Charged for everything they could such as using facilities like paddle and surcharges on everything they could

Luxury

Stayed in November 2024

I did not like all the nibbles out with no direction what would all be charged to the room on departure and what was complimentary. Other than that nothing it was fantastic.

Staff were fantastic. The transfer was on time and so pleasant. The beds are so comfy !! The food was beautiful and the restaurant staff in the Birnam very accommodating!! The SPA is incredible and the grounds beautiful. Breakfast exceptional !!

Stayed in November 2024

Everything was perfect

Stayed in September 2024

Nothing

Staff are amazing, venue is beautiful

Stayed in November 2024

As someone who is a pescatarian with allergies and other food sensitivities I would have liked more fish choices in the restaurants. I saw salmon and sea bream..so the choice wasn’t great. I had salmon on both nights. However, waiting staff understood the concept of Gluten Free so were helpful in personalising food to my needs.

Extremely comfortable, welcoming and friendly atmosphere. Nothing was too much trouble for any of them. We were celebrating a special wedding anniversary and they left champagne in our room for us…a lovely touch. Breakfast in a lovely part of the hotel and the buffet food was plentiful with good choices..however was not as hot as it could have been!

Stayed in November 2024

Bathroom could have been cleaner. Soundproofing in room wasn’t great so often woken by screaming children and barking dogs.

Attentive staff, lots of activities, comfortable rooms and excellent pool facilities. Breakfast was exceptional and on site restaurants were impressive

Stayed in November 2024

Nothing

I had an amazing two-night stay filled with relaxation and pampering. The staff and hotel exceeded all my expectations. The staff were friendly and professional, and the grounds, walking paths, and outdoor games were fantastic

Stayed in October 2024

Fantastic service. Beautiful stay. Food was amazing throughout.

Stayed in October 2024

Over priced

The beautiful surroundings and warmth

Stayed in October 2024

Exquisite stay at Gleneagles. The staff were superb and could not be more helpful. Breathtaking views of the grounds.

Stayed in October 2024

Nothing

Everything. Breakfast was superb as usual probably best breakfast you could get in any hotel. As usual Strathearn excellent meal and service. Andrew Fairlies above and beyond. Thank you for a wonderful stay for my husbands 80th.

Stayed in October 2024

Air conditioning in the room not working - did get a fan quickly

Excellent sports facilities, staff are amazing and food is great

Stayed in September 2024

Absolutely nothing.

The attention to detail in the infrastructure and hospitality. A hundred year old property that is being maintained so well - retaining the old world charm with modern facilities. The quality and variety of food and drinks. Every staff member we interacted with contributed to making our stay exceptional.

Stayed in October 2024

Very picky, but for the cost of the room the tea and coffee choice in the room was very limited and all just stuffed in a jar.

The breakfast was the best breakfast we have ever experienced, with an unbelievable amount of choice and very high quality. The suite was beautiful and so comfortable. The activities were great, and easy to book, and the restaurants were all exceptional. They even sorted a boardroom for us on arrival so we could finish work. A true experience, rather than just a hotel stay

Stayed in August 2024

N/A

Location, facilities, room, staff, food…everything was exceptional.

Stayed in September 2024

Stuffed animals are a bit creepy. Fancy Micheline** restaurant is kind of seriously underwhelming.

It is truly world class luxury place.

Stayed in September 2024

Leaving!

Exceptional staff. Friendly and caring . Upgrade and champagne free for 21st . Loved every second

Stayed in September 2024

Felt busy at times

Immaculate and variety of facilities and activities

Stayed in September 2024

We found the pool area a little disappointing, specifically the outdoor heated part. We thought that the garden surrounding it was a little uninspiring, scrubby looking and overlooked. Maybe a few fragrant plants like lavender and rosemary around to create an ambiance Gleneagles. There were a few pots which looked like they had seen better days a bit like my own patio. Also, beware of the extra charges on top of your bill. For one night, we were charged £60 discretionary service charge for room £34 discretionary service charge for leisure facilities (presume using the pool), the dog was charged £120, we were charged £60 for the Padel tennis court (they charged us for doubled court when it was singles) and they charged £270 for the Intro to Falconry, when we just booked for my daughter for £135. That is on top of discretionary service charges on top of food. It works out at a hell of a lot.

The staff were oh so nice and pleasant. No hard sell of anything, chatted without being overbearing or overfamiliar. Completely charming.

Stayed in September 2024

There were a few mistakes on our order for lunch in the bar. However when I pointed it out, the staff were absolutely charming and sorted it out quickly.

Stunning. Inside and out. This gorgeous property has managed to retain its past grandeur yet updated the staff and services to a more contemporary sensibility.

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Nothing

The staff were so engaged and made the whole experience a delight. We were very impressed that the hotel offered a cooked vegetarian breakfast which we have never experienced before in a hotel of this calibre. Set in lovely grounds.

Stayed in September 2024

From the initial check-in to the check-out it was a wonderful experience to celebrate our 15 year anniversary. Everyone we had contact with was lovely and genuine and it made the stay so much better. Thank you for everything.

Stayed in September 2024

I felt that as we booked through booking.com the room we got wasn't what we would have expected. No view but if you put in the requirements on the Gleneagles website you should have received a room with a view. The same price as booking.com but booking.com offered a discount. Disappointing room as no view at all. Obscure glass in the windows.

Have stayed at The Gleneagles before. Beautiful setting. Staff lovely. Clean room.

Stayed in September 2024