Some of the staff.. not so good. The room was quite basic and there were no freebies.

Some of the staff were lovely and very professional. Location, round the corner from Trafalgar Square. There was a rest and relaxation room with free coffee that was amazing.

Stayed in May 2024

I liked everything

Great location. Close to everything you’d need.

Stayed in May 2024

Breakfast expensive and not much choice for vegans. Small lifts but that can't be helped. I struggled to get my folding bike into the lift but was unsure if there was bike storage.

Perfect location for central London. Staff were really helpful. Helping me with my bicycle, giving advice and just being lovely. Big rooms for central london and great showers.

Stayed in May 2024

Mattress was too soft and lumpy. They were replacing them room by room while we were there. But too late for me.

NA

Stayed in May 2024

Choices in the restaurant

Easy to get to most locations such as Convent Garden and theaters

Stayed in June 2024

Breakfast choice was not very good if you don't want a cooked breakfast and the coffee machines kept breaking.

We were visiting the Kit Kat Club so the hotel was in a perfect place. The rooms were very nice but a little dated perhaps this is in keeping with the style of the hotel. The staff were very friendly and helpful

Stayed in March 2024

Our room was very nice but it would have been nice to have a window and better lighting.

Our room was big enough for two and very comfortable.

Stayed in May 2024

Bathroom

The location is very good, as a visitors, almost all tourists attractions is within walking distances. There are plernty of restaurants in the area as well. We didn't like bathroom as it was very small even with european standard. We didn't take breakfast with room reservation as it was quite expensive. However, hotel restaurant doesn't offer a snack or individual pastries etc, howver they do provide a free coffee and tea in the lounge.

Stayed in June 2024

Rooms and bathrooms need upgrades.

Perfect location! Middle of everything and walkable.

Stayed in May 2024

The facilities felt dated. For what we were paying for, I didn’t feel it was great value for money.

The location was excellent and the staff were excellent.

Stayed in May 2024

Breakfast was ok. I would like to see sliced ​​tomatoes and cucumbers, fresh lettuce etc. The location couldn't be better in London. All the main attractions are within walking distance.

Stayed in May 2024

Front desk inability to call for cabs at specific times

Front desk Reception was outstanding In particular Savena (probable mis spelled) Resturant manager made meals an elegant experience

Stayed in May 2024

I didn't like the loud heating facility in the room. I travelled in late April 2024 which was unexpectedly cold outside; therefore, turning the heater on was a necessity in the evening. Although I am used to loud life with two kids living in a noisy city, the heater was loud even for me. Duvet was warm, so we turned off the equipment after the first night. However, I never enjoyed the constant coldness of the room. Also, for the breakfast room an additional coffee machine is a must. The machine not only runs slow but there is only one of it, so in the rush of the morning there is always a long queue. Hot water for the tea is also provided from the same machine. You should first get your drink and then use the buffett otherwise your food will be cold. It is not possible to get a refill unless you have a flexible agenda for the day. This problem requires an urgent solution.

Location is superb. It is in walking distance to Leicester Square, Covent Garden and Regent Street. It is possible to avoid transportation in a short London trip relying mainly on shopping and food. Both Charing Cross Tube station and Embankment are within ease of reach. Room was comfortable and clean. Breakfast is good in food variety and quality.

Stayed in April 2024

Big room with a great location Staff were friendly and helpful

Stayed in May 2024

The room and the hallway was a little worn. The ice machine was not operating for 3 of the 4 days.

The location was fabulous. We were in London to visit the popular tourist sites and the location was perfect for this. The view of the Strand was also good.

Stayed in April 2024

Bigger bed

Great room size and wonderful bathroom.

Stayed in May 2024

The location was perfect for our purposes. The staff was very attentive and helpful.

Stayed in May 2024

Nothing

Centrally located!

Stayed in May 2024

Location is superb. Right next to Trafalagar Square. Within walking distance of the theatre we booked. within walking distance of Covent Garden for cocktails and within walking distance of Leicester Square for dinner. Hotel was swish.

Stayed in May 2024

nothing

Location, location excellent for getting about central London. Nice and quiet rooms. Lovely friendly and helpful staff. Buffet breakfast was good and the bar a nice area for drinks.

Stayed in February 2024

location was amazing. hotel and staff was great. room was a bit dated.

Stayed in February 2024

BREAKFAST

As always - a truly awful stale breakfast for £25! Please make fresh.

Stayed in May 2024

I see now they have raised their prices so sadly am staying elsewhere for my next visit to London

Room was excellent, staff were good too and I can recommend the buffet breakfast. For us the central location was excellent

Stayed in March 2024

Entrance was not at street level. Taking the lift up and down with the wheelchair was cumbersome as staff was needed to assist.

Great location. Comfortable rooms. Living room with coffee on ground floor was a nice touch.

Stayed in May 2024