Umbrellas around the pool need replacing and securing.

The location is great, epic views. Staff are very good indeed. Reception, bar, restaurant and both porters. Emma in restaurant is a star, thank you.

Stayed in June 2024

Slow service in the bar/brasserie Undated shower & changing rooms for the pool, un pleasant walk through between indoor & outdoor pool, old….needs a fresh up.

Nice big room.

Stayed in May 2024

Service at the Reception could’ve been better, Was not given much information or Spa treatment Price list. Room had cob webs around the windows and had to ask the room to be cleaned again. Local Taxi takes too long to arrive and also Buses in the evening, are awful as you’ll end up waiting over 30 mins . Breakfast menu not much to offer, More Vegetarian options need to be Available. Also Only fried egg and no scrambled egg, or Vegetarian sausage was available.

Location is beautiful. And Pool access until 9pm was great

Stayed in May 2024

Breakfast is limited with no healthy options.

Location

Stayed in April 2024

Breakfast finishing at 10am on a weekend and Bank Holiday Monday. In fact at 9.50am we were told we couldn't sit where we wanted and to hurry up as they will removing the hot food.

The receptionist on Saturdays check in was very friendly and professional.

Stayed in May 2024

Wonky loo seat!

Location and pool

Stayed in May 2024

The quality of the breakfast items could have been better. The bread seemed very basic and the layout of the buffet was very amateurish in presentation. We were in room 405 and it was very warm. The downside of no air conditioning. The decor did look tired.

We liked the location of the Grand - right on the seafront with sea view The bedroom size was good We liked the Compass Bar, sun terrace and the outside pool looked good.

Stayed in May 2024

Very noisy hotel. Putting children to bed at 9.30pm which I think is late but music was still playing very loud and could be clearly heard in our room. Went on until midnight. Not good when you want to go to sleep. My husband felt water being dripped on him in bed during the night, there was a leak in the ceiling which must have been coming from bathroom above. Water marks on the ceilings so hotel must already know about this. Breakfast menu could have more choice - maybe offer scrambled eggs, and pancakes etc. it would be nice to order a breakfast rather then help yourself from a buffet. Service at the bar was very very slow.

Great location. Helpful staff. Secure parking Nice swimming pool.

Stayed in May 2024

The car park spaces were way too small. Breakfast was well below standard and not recommended. Our room did not have air conditioning. The windows were dirty, and one of the double glazing units was full of water.

The location and see views were lovely.

Stayed in May 2024

Can't say we disliked anything - if we've really got to be picky then maybe the table service at the evening meals need to be 'tightened' - but if you 'go with the flow' like we did -you'll enjoy the experience!

Having stayed at The Grand at various times pre Covid and now returning for a weeks stay - it was good. There are things which could be better but honestly you are here to enjoy, so dot fall into the 'moaning Minnie's trap' and spoil your holiday!! The Balcony room on the 3rd Floor was brilliant and all the staff are helpful and friendly.

Stayed in May 2024

I injured my hand very badly, (split my knuckle open, lots of blood) holding the outside room door handle whilst closing the door. The door forced closed trapping my hand against the outside door frame. Reported this to reception who gave me plasters and had the door was readjusted by the maintenance man.

Excellent staff, and great food.

Stayed in April 2024

Bedroom too warm Updating needed

Great location Friendly staff Clean

Stayed in May 2024

The Bar!! Every time we went to the Bar the beer was off and only bottle beer was available.

The location

Stayed in May 2024

The property was run down, needed maintenance.

The location.

Stayed in May 2024

Room not clean floor not hovered.Poor paint finish.

Location excellent. Breakfast was cool not much choice for vegetarian. Difficult to find staff to help.

Stayed in May 2024

The only thing that springs to mind, although more of a niggle than a dislike, is that if you are on the 1st floor and central to the hotel, the "sea view" that you get also has the roof of the compass bar. That said it is a sea view and you can see across the bay to the harbour and the town.

The hotel is in a nice location and only a short walk in to town. There is plenty of parking available. Torquay railway station is right across the road. Whilst the hotel fits in with expectations of a period hotel in Torquay, the room that we had was a little dated in terms of decor. Our room was however, clean, tidy and comfortable. The compass bar was nice and we had afternoon tea whilst there along with drinks in the evening. All staff were polite and professional, afternoon tea was lovely and there was a wide range of drinks available. There was a wide range of options for breakfast including some vegetarian options on top of the usual cereal, toast, hot breakfast, fruit and pastries.

Stayed in May 2024

My breakfast, from the buffet, was stone cold. I ate it as I was in a hurry, but found out later that there had been an electrical fault. Subsequent guests were given freshly cooked breakfasts.

The room was clean and the bed very comfortable. The bathroom, which was modern and up to date, was spoiled by the black mould at the base of the shower screen.

Stayed in May 2024

No question

Good food choice and great swimming pools.

Stayed in May 2024

Room was small Noisy neighbours

Location

Stayed in May 2024

The radiators in the rooms we were given were very old and so the rooms were very cold during the first night. They needed to be bled as there was only a tiny bit of heat at the bottom when on full. We mentioned this but nothing was done and we were not given a room change

Both excellent

Stayed in April 2024

Some areas of the hotel are a "little tired"

Has a suite and for the £200 paid per night it was excellent

Stayed in May 2024

Very friendly staff had an upgrade to sea view room was lovely and spacious and clean with an amazing view

Stayed in May 2024

Bit dated rooms

Stayed in April 2024

the steak is not a rump steak and was completely raw even after the second trythe cook is weak

Stayed in May 2024