Sea Front, Torquay, TQ2 6NT, United Kingdom
#31 of 45 hotels in Torquay
Guests' ChoiceBased on 3728 hotel reviews
7.2Cleanliness
7.7
Comfort
7.8
Location
9.0
Facilities
7.3
Staff
8.5
Value for money
7.0
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 9, 2024
Eileen
United KingdomParking garage roof didn’t look safe and it was very scruffy. Bed very hard.
Great location. Good breakfast. Staff busy but very polite and helpful.
Stayed in April 2024
Reviewed: May 9, 2024
Kelly
United KingdomHow warm the room got at night and the noise but not a lot to be done about that. It didn't ruin the stay.
The view was amazing and the staff were lovely. I really loved the quirky side to the way the breakfast room was decorated.
Stayed in May 2024
Reviewed: May 7, 2024
Kierrah
United KingdomI have had 3 different rooms on stays. All clean some rooms tired and attention to detail needed but its a nice place.
Stayed in April 2024
Reviewed: May 7, 2024
O'connell
United KingdomTop shelf on wardrobe dusty room wasn't cleaned when we was out all day breakfast well over priced for what it is made me and partner was unwell from it
Views ,heated pool incredible, location , balcony view stunning staff friendly helpful both I and partner will be coming back at the end of the month 😀
Stayed in May 2024
Reviewed: May 7, 2024
Louise
United KingdomThe shower was v difficult to adjust the temperature (too hot) and the mattress was a bit lumpy.
Beautiful quiet location and a grand hotel indeed. The housekeepers did a great job. Breakfast was lovely. We enjoyed the piano music in the big bar area which had panoramic sea views. We loved the indoor and outdoor pools and I used the gym. Loved it!
Stayed in May 2024
Reviewed: May 6, 2024
James
United KingdomOnly downside they didn’t have a steam room or sauna.
Really good location. Perfect short break.
Stayed in May 2024
Reviewed: May 6, 2024
Jim
United KingdomLooking tired in places, needs investment in rooms!
Victorian charm and sea views. Downstairs literally looks GRAND. Spa and pool were used and enjoyed thoroughly!
Stayed in May 2024
Reviewed: May 5, 2024
Michelle
United KingdomNo parking. Room far too warm so unable to sleep. Uncomfortable bed. Toilet seat lid closes on you whilst using the toilet.
Friendly staff. Tasty breakfast. Great location.
Stayed in May 2024
Reviewed: May 4, 2024
Neale
United KingdomHotel was very quiet in the week, very few for dinner. No different choices of specials each day.
All staff very friendly and helpful.
Stayed in May 2024
Reviewed: May 2, 2024
Danielle
United KingdomN/a
Lots of character in main areas
Stayed in April 2024
Reviewed: May 1, 2024
Sandra
United KingdomPossibly needs some rooms updating
Very relaxing. Great views, breakfast and staff.
Stayed in April 2024
Reviewed: May 1, 2024
Amy
United KingdomPool was disgusting as was changing rooms. Dirty underwear in lockers and pool was cold and run down Dog poohed in corridor on level 1 was disgusting and put me off staying another night
Welcome was friendly. Entrance/library and bar was impressive. Breakfast was plentiful and delightful. Staff were lovely at breakfast. Room was spacious and comfy and clean
Stayed in April 2024
Reviewed: April 30, 2024
Ian
United KingdomCould offer table service
Good, quality hotel
Stayed in April 2024
Reviewed: April 29, 2024
Chenoweth
United KingdomThe room was really dated
Beautiful hotel
Stayed in April 2024
Reviewed: April 28, 2024
Tanya
United KingdomSome areas of the hotel are a little tired but our Sea view room was beautiful and the staff exceptional
Stayed in April 2024
Reviewed: April 28, 2024
Charlotte
United KingdomBathroom needed an update and carpets needed a better clean in the room
Rooms are nice and l liked that there was a bath. Hotel looks lovely inside
Stayed in April 2024
Reviewed: April 28, 2024
Maryann
United KingdomLovely help yourself breakfast , large restaurant good service very friendly staff
Stayed in April 2024
Reviewed: April 26, 2024
Karen
United KingdomBreakfast with a dog meant walking to and fro with our good from the restaurant to the bar area
Looking a little tired Room was small with shared balcony which wasn’t something I was happy about Very dog friendly
Stayed in April 2024
Reviewed: April 25, 2024
Ward
United KingdomNeeds a bit. Of TLC IN sleeping area
All
Stayed in April 2024
Reviewed: April 24, 2024
Simon
United KingdomTired hotel
Nice location, hotel needs complete renovation
Stayed in February 2024
Reviewed: April 24, 2024
Amy
United KingdomFirst room we were put in was tiny dark and over looking dirty parts of the building was moved to a better room but the hotel itself needs a bit of an up lift lobby and bar/lounge area is really nice but corridors and rooms are very worn and painted in bright colours that doesn’t match the rest of the hotel.
The grand hotel is a lovely hotel in the lounge and lobby but feel the rooms upstairs and areas were a little tired this was the same with the inside pool
Stayed in March 2024
Reviewed: April 23, 2024
Mary
United KingdomSadly real issues with cleanliness, swimming pool & dressing rooms need a lot of attention black grout & scummy, our bedroom had real issues with stained carpets a member of staff shampooed carpet for us no attention to detail . The lobby and rooms off it were very clean. But it's very dated I would check my room and ask for upgrade.
Location was brilliant & the staff were very attentive breakfast was really good , for this reason we would go back
Stayed in April 2024
Reviewed: April 23, 2024
Diane
United Kingdomshower over bath
friendliness facility &convenience
Stayed in April 2024
Reviewed: April 22, 2024
Rukshana
United KingdomThe Website did not reflect that some of the service at the facilities were unavailable. Such as The Sauna And Steam Room. The Pool is available until 9.00pm Gym room is very small and Most equipment is Out Of Service.
Location and the Staff
Stayed in February 2024
Portoscuso, Italy
Capileira, Spain
Granada, Spain
Port Douglas, Australia
Arma di Taggia, Italy
Sharjah, UAE
Ulcinj, Montenegro
Faversham, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content