Swan Square, Stoke on Trent, ST6 2AE, United Kingdom
#14 of 15 hotels in Stoke on Trent
Guests' ChoiceBased on 507 hotel reviews
4.0Cleanliness
5.1
Comfort
5.1
Location
6.1
Facilities
4.7
Staff
6.5
Value for money
5.2
Free WiFi
5.1
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End of dialog contentReviewed: 3 June 2024
Andrew
United KingdomDifficult to locate the bell at the front door at night time as same colour as door frame. (Reception 24hrs but need to ring bell for entry). Some light bulbs but working. Toilet cistern appeared to be leaking slowly so a lot of water on the bathroom floor in the morning.
Central location in Burslem. Quiet. Comfortable beds. Clean. Secure.
Stayed in June 2024
Reviewed: 29 February 2024
Adam
United KingdomI found the sign saying you must hand your keys in when you leave the hotel for a sustained period of time very strange but followed the rules as suggested. Once into my room I find the floor was not clean at all. It was thought he room hadn’t been used for a while. Went and used the loo to find the toilet didn’t flush properly. It was till later I discovered the leaver was fully in the basin so you had to push it in then flush. The shower head had little to no pressure so barely got any water running from it. Lastly there was no remote control for the to so had to keep getting up to change the channel or turn the volume up I’m glad I didn’t pay too much money for the room or had stayed more than one night as otherwise or I’d have complained. A very old and run down hotel which is in much need of some TLC.
Comfy bed a three pillows. Once I got the radiator working then the room was warm.
Stayed in February 2024
Reviewed: 2 February 2024
Joy
United KingdomThe bed was terrible to sleep on, the water was cold for shower, the wallpaper is out dated.
If I were to offer the place for I will not take it.
Stayed in February 2024
Reviewed: 26 January 2024
Nokuthula
United KingdomNothing really the room was not clean especially bathroom at night it's very cold
Bed it was comfortable bed linen clean
Stayed in January 2024
Reviewed: 10 December 2023
Christine
United KingdomIt was filthy , dropping apart and run down ! We paid extra for the deluxe room but didn't get it !
The only saving grace was the bed being comfortable 😌
Stayed in December 2023
Reviewed: 22 November 2023
Robett
United KingdomNo breakfadt
Room was clean but hotel a bit tatty for a 2star as hotel
Stayed in October 2023
Reviewed: 22 November 2023
Lindsey
United KingdomCorridor complete mess something all over the floor. Room wasn't same as advertised on the site. No hairdryer which was advertised no telephone in room. No simple things such as cups or mugs or tea and coffee so I had to go to reception for this. Receptionist gave to me only was on her mobile phone at the same time very unprofessional. We found another previous guests top hanging on bathroom door which shows cleaning is pretty much non existent. Stains on chair on the room. The TV remotes didn't work yes that's remotes there were two in the room only non of which worked so we had to keep getting up to change the channel I had been down to reception again prior to tell the issue but again she was on the phone to her friend. To be honest I don't think she cared.the light above mirror in bathroom didn't work. The scurting board was held on by tape. For £54 it was a discrace. Room 215 don't stay in that room. 🤮
The heating was on constant and the bed was pretty comfortable slept pretty well
Stayed in November 2023
Reviewed: 20 November 2023
Martin
AustraliaI booked last minute and I opted for 3 star hotel, thinking it was a safe bet. The property was once quite grand, but she's fallen on hard times and needs significant investment to bring her to a decent, acceptable, modern day standard. The door locks weren't properly fitted, which did make me a little uncomfortable. I called a taxi the following morning and the driver admonished me for staying there, in his words, it was known locally for sheltering the homeless. I do think that the current 3 star rating does need review.
The sheets were fresh, clean and crisply ironed. The central heating was running and the radiators were very warm. The en-suite bathroom was dated, but well appointed with both a bath and a shower, the towels were fresh, clean and there were plenty of them.
Stayed in November 2023
Reviewed: 5 November 2023
Siobhan
United KingdomThe beds, tv was far too small for the room size. Not all the lights worked. Plus got an electric shock from one of the bed side light switches.
The late night check in. Bathroom was lovely.
