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Reviews of The Cumberland Hotel 3 stars

34-36 Grand Parade, Eastbourne, BN21 3YT, United Kingdom

#23 of 36 hotels in Eastbourne

Guests' Choice

Review score

Based on 636 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    9.3

  • Facilities

    7.3

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 20 July 2023

    8.0
    Veg nice hotel, would stay again.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very abrupt.

    Great location and clean rooms.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    8.0
    Very good
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Helpful staff Comfortable and clean room

    Stayed in July 2023

  • Reviewed: 15 July 2023

    8.0
    Good. Comfy room with excellent views
    • Leisure trip
    • Family with young children
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The water pressure made a poor shower. The towels were so thin ( threadbare)I ended up drying myself on a t-shirt.

    Sea view, large room good TV

    Stayed in July 2023

  • Reviewed: 14 July 2023

    8.0
    Will return.
    • Leisure trip
    • People with friends
    • Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    All good.

    Pleasant and helpful staff. Clean. Comfy room. Great view from seafront room. Sat on our large balcony with 2 small tables and 4 chairs (that was accessed from the room) to listen to the lookielikie ‘Ultimate Coldplay’ band playing at the Bandstand opposite. Good fun.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was extremely hot (even on a mild day- was only 18-20 degrees). No fan and can't open windows much, especially with warnings about seagulls

    Location

    Stayed in July 2023

  • Reviewed: 6 July 2023

    6.0
    Reasonably Comfortable
    • Leisure trip
    • People with friends
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    We were told the bar would be open late on the Saturday night but it was closed before 11.30pm. Also the sink in the bedroom bathroom was extremely slow to drain.

    Location

    Stayed in July 2023

  • Reviewed: 6 July 2023

    8.0
    Good value for money
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Interior decor is a bit outdated and the bathroom was small and could do with some refurbishments. Breakfast period is short and we were not told at check-in that reservations for breakfast were needed. But staff did quickly resolve the issue and we were able to have a lovely warm breakfast in the end. But would recommend to book breakfast in advance!

    Good location, close to the station and the seafront/pier. Beds were comfortable and staff were friendly. Really good value for money!

    Stayed in July 2023

  • Reviewed: 4 July 2023

    6.0
    friendly staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    room too small. bed too small. bathroom too small bar not open on saturday night when the staff said it would be.

    friendliness. parking permit. location

    Stayed in June 2023

  • Reviewed: 4 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Check in staff were very abrupt and not very welcoming. However the level raised after a shift change.

    Great location. Comfortable and clean.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    8.0
    Good value for one night and close to tennis tournament
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Bathroom had small mound area under grab rail bath surface old and scratched

    Comfy twin beds in a spacious twin room Good cooked breakfast Friendly helpful staff

    Stayed in June 2023

  • Reviewed: 28 June 2023

    6.0
    Satisfactory.
    • Leisure trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t lock my room - found a cleaner who helped me but she struggled a little with the lock. Arrived for breakfast at 9 am when it runs until 9.30 but was told there were no sausages left (no offer to cook more)

    Good location. Good value.

    Stayed in June 2023

  • Reviewed: 28 June 2023

    7.0
    Friendly staff
    • Leisure trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Value for money. Friendly staff. Opposite the seafront.

    Stayed in June 2023

  • Reviewed: 27 June 2023

    7.0
    Fantastic location with really good staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    If the curtains had blackout lining it would be better to block out the early morning sun. The upper sash window didn't lower so the only fresh air was through the lower sash window which was limited to prevent seagulls coming in.

    Staff were very good. Checking in was an issue with Booking.com but staff sorted that really quickly. The bar and restaurant staff were also really good.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    8.0
    Excellent value for money. Would return again
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The shower flow was excellent, but the shower head didn't create an umbrella result (minor issue)

    Room was clean and tidy. Breakfast was very good, good choice. Staff were helpful and friendly. Location was excellent

    Stayed in June 2023

  • Reviewed: 15 June 2023

    8.0
    A proper old fashioned seaside hotel, in the best possible way
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights

    Perhaps a fan in the room will be needed in high summer. Bathroom a little old, and small. All plugs only at floor level.

    Daily maid service, friendly staff, great location, quiet. Bag storage available. Room decor a very nice plush quality. Good wifi, with password given on first page of welcome booklet!

    Stayed in June 2023

  • Reviewed: 15 June 2023

    7.0
    I had an enjoyable stay at this hotel.
    • Business trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 3 nights

    I do not have any negative comments to make regarding my stay at this hotel.

    The location and room were very good. The view of the beach was wonderful. The staff were very polite and friendly.

    Stayed in April 2023

  • Reviewed: 11 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The bathroom facilities were poor, and water pressure low.

    The sea view was outstanding. The staff was very helpful.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Fair

    Stayed in June 2023

  • Reviewed: 8 June 2023

    8.0
    Everyone very friendly
    • Leisure trip
    • Group
    • Single Room with Sea View
    • Stayed 2 nights

    The mattress on the bed

    Sea view good. Reliable lift to 4th floor

    Stayed in June 2023

  • Reviewed: 2 June 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    All OK really.

    Breakfast OK but would have been nice to have mushrooms.

    Stayed in May 2023

  • Reviewed: 2 June 2023

    6.0
    Pleasant mainly due to location and good weather
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    (1) Room lighting very poor. Overlooking inner part of building. (2) When booking no offer for room including brreakfast so paid for breakfast extra. Not worth what we paid. (3) Breakfast choice poor and limited. Limited poor choice of cereal, no cheese.Bread only 2 choice.Cooked breakfast also limited choice. No mushrooms, no boiled eggs. Fruit only tinned grape fruit and tinned prunes. No fresh fruit. Yogurt only plain. Breakfast needs improving.

    Location excellent. Sea front and central.

    Stayed in May 2023

  • Reviewed: 2 June 2023

    8.0
    comfortable and clean
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nothing really.

    staff lovely rooms bright and clean and very helpful barman.

    Stayed in May 2023

  • Reviewed: 1 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn't obvious how to work the shower and there was no reception staff after 10 pm to help. However the barman helped as a gesture of goodwill.

    Great clean room and friendly staff. My room was cleaned even after the first night.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    7.0
    Great, value for money comfortable stay and very helpful staff. I would book again.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It wasnt easy to work out the shower and there was no reception staff when I went to ask. However the barman out of goodwill took a look and was able to show me.

    The reception lady was really helpful and very pleasant. The room and bathroom was super clean and my room was cleaned which I didn't expect. I was able to open the window which helped keep it cool.

    Stayed in May 2023

  • Reviewed: 31 May 2023

    8.0
    Enjoyed my stay.
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The lift is tiny, and accessible toilet would be better if the door opened outwards, because the space is so tight.

    Dietary preferences met, for vegan and vegetarian in the party.

    Stayed in May 2023

Showing 76 – 100

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