The room we booked (standard double, without breakfast) on booking.com stated private bathroom. We were told when we checked in that it didn’t have a private bathroom but had a shower head coming out the wall. We were told by the gentleman on reception that he would upgrade us to a superior double with not having a private bathroom, however, we had to order a breakfast from him to get the superior room. We ordered the breakfast even though on our confirmation it stated standard double with private bathroom.

Hotel was central. Our upgraded room was lovely, very spacious, clean.

Stayed in May 2024

Just the room size

Great welcome staff excellent as was the breakfast. Room was nice although a little small. Shower was really good as were the toiletries rovided

Stayed in May 2024

Nothing. Only small issue was slower internet coverage throughout the hotel, and our room would benefit from additional lighting.

Georgian property situated on a lovely street in the centre of Richmond. The hotel is well appointed with a lounge and breakfast area for guests. We booked a large executive double room which was very comfortable, with excellent en suite facilities. All of the hotel was clean, and breakfast was of good quality with a full range of traditional and continental options available. All staff were courteous and friendly during our stay.

Stayed in May 2024

Really comfortable, lovely ambience with attractive furnishings especially in the lounge area. Friendly welcome

Stayed in May 2024

Thought it was high price, particularly the breakfast at nearly £17 and a glass of wine on the wine list was very high. Weatherspoons just around the corner!! When the sun is up, you're up as blinds do not block the light and room extremely hot later on in the day. Disappointed for friends who were put in the Annexe with no en-suite and damp and mould on the walls of their room. Totally Unacceptable and spoilt the ambience. They were moved having complained but had to pay a £20 daily supplement for an available upgraded room.

Location was ideal for our purpose of a family wedding weekend. Especially as I was travelling with friends who rented Air B&B opposite

Stayed in May 2024

Great location

Stayed in May 2024

Character of building, cleanliness of room, quality of breakfast and good-natured welcome of the staff

Stayed in May 2024

The bedroom door handles were a bit wonky and the flight of stairs to the bedrooms was quite steep. We chose the hotel because we thought there was a restaurant but in fact this is no longer open for dinner. However, you don't have to go too far to find somewhere to eat.

Lovely breakfast with an amazing choice; very comfortable beds; great location

Stayed in April 2024

Nothing

David the owner was very friendly and helpful from start to finish. The hotel was very nice,clean and comfortable, perfectly situated.

Stayed in March 2024

Breakfast was very nice a freshly cooked with excellent produce.

Stayed in March 2024

Nothing

Central location. Full of character. Lovely luxury touches.

Stayed in March 2024

Nothing to say.

Warm greeting, shown room facilities, private parking, pride in accommodation and facilities, very clean room / WC. Quiet and peaceful, small garden facilities to the rear of hotel. Everything I needed was catered for. Breakfast was excellent, dining area very clean & welcoming.

Stayed in March 2024

N/A

Very friendly excellent Breakfast

Stayed in February 2024

.

good breakfast

Stayed in February 2024

Parking was very difficult, I had to park some distance away in front of someone else's property, and then move my car closer to the hotel later on. The host did say there was hotel parking somewhere but it wasn't clear where. There were some lights in my room I was unable to easily turn off, including an LED light underneath a rack that was actually broken and being held up by sellotape. All nitpicks, honestly, the room in general was clean and fine and nothing really bothered me.

Was away for work and this fit the bill perfectly - room was a fair size, all the facilities you'd need were present and correct and the stay was absolutely fine. The host was very friendly and welcoming, and showed me to my room and told me everything I'd need to know about my room (including, interestingly, the heat pads behind the mirrors in the bathroom that stopped it from steaming up post-shower.) The breakfast was decent too.

Stayed in February 2024

Nothing

Comfortable beds

Stayed in December 2023

Nothing to improve

Fabulous choice for breakfast and was delicious local produce.

Stayed in November 2023

Nothing not to like we both enjoyed our stay.

Very clean hotel. The staff were friendly and helpful. Breakfast was very good. Parking was available along the street outside the hotel and other hotels close by. Room was comfortable, bed was big and good mattress, bath was big too, both fitted in quite easy. We both would be happy to stay there again.

Stayed in December 2023

The bar could have been better set up. It would have been good to have had a choice of at least one hand pulled ale and the prices were pretty high for a small town venue.

The staff were excellent; genuinely friendly and helpful and the owner couldn’t do enough to make us feel welcome. The room was warm and comfortable and was spotless on our arrival. The location of the hotel couldn’t be better. It was just a short walk from the main town square, which had plenty to offer.

Stayed in November 2023

Quite expensive compared to local alternatives but it a place with lots of character which attracts a premium.

Lovely large room with great bath. bed was very large and comfortable. Breakfast was first rate. Location is superb on lovely Frenchgate close to the town centre. On site car parking was very useful.

Stayed in November 2023

The tv wasn’t working properly and no WiFi on tv

Very helpful I told them in advance I have additional needs such as autism and learning disabilities and it was my first time staying on my own as soon as I arrived staff was very supportive helped with bags and explained clearly on how to use the facilities said if I had any questions or concerns I can go straight to them , very comfortable beds and very clean would definitely stay at this hotel again

Stayed in October 2023

Disappointed that Restaurant was closed

The hotel was comfortable and I greatly enjoyed conversations with very hardworking owner

Stayed in November 2023

The shutters on the window did not cover the light coming from streetlight outside, it has bothered me a lot. My window was overlooking the main street, it hasn't protected from the noise outside, could hear everyone talking, I am sensitive to noise. Old windows. Better to have a room, overlooking the other side. A bit overpriced.

Hospitable staff, friendly and helpful. Breakfast is very good, there are choices. Coffee is so-so. Room is on a small side, but comfy and has everything you need. I likes the table lamps in the places where they needed. Good bedding. Good toiletries provided.

Stayed in September 2023

We were very warmly greeted upon arrival. Parking was available on site . The room was very pleasant with a nice big Queen Bed. Great coffee and tea facilities in the room. Breakfast was excellent! and very pleasantly served. We had a nice glass of champagne in the hotel bar . 5 minute walk into the town square

Stayed in September 2023