59-61 Frenchgate, Richmond, DL10 7AE, United Kingdom
Based on 281 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.4
Staff
9.3
Value for money
7.9
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 17, 2024
Stephen
United KingdomGood location. Staff were so friendly and nothing was too much trouble. The hotel was clean and comfortable and a super breakfast to finish off our stay. I'm already booked up for next year!
Stayed in June 2024
Reviewed: June 15, 2024
Graham
United KingdomThe restaurant wasn't operational during our stay but we were directed to a nearby Italian restaurant.
A warm welcome on arrival after a 6 hour plus journey. Our rooms were ready and inviting. We had a drink in the bar with great service before going out for dinner to a nearby Italian restaurant. Nice and quiet for the night's stay and a great breakfast to send us on our way the following morning.
Stayed in June 2024
Reviewed: June 15, 2024
Nick
United KingdomNothing really to grumble about here
This is a smaller hotel with a nice homely feel about it. Located in a very quiet part of town, it was ideal for a peaceful night's sleep in a very comfortable room. The breakfast was good and cooked to order. The staff were very helpful. They have a car park at the back, but it would be difficult to find, hence a top tip here is to get directions beforehand.
Stayed in June 2024
Reviewed: May 27, 2024
Tracey
United KingdomThe room we booked (standard double, without breakfast) on booking.com stated private bathroom. We were told when we checked in that it didn’t have a private bathroom but had a shower head coming out the wall. We were told by the gentleman on reception that he would upgrade us to a superior double with not having a private bathroom, however, we had to order a breakfast from him to get the superior room. We ordered the breakfast even though on our confirmation it stated standard double with private bathroom.
Hotel was central. Our upgraded room was lovely, very spacious, clean.
Stayed in May 2024
Reviewed: May 24, 2024
Alastair
United KingdomJust the room size
Great welcome staff excellent as was the breakfast. Room was nice although a little small. Shower was really good as were the toiletries rovided
Stayed in May 2024
Reviewed: May 22, 2024
Philip
United KingdomNothing. Only small issue was slower internet coverage throughout the hotel, and our room would benefit from additional lighting.
Georgian property situated on a lovely street in the centre of Richmond. The hotel is well appointed with a lounge and breakfast area for guests. We booked a large executive double room which was very comfortable, with excellent en suite facilities. All of the hotel was clean, and breakfast was of good quality with a full range of traditional and continental options available. All staff were courteous and friendly during our stay.
Stayed in May 2024
Reviewed: May 20, 2024
Susan
United KingdomReally comfortable, lovely ambience with attractive furnishings especially in the lounge area. Friendly welcome
Stayed in May 2024
Reviewed: May 15, 2024
Martin
United KingdomThought it was high price, particularly the breakfast at nearly £17 and a glass of wine on the wine list was very high. Weatherspoons just around the corner!! When the sun is up, you're up as blinds do not block the light and room extremely hot later on in the day. Disappointed for friends who were put in the Annexe with no en-suite and damp and mould on the walls of their room. Totally Unacceptable and spoilt the ambience. They were moved having complained but had to pay a £20 daily supplement for an available upgraded room.
Location was ideal for our purpose of a family wedding weekend. Especially as I was travelling with friends who rented Air B&B opposite
Stayed in May 2024
Reviewed: May 14, 2024
Bryn
AustraliaGreat location
Stayed in May 2024
Reviewed: May 8, 2024
David
United KingdomCharacter of building, cleanliness of room, quality of breakfast and good-natured welcome of the staff
Stayed in May 2024
Reviewed: April 25, 2024
Christine
United KingdomThe bedroom door handles were a bit wonky and the flight of stairs to the bedrooms was quite steep. We chose the hotel because we thought there was a restaurant but in fact this is no longer open for dinner. However, you don't have to go too far to find somewhere to eat.