Stayed in November 2023
Reviewed: 18 October 2023
Jonathon
United KingdomIt wasn’t clean, rubbish all over the carpets on the hallways, bathroom was missing the mixer lever to switch from shower head to bath, no shower curtain or screen so had to sit in the bath and run shower head over me. No remote for tv. It’s very dated and upon speaking to some of the locals the clientele who use the hotel aren’t the best. The bed was shockingly uncomfortable with springs digging into you. Shame really as the building is very nice on outside it needs some major investment to bring it up to a minimum average standard
Not a lot apart from the secure parking and the friendly staff
Stayed in October 2023
Reviewed: 25 September 2023
Parker
United KingdomFixtures and fittings were very old and dated , some not working properly.wallpaper hanging off wall's.
Bed's were very clean and comfortable.hotel staff were very friendly.
Stayed in September 2023
Reviewed: 31 August 2023
Jonathan
United KingdomBadly in need of Refurbishing
Close to work in am.. Staff were great!
Stayed in August 2023
Reviewed: 19 August 2023
Michael
United KingdomPlace is still falling to pieces, cost was far too high for such a sh*thole, and it's still full of Council funded junkies. Yet again whilst having a smoke outside, a "patron" irritated me so much that I was a hairbreadth away from ripping his effing face off but restrained myself. It's about time the George reverted to the superb hotel, best in Stoke-on-Trent, that it was when we held a posh wake after my coal miner Uncle Jack's funeral at St Saviour's 30 odd yrs ago. It has now changed into such an awful place that the wallpaper from 30 yrs back is now held up by blu-tack and drawing pins, the top class restaurant, kitchens and bar now closed. At least its the closest doss house to Vale Park. GET THOSE INSULTING PRICES LOWERED AND FFS MAKE IT CLEANER, REDECORATED AND MORE PLEASANT. Also I would love to see THAT woman disciplined for her attitude, which is not what one expects from my Mother Town of Burslem.
Britt @ réception WAS as Nice as ever, a comment which could never apply to a certain manager who spoke a pile of excrement about my being on what she called her "banned" list, which is utter nonsense. Lying cow.
Stayed in August 2023
Reviewed: 29 July 2023
Nicola
United KingdomThe building was very run down to the point wallpaper was falling off the walls. The room was very outdated, and I am not sure the bedroom door was locked, so I didn't feel completely safe. The tv remotes did not work. No-one on the desk when I checked out.
The bedding, bathroom was.clean. Had plenty of hot water.
Stayed in July 2023
Reviewed: 26 July 2023
Mr
United Kingdomthe paper was peeling off the walls on the stairs due to water getting in from the windows above, didn't read the reviews but, my wife did after we checked in and she didn't like what she read, not an ideal place for a family but, it served it's purpose for a late booking
the room was clean, a bit basic but ok
Stayed in July 2023
Reviewed: 10 June 2023
Murray
New ZealandThe corridors were filthy, bed was like sleeping on the springs, and staff were ok but I felt a bit like an inconvenience. The place was all locked up when I got there. And generally smelt of smoke. Won’t be going back.
The room was clean, but that is where it stopped
Stayed in June 2023
Reviewed: 31 May 2023
Mbungu
United KingdomThe rooms were dirty, toilets and bathroom not well cleaned
The location was good ,
Stayed in May 2023
Reviewed: 26 May 2023
Sully
United KingdomEverything
Stayed in March 2023
Reviewed: 27 April 2023
Jay
United KingdomI didn’t feel safe at all, it’s very rundown and outdated. Staff were lovely, but I had to tell the receptionist my room number to get my key back whilst a random guy drinking Stella was leaning over the desk. The locks on the doors were very sketchy, and there was just a weird vibe from the place.
It was close by to my activity, and the bathroom was spacious.
Stayed in March 2023
Reviewed: 30 March 2023
Lance
United KingdomUntidy, no bar no facilities
Woman on reception was nice
Stayed in March 2023
Reviewed: 4 March 2023
Turner
United KingdomThe Staff are Exceptional. The owner is a Very Lucky Person.
Stayed in March 2023
Reviewed: 28 February 2023
Pool
United Kingdomsome rooms didn’t have heating or hot water
Stayed in February 2023
Reviewed: 12 February 2023
Craig
United KingdomHotel was ok for £50 paid.
Stayed in February 2023
Reviewed: 14 January 2023
Marzena
United KingdomGood location
Stayed in December 2022
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