Nothing

Lovely atmosphere Very clean and comfortable

Stayed in November 2024

I didn’t like the room I was given as I did explain my husband has Parkinson’s and dementia therefore limited mobility.originally was told we had double room in the annex but then on hearing the above the receptionist offered one if two rooms on main hotel but one was with a bath with overhanging shower ( unsuitable) and the other was a family room and I was told there was small step up to the bed and small step to toilet another step into shower.it just made my stay too stressful. When I booked I understood breakfast was included but instead I had to pay extra when I arrived.it was expensive for two nights b/b.

There were plenty chill out places to sit facing the sea in the reception area.there was in-house entertainment. The food was delicious x

Stayed in November 2024

Noisy person in room above, long wait for breakfast on day 2, ended up leaving without any after a 30 minute wait.

Stayed in October 2024

The pool and jacuzzi and lovely lounge area and breakfast was nice

Stayed in November 2024

Dissapointed with room , website advertise refurbishment of rooms, unfortunately ours wasn’t which was tired and dated! However very clean ! Overall hotel is in a great location, opposite tram stop , parking limited but car park next door which is convenient.

Property very clean, entertainment good

Stayed in November 2024

The shower on the first night wouldn’t get warm and the next night it was too hot and wouldn’t cool down

Good location and good value

Stayed in November 2024

All of it

Stayed in October 2024

Great evening entertainment, staff were nice and breakfast was lovely

Stayed in August 2024

Even with the window open the room was very warm, they do provide a small fan but personally I don’t like fans find them noisy. Also could hear the tvs from other rooms. When the hotel is full not enough space in the bar area.

It was clean and tidy and the staff were very friendly and very helpful. The breakfasts and evening meals are very good, and a good selection of drinks in the bar.

Stayed in November 2024

Only 1 very tiny lift Family room number 37 didnt lock from the outside Car parking was very limited

Family room size was brilliant Decent value for money

Stayed in October 2024

There room was way to hot this time radiator was off, widow open all night and fan on and was still far to hot everywhere in the hotel. I understand there are a lot of middle to old age people stopping here so I’m not complaining just needs a couple of degrees lower.

Staff again was brilliant from reception to Louise and team and cleaners all make you stay very comfortable food was good as usual just love this hotel.

Stayed in October 2024

It was extremely hot, but it was better than being cold. The pool area needs a refresh and so does the room with the kids entertainment. Also rooms weren’t cleaned that well after arrival. Had a cup of coffee the first morning and whilst the room was cleaned the cup was replaced with a dirty one. Also didn’t like how when the rooms were being cleaned out everything was left on the hall ways for hours causing trip hazards

Loved the location, the bar area was lovely too and rooms were nice! Kids entertainment was brilliant too.

Stayed in October 2024

Sausage at breakfast.

Children's facilities.

Stayed in October 2024

Parts of the hotel are dated but there are improvements happening

Clean and friendly. Close to tram stop

Stayed in October 2024

Crockery and cutlery weren't very clean. Always had a residue on them. Dishwasher needs rinse aide or the dishwasher needs lessons. Young staff in restaurant very helpful and pleasant. Paperwork given at reception said lunch available at 12 but not open til 1pm. Drinks service in restaurant very slow. Tiny wine glasses. Younger female bar staff unpleasant, rude - didn't seem to want to be there at all.

Rooms big improvement on last time. Good entertainment Mature staff very helpful

Stayed in October 2024

Did not like a shower over a bath but the room was very clean also price of beer was well over the odds 😭😭

Stayed in October 2024

I took my 9 year old granddaughter and grandson.i had booked a seaveiw room which it wasn’t it had a street view I’d booked a seaview because my granddaughter is autistic and if we would have been over looking the sea it would have helped calm her .i paid £576 for myself and 2 9 year olds really looking forward to over looking the sea that was the only disappointment.

Food was good with good choices restaurant staff were lovely reception staff were all lovely and so were housekeeping.

Stayed in October 2024

Although the hotel was advertised as having parking there was very little parking so ended up parking at the pub next door for a charge of £7 for 24 hours. Another unexpected charge was the deposit of £50, which I totally understand I just wish this was mentioned prior to booking.

Close to the beach and although the room was small it was clean and well kept. The tram stop was directly outside the hotel making it great for getting to the pleasure beach.

Stayed in October 2024

Breakfast was small .and poor quality Pool dirty . Pool staff left everyone waiting to use pool. Cleaner had to ask him if pool was ready.. He was sat reading a paper. He left the jacuzzi cold .So no one could use it.

Staff good. Location perfect. Clean room.

Stayed in October 2024

The room is needing to be upgraded. the pool facilities also require upgraded as well.

The food was really good.

Stayed in October 2024

Thought was expensive for 1 nite . Went see Lights with kids and cost £18 on tram to get there an back

It’s was clean. ,kid friendly , pool was great

Stayed in October 2024

Great location. Sea view family room. Plenty of lounge space.

Stayed in October 2024

The family room we stayed in was nothing like photos on bookings.com

The lounge and restaurant area all welcoming and modern

Stayed in October 2024

A way out from centre but 10 minutes on tram. Awfully long wait to get seated for breakfast. Short staffed apparently. Breakfast just ok.

Children’s entertainment beet good. Nice family room Tram stop outside.

Stayed in October 2024