59-61 Frenchgate, Richmond, DL10 7AE, United Kingdom
#5 of 6 hotels in Richmond
Guests' ChoiceBased on 262 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
7.9
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 September 2024
Benjamin
United KingdomExceptional breakfast, room was spotlessly clean and the service from all staff was fantastic
Stayed in September 2024
Reviewed: 7 September 2024
Robert
United KingdomTv didnt work, locking up at 11 with no further facilities available
Food excellent, staff lovely, beautiful building
Stayed in September 2024
Reviewed: 24 August 2024
Mark
United KingdomExcellent small hotel with firendly helpful and efficient staff. Room was comfortable and welcoming. Location for the amenities of Richmond is superb.
Stayed in August 2024
Reviewed: 22 August 2024
Leanne
United KingdomBeautiful location very clean and staff was lovely bed was so comfortable the free standing bath was the icing on the cake
Stayed in August 2024
Reviewed: 11 August 2024
Hamish
United KingdomNothing to say
The location. The staff were helpful and friendly.
Stayed in August 2024
Reviewed: 8 August 2024
Paul
United KingdomFor a high value room we have had far better the room was amazing but pretty rough around the edges especially for the price of £280 per night.
Great location and nice staff
Stayed in August 2024
Reviewed: 6 August 2024
Robtheunread
United KingdomShower was compact and it took a bit of trial and error to find out how the thermal valve worked
Staff were very friendly and helpful, good breakfast cooked to order. Room was made up while I was having breakfast, the tea. coffee, milk, hot chocolate, biscuits were resupplied daily. I was with other members of my family and we were all made to feel very welcome.
Stayed in August 2024
Reviewed: 29 July 2024
Rose
United KingdomNothing
Clean, functional, comfortable and well laid out. Staff were very friendly and efficient . Excellent location.
Stayed in July 2024
Reviewed: 29 July 2024
Nick
United KingdomThat we couldn't have spent longer there....
Fabulous, delightful and helpful staff, couldn't do enough to ensure our stay was memorable. Beautiful location down an historic cobbled street in Richmond. Great recommendations for evening meal, didn't disappoint....Fabulous breakfast (loved the Eggs Benedict!), couldn't have been more helpful in storing cheese we had returned with from a cheese course in nearby Reeth (run by the irrepressible Simon Lacey, check him out too!) and supplied copious quantities of newspaper the following day to wrap up the cheese and keep it cool for the long journey home (thank you, Melissa!)
Stayed in July 2024
Reviewed: 25 July 2024
Ian
United KingdomRoom spacious, large bathroom, breakfast was excellent.
Stayed in July 2024
Reviewed: 14 July 2024
Derek
United KingdomExcellent breakfast and ideally situated. Staff friendly and polite.
Stayed in July 2024
Reviewed: 9 July 2024
Matt
United KingdomNothing all was perfect
very pleasant hotel in a lovely setting. staff were very helpful and friendly. Great hotel.
Stayed in June 2024
Reviewed: 6 July 2024
Nicholas
United KingdomBeautiful decor. Outstanding breakfast and most welcoming host.
Stayed in July 2024
Reviewed: 30 June 2024
Lee
United KingdomBathroom was a but tight
Excellent customer service, lovely location, easy parking.
Stayed in June 2024
Reviewed: 30 June 2024
Wendy
AustraliaStaff welcoming and helpful. Being waited on for breakfast was lovely and food good.
Stayed in June 2024
Reviewed: 17 June 2024
Stephen
United KingdomGood location. Staff were so friendly and nothing was too much trouble. The hotel was clean and comfortable and a super breakfast to finish off our stay. I'm already booked up for next year!
Stayed in June 2024
Reviewed: 15 June 2024
Graham
United KingdomThe restaurant wasn't operational during our stay but we were directed to a nearby Italian restaurant.
A warm welcome on arrival after a 6 hour plus journey. Our rooms were ready and inviting. We had a drink in the bar with great service before going out for dinner to a nearby Italian restaurant. Nice and quiet for the night's stay and a great breakfast to send us on our way the following morning.
Stayed in June 2024
Reviewed: 15 June 2024
Nick
United KingdomNothing really to grumble about here
This is a smaller hotel with a nice homely feel about it. Located in a very quiet part of town, it was ideal for a peaceful night's sleep in a very comfortable room. The breakfast was good and cooked to order. The staff were very helpful. They have a car park at the back, but it would be difficult to find, hence a top tip here is to get directions beforehand.
Stayed in June 2024
Reviewed: 27 May 2024
Tracey
United KingdomThe room we booked (standard double, without breakfast) on booking.com stated private bathroom. We were told when we checked in that it didn’t have a private bathroom but had a shower head coming out the wall. We were told by the gentleman on reception that he would upgrade us to a superior double with not having a private bathroom, however, we had to order a breakfast from him to get the superior room. We ordered the breakfast even though on our confirmation it stated standard double with private bathroom.
Hotel was central. Our upgraded room was lovely, very spacious, clean.
Stayed in May 2024
Reviewed: 24 May 2024
Alastair
United KingdomJust the room size
Great welcome staff excellent as was the breakfast. Room was nice although a little small. Shower was really good as were the toiletries rovided
Stayed in May 2024
Reviewed: 22 May 2024
Philip
United KingdomNothing. Only small issue was slower internet coverage throughout the hotel, and our room would benefit from additional lighting.
Georgian property situated on a lovely street in the centre of Richmond. The hotel is well appointed with a lounge and breakfast area for guests. We booked a large executive double room which was very comfortable, with excellent en suite facilities. All of the hotel was clean, and breakfast was of good quality with a full range of traditional and continental options available. All staff were courteous and friendly during our stay.
Stayed in May 2024
Reviewed: 20 May 2024
Susan
United KingdomReally comfortable, lovely ambience with attractive furnishings especially in the lounge area. Friendly welcome
Stayed in May 2024
Reviewed: 15 May 2024
Martin
United KingdomThought it was high price, particularly the breakfast at nearly £17 and a glass of wine on the wine list was very high. Weatherspoons just around the corner!! When the sun is up, you're up as blinds do not block the light and room extremely hot later on in the day. Disappointed for friends who were put in the Annexe with no en-suite and damp and mould on the walls of their room. Totally Unacceptable and spoilt the ambience. They were moved having complained but had to pay a £20 daily supplement for an available upgraded room.
Location was ideal for our purpose of a family wedding weekend. Especially as I was travelling with friends who rented Air B&B opposite
Stayed in May 2024
Reviewed: 14 May 2024
Bryn
AustraliaGreat location
Stayed in May 2024
Giurdignano, Italy
Vallfogona de Riucorb, Spain
Cayeux-sur-Mer, France
Nha Trang, Vietnam
Sasebo, Japan
Vienna, Austria
Sioux Falls, USA
Verona, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content