Lovely breakfast with an amazing choice; very comfortable beds; great location
Stayed in April 2024
Reviewed: April 1, 2024
Simon
United KingdomNothing
David the owner was very friendly and helpful from start to finish. The hotel was very nice,clean and comfortable, perfectly situated.
Stayed in March 2024
Reviewed: March 27, 2024
Alex
United KingdomBreakfast was very nice a freshly cooked with excellent produce.
Stayed in March 2024
Reviewed: March 25, 2024
Ronald
United KingdomNothing
Central location. Full of character. Lovely luxury touches.
Stayed in March 2024
Reviewed: March 21, 2024
Tony-francis
United KingdomNothing to say.
Warm greeting, shown room facilities, private parking, pride in accommodation and facilities, very clean room / WC. Quiet and peaceful, small garden facilities to the rear of hotel. Everything I needed was catered for. Breakfast was excellent, dining area very clean & welcoming.
Stayed in March 2024
Reviewed: March 18, 2024
Gary
United KingdomN/A
Very friendly excellent Breakfast
Stayed in February 2024
Reviewed: February 27, 2024
Jonathon
United Kingdom.
good breakfast
Stayed in February 2024
Reviewed: February 26, 2024
Samuel
United KingdomParking was very difficult, I had to park some distance away in front of someone else's property, and then move my car closer to the hotel later on. The host did say there was hotel parking somewhere but it wasn't clear where. There were some lights in my room I was unable to easily turn off, including an LED light underneath a rack that was actually broken and being held up by sellotape. All nitpicks, honestly, the room in general was clean and fine and nothing really bothered me.
Was away for work and this fit the bill perfectly - room was a fair size, all the facilities you'd need were present and correct and the stay was absolutely fine. The host was very friendly and welcoming, and showed me to my room and told me everything I'd need to know about my room (including, interestingly, the heat pads behind the mirrors in the bathroom that stopped it from steaming up post-shower.) The breakfast was decent too.
Stayed in February 2024
Reviewed: December 29, 2023
Grenville
LuxembourgNothing
Comfortable beds
Stayed in December 2023
Reviewed: December 23, 2023
Alison
United KingdomNothing to improve
Fabulous choice for breakfast and was delicious local produce.
Stayed in November 2023
Reviewed: December 13, 2023
Matthew
United KingdomNothing not to like we both enjoyed our stay.
Very clean hotel. The staff were friendly and helpful. Breakfast was very good. Parking was available along the street outside the hotel and other hotels close by. Room was comfortable, bed was big and good mattress, bath was big too, both fitted in quite easy. We both would be happy to stay there again.
Stayed in December 2023
Reviewed: November 27, 2023
Kevin
United KingdomThe bar could have been better set up. It would have been good to have had a choice of at least one hand pulled ale and the prices were pretty high for a small town venue.
The staff were excellent; genuinely friendly and helpful and the owner couldn’t do enough to make us feel welcome. The room was warm and comfortable and was spotless on our arrival. The location of the hotel couldn’t be better. It was just a short walk from the main town square, which had plenty to offer.
Stayed in November 2023
Reviewed: November 14, 2023
John
United KingdomQuite expensive compared to local alternatives but it a place with lots of character which attracts a premium.
Lovely large room with great bath. bed was very large and comfortable. Breakfast was first rate. Location is superb on lovely Frenchgate close to the town centre. On site car parking was very useful.
Stayed in November 2023
Reviewed: November 8, 2023
Michelle
United KingdomThe tv wasn’t working properly and no WiFi on tv
Very helpful I told them in advance I have additional needs such as autism and learning disabilities and it was my first time staying on my own as soon as I arrived staff was very supportive helped with bags and explained clearly on how to use the facilities said if I had any questions or concerns I can go straight to them , very comfortable beds and very clean would definitely stay at this hotel again
Stayed in October 2023
Reviewed: November 6, 2023
Charles
United KingdomDisappointed that Restaurant was closed
The hotel was comfortable and I greatly enjoyed conversations with very hardworking owner
Stayed in November 2023
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