Nothing

Wonderful historic building

Stayed in June 2024

Drinks selection poor

Lovely old building in a central location with modern facilities

Stayed in June 2024

Nice old place. Bit quirky.

Stayed in June 2024

Breakfast service was slow, ponderous, with no explanation of any issues or apologies for delays.

Room was amazing. Spacious, comfortable and clean.

Stayed in June 2024

Fabulous "junior suite" (151). Obviously recently refurbished. Huge room with large bathroom with shower, bath and twin sinks. We understand a lot of money has been spent on the place. Great staff as always. Will try to use there when we are in the area

Stayed in June 2024

Breakfast on the first morning was fabulous, great selection, very good service without fault. Breakfast on the second morning was dreadful, lack of staff, lack of offerings on the continental bar. Waited fir 30mins for coffee to arrived by which point we'd given up! Spoke to reception who apologised and gave an explanation and refunded our breakfasts for our whole stay. It was poor and we were disappointed, but in fairness to the receptionist it was rectified in a professional manner and because of this, we would return to the hotel if in Ludlow again.

Great location very comfortable lounge area, staff very pleasant & welcoming. Room clean and with very good facilities.

Stayed in May 2024

One room it was not possible to close the window even with the help of staff. This made the room cold and noisy.

Central location. Historic building.

Stayed in June 2024

We had a standard room which was very small with not much storage space. Could have done with a little tlc. With that said we were only there for 2 nights so it wasn't really a problem. Large shower room was great.

We thought the staff were amazing. Very friendly and welcoming. The food and service in the restaurant was excellent. Perfect central location to explore Ludlow. Parking great! Well worth paying for.

Stayed in June 2024

I was a little disappointed that we had to pay for parking considering the price of a room for the night and it was a private car park that is park of the hotel.

I loved the character of the building and the facilities within the room were very good. The level of service we received was excellent from the staff.

Stayed in June 2024

The only fault I can think of is the lack of parking, but there's plenty nearby.

Beautiful old building in a beautiful town

Stayed in June 2024

Breakfast was an extra cost and could have been slightly larger

Excellent spacious rooms

Stayed in June 2024

Would like a better bar snack menu although staff were very accommodating with requests

Lovely hotel upgraded sympathetically. Nice welcome and staff helpful

Stayed in May 2024

We reported a fault with bedside light which wasn't repaired. It was a bit cold in the bedroom but we couldn't put the heating on.

Good food for dinner and breakfast. Availability of car parking and lift. Location close to Ludlow centre. Very helpful staff. Room kept clean and tidy each day.

Stayed in June 2024

Cooked breakfast was on the small side and later breakfast bookings were rushed

Room was excellent - good size and well kept

Stayed in May 2024

Although all the staff friendly and nice, a little disorganised in the restaurant some guests where getting a bit upset, although personally our service and meal was good. Unfortunately when our room was cleaned, our bathroom was not and we had to request new towels, but this was soon rectified.

Nice breakfast, cooked to order, large well fitted Bedroom, every thing you could want. Nice recently re-furbished bathroom. Enjoyed a very pleasant evening meal well cooked and nicely presented. Would recommend and would stay again if revisiting the area.

Stayed in May 2024

Nothing

Central location. Period features. Modern rooms

Stayed in June 2024

Nothing. Respect its age.

Beautiful example of period building! Full of character and quirky!

Stayed in May 2024

Lift out of use for repair. Stairs to second floor was a problem at our age and problem knees

Stayed in May 2024

It was a really lovely visit. If anything could have made things even better it would be some signage for the car park, from the road, as it was easy to miss in moving traffic. I also felt the breakfast was expensive and the ingredients in the cooked breakfast could have been better quality (e.g Thick good quality bacon instead of streaky well cooked bacon). The teapot was also really dirty on the outside which wasn't pleasant to look at. But to be fair, we could have asked for another one and I'm sure the lovely staff would have put this right.

Excellent communication, prior to our stay, and the hotel were very accommodating of our needs. Staff were all really friendly and helpful throughout the duration of our visit. The room was clean and tidy and tastefully decorated. The hotel was well located for all the local sights and amenities.

Stayed in May 2024

Room service was a little disappointing. Bins were not emptied and empty tissues not replaced. Biscuits were not replaced, though plenty of tea and coffee.

Great location, parking on site.

Stayed in May 2024

Everything. Lovely 16th century hotel yet with sensible up to date modifications. Perfect central position in town.

Stayed in May 2024

The noise from the fans and generators outside.

I stayed here whilst attending events at the Ludlow Piano Festival. I had liaised with the Hotel before I arrived to arrange a meal slightly earlier than when the restaurant opened in order to enable me to eat before attending a performance. The hotel couldn't have been more helpful. The food was also stunning (lamb shank). I stayed two nights and staff were friendly and helpful and my room was lovely. The ONLY criticism I have is the very loud noise from the back of the building which I could hear even with doors closed. This was either from an extractor fan or air conditioning but you could hear it constantly. I hope to stay again at this hotel but next time (now I know this) I will ask for a room at the front. Again - this is my only negative and why I have not given five stars. Otherwise it was lovely - especially for a solo woman visiting the town. I felt safe and well looked after. Thank you.

Stayed in May 2024

The setting of the hotel right in the middle of the town. Staff very helpful especially Valerie behind the bar

Stayed in May 2024

No lift is the biggest drawback to this wonderful property

Excellent room, great location. Good Breakfast. Antique structure was the highlight of this property. Ambience is great

Stayed in May 2024