Although all the staff friendly and nice, a little disorganised in the restaurant some guests where getting a bit upset, although personally our service and meal was good. Unfortunately when our room was cleaned, our bathroom was not and we had to request new towels, but this was soon rectified.

Nice breakfast, cooked to order, large well fitted Bedroom, every thing you could want. Nice recently re-furbished bathroom. Enjoyed a very pleasant evening meal well cooked and nicely presented. Would recommend and would stay again if revisiting the area.

Stayed in May 2024

Nothing

Central location. Period features. Modern rooms

Stayed in June 2024

Nothing. Respect its age.

Beautiful example of period building! Full of character and quirky!

Stayed in May 2024

Lift out of use for repair. Stairs to second floor was a problem at our age and problem knees

Stayed in May 2024

It was a really lovely visit. If anything could have made things even better it would be some signage for the car park, from the road, as it was easy to miss in moving traffic. I also felt the breakfast was expensive and the ingredients in the cooked breakfast could have been better quality (e.g Thick good quality bacon instead of streaky well cooked bacon). The teapot was also really dirty on the outside which wasn't pleasant to look at. But to be fair, we could have asked for another one and I'm sure the lovely staff would have put this right.

Excellent communication, prior to our stay, and the hotel were very accommodating of our needs. Staff were all really friendly and helpful throughout the duration of our visit. The room was clean and tidy and tastefully decorated. The hotel was well located for all the local sights and amenities.

Stayed in May 2024

Room service was a little disappointing. Bins were not emptied and empty tissues not replaced. Biscuits were not replaced, though plenty of tea and coffee.

Great location, parking on site.

Stayed in May 2024

Everything. Lovely 16th century hotel yet with sensible up to date modifications. Perfect central position in town.

Stayed in May 2024

The noise from the fans and generators outside.

I stayed here whilst attending events at the Ludlow Piano Festival. I had liaised with the Hotel before I arrived to arrange a meal slightly earlier than when the restaurant opened in order to enable me to eat before attending a performance. The hotel couldn't have been more helpful. The food was also stunning (lamb shank). I stayed two nights and staff were friendly and helpful and my room was lovely. The ONLY criticism I have is the very loud noise from the back of the building which I could hear even with doors closed. This was either from an extractor fan or air conditioning but you could hear it constantly. I hope to stay again at this hotel but next time (now I know this) I will ask for a room at the front. Again - this is my only negative and why I have not given five stars. Otherwise it was lovely - especially for a solo woman visiting the town. I felt safe and well looked after. Thank you.

Stayed in May 2024

The setting of the hotel right in the middle of the town. Staff very helpful especially Valerie behind the bar

Stayed in May 2024

No lift is the biggest drawback to this wonderful property

Excellent room, great location. Good Breakfast. Antique structure was the highlight of this property. Ambience is great

Stayed in May 2024

Breakfast wasn't great the continental was alright but the cooked breakfast no veggie sausages and the bacon was smoked 😔

Hotel right in the center not much around the area a few pubs but a pleasant break

Stayed in May 2024

It was quite a hike to the room. Up and down about 30 stairs.

Location was great! Right in the middle ofLudlow.

Stayed in April 2024

Tudor charm in centre of Ludlow. Friendly staff

Stayed in May 2024

Queuing for juices/ fruit at breakfast.Choice of fruit often limited. Evening meal took rather a long time to be served.

Staff very pleasant and helpful.

Stayed in May 2024

Would have liked a small refrigerator in the room ..Or possibly a communal small fridge on each landing ..With fresh milk ..water etc We have stayed in places that offer this and its very popular ...

Picked the hotel mainly for location ..it was perfect right in the centre...car parking at £7.50 per night which was reasonable...Friendly greeting on arrival ...Room as described as it was the only one available we didnt have a choice on that ...Quiet Hotel except for banging doors first thing in the morning ...Not sure if that was possibly because we were on first floor ? maybe kitchen or office ? ....Breakfast was freshly cooked to order good quality ...Just dont ask for your bacon to be cooked a LITTLE more it came out cremated : )....All in All a nice stay

Stayed in May 2024

Noise from the street. Rooms difficult to cool down without windows open - hence the noise. Bathroom was almost same size as the bedroom (!) Breakfast was meagre and the additional fees (parking and breakfast) seemed a little steep given the cost of the small rooms. Felt like it was a little cheeky on the hidden charges. Full English was tiny. Service staff at breakfast were “effective”. Not the expectation of the service anticipated given the price bracket and historical wealth of the hotel.

Exceptional History. Perfect Location. Very very charming.

Stayed in May 2024

Nothing

We loved the history of the hotel which s mostly a very old (set of) buildings. The rooms were s ok an ious and very comfortable.

Stayed in May 2024

Nothing really. Could have maybe had some tooth glasses in the shower room. Access to the room is quite late at 4pm.

Situated in the centre of town, so easy access to all the main places to visit. The room was very comfortable, good sized bed, very clean shower. Good choice of hot drinks in the room. Good sized car park. We didn't eat in so can't comment on food. Staff very helpful and friendly.

Stayed in May 2024

Nothing

Location and very helpful staff.

Stayed in April 2024

Mix of modern stuff inside

Outside character nice room

Stayed in May 2024

Restaurant was cold, heating not on and it was a very cold evening. Food was also very average

Location. Bedroom was comfortable and cosy

Stayed in March 2024

We had dinner and breakfast, dinner service very good, breakfast had to wait for breakfast service very slow, not dusted onto of wardrobe, birthday whist at the hotel no special touch like at other hotels I've stayed at

Location, bed very comfortable, history of the place, food at night beautiful

Stayed in May 2024

No lift

Cosy and well fitted out

Stayed in May 2024

Lift out of order for the two days we were there..Drinks very expensive in bar.

Room very nice.Staff friendly

Stayed in May 2024