.

Stayed in April 2024

How warm the room got at night and the noise but not a lot to be done about that. It didn't ruin the stay.

The view was amazing and the staff were lovely. I really loved the quirky side to the way the breakfast room was decorated.

Stayed in May 2024

I have had 3 different rooms on stays. All clean some rooms tired and attention to detail needed but its a nice place.

Stayed in April 2024

Top shelf on wardrobe dusty room wasn't cleaned when we was out all day breakfast well over priced for what it is made me and partner was unwell from it

Views ,heated pool incredible, location , balcony view stunning staff friendly helpful both I and partner will be coming back at the end of the month 😀

Stayed in May 2024

The shower was v difficult to adjust the temperature (too hot) and the mattress was a bit lumpy.

Beautiful quiet location and a grand hotel indeed. The housekeepers did a great job. Breakfast was lovely. We enjoyed the piano music in the big bar area which had panoramic sea views. We loved the indoor and outdoor pools and I used the gym. Loved it!

Stayed in May 2024

Only downside they didn’t have a steam room or sauna.

Really good location. Perfect short break.

Stayed in May 2024

Looking tired in places, needs investment in rooms!

Victorian charm and sea views. Downstairs literally looks GRAND. Spa and pool were used and enjoyed thoroughly!

Stayed in May 2024

No parking. Room far too warm so unable to sleep. Uncomfortable bed. Toilet seat lid closes on you whilst using the toilet.

Friendly staff. Tasty breakfast. Great location.

Stayed in May 2024

Hotel was very quiet in the week, very few for dinner. No different choices of specials each day.

All staff very friendly and helpful.

Stayed in May 2024

N/a

Lots of character in main areas

Stayed in April 2024

Possibly needs some rooms updating

Very relaxing. Great views, breakfast and staff.

Stayed in April 2024