Felt busy at times

Immaculate and variety of facilities and activities

Stayed in September 2024

We found the pool area a little disappointing, specifically the outdoor heated part. We thought that the garden surrounding it was a little uninspiring, scrubby looking and overlooked. Maybe a few fragrant plants like lavender and rosemary around to create an ambiance Gleneagles. There were a few pots which looked like they had seen better days a bit like my own patio. Also, beware of the extra charges on top of your bill. For one night, we were charged £60 discretionary service charge for room £34 discretionary service charge for leisure facilities (presume using the pool), the dog was charged £120, we were charged £60 for the Padel tennis court (they charged us for doubled court when it was singles) and they charged £270 for the Intro to Falconry, when we just booked for my daughter for £135. That is on top of discretionary service charges on top of food. It works out at a hell of a lot.

The staff were oh so nice and pleasant. No hard sell of anything, chatted without being overbearing or overfamiliar. Completely charming.

Stayed in September 2024

There were a few mistakes on our order for lunch in the bar. However when I pointed it out, the staff were absolutely charming and sorted it out quickly.

Stunning. Inside and out. This gorgeous property has managed to retain its past grandeur yet updated the staff and services to a more contemporary sensibility.

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Nothing

The staff were so engaged and made the whole experience a delight. We were very impressed that the hotel offered a cooked vegetarian breakfast which we have never experienced before in a hotel of this calibre. Set in lovely grounds.

Stayed in September 2024

From the initial check-in to the check-out it was a wonderful experience to celebrate our 15 year anniversary. Everyone we had contact with was lovely and genuine and it made the stay so much better. Thank you for everything.

Stayed in September 2024

I felt that as we booked through booking.com the room we got wasn't what we would have expected. No view but if you put in the requirements on the Gleneagles website you should have received a room with a view. The same price as booking.com but booking.com offered a discount. Disappointing room as no view at all. Obscure glass in the windows.

Have stayed at The Gleneagles before. Beautiful setting. Staff lovely. Clean room.

Stayed in September 2024

Fantastic stay as always!

Stayed in August 2024

Leaving, checking out!

Just about everything was perfect there. Can’t wait to return. Food, staff, room, location….what more could you want!

Stayed in August 2024

Nothing at all.

The best hotel we've ever stayed in, the overall experience was 10/10.

Stayed in August 2024

Weather !

Grounds and hotel amazing. Food superb. Staff excellent.

Stayed in August 2024

Perhaps the tea that I ordered initially was very slow to arrive. I did have to request a second time

Breakfast superb

Stayed in August 2024

Was very expensive

Service and food excellent

Stayed in August 2024

Extortionate prices. Watch out that Service charges are automatically added to your bill for every single interaction within the complex, from restaurant charges, to paying for a tennis court, to buying sweets! It cranks your bill up enormously.

Amazing place, staff very friendly and accommodating. Beautiful surroundings and very good facilities

Stayed in August 2024

No one informed us that the activities are supposed to be booked before arrival. They said usually they would a letter to explain activities and amenities in the premises. Unfortunately, we had nothing and the activities were 90% booked so the travel was so exciting, & we felt rather irritated from the situation and disappointed

The view and the restaurants and bars

Stayed in August 2024

We liked all of it

All of it !

Stayed in August 2024

Lots of spoilt children running about mad out of control

Food,staff, loads to do was an incredible experience for the short 1 night stay we had

Stayed in August 2024

Love this hotel and the facilities. Nice place to spend a few days

Stayed in July 2024

Very pricy activities and room rate is super high too, room flooring is super loud, restaurant options are not varied enough

Activities for adults, breakfast, massage, kids activities

Stayed in August 2024

The shower in our room (admittedly one of the cheaper rooms) was awful and wasn't usable without getting in and out with cold water. However, I did mention this on checking out and the very nice gentleman did say they would check it out as the shower handle was very stiff. Worth checking in advance though if you don't like the large high up fixed head showers.

Fabulous breakfast, great choice of places to eat although having to book in advance was a bit of a pain at times and didn't always work well. Slightly disappointed in the afternoon tea - I was told I couldn't have Prosecco and was pressured to having the expensive champagne instead, which I didn't on principle. I was able to order white wine though so don't get the difference.

Stayed in August 2024

guest services are a poor substitute for a knowledgeable concierge staff which does not exist. obtaining suggestions for day trips is practically nonexistent as i had to personally research sightseeing places of interest within a close radius of the hotel. while there is a well organized kid's club daily from 9:30 am to 3:15 pm , the daily price is excessive. one off programs for young kids such as golf lessons and dog training carry steep prices. even though we stayed a week it was difficult getting dinner reservations every evening at an appropriate time for a family with a young daughter.

the food quality overall is excellent. the rooms are well maintained and clean and the staff is extremely friendly and hospitable. the grounds of gleneagles are beautiful.

Stayed in August 2024

Nothing

Wonderful stay, loved every minute

Stayed in July 2024

This was our third visit and I have to say the restaurant prices are now way beyond the level of the food being delivered.

Outstanding hotel with amazing facilities. Staff are highly attentive. Still one of the best breakfasts in any hotel I've stayed in around the world.

Stayed in August 2024

Cost

Exceptional customer service and facilities

Stayed in August 2024