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Reviews of The Cross Keys, Aldeburgh

Crabbe Street Aldeburgh, Aldeburgh, IP15 5BN, United Kingdom

#5 of 123 hotels in Aldeburgh

Guests' Choice

Review Score

Based on 440 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.0

  • Staff

    9.7

  • Value for money

    8.7

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 3, 2024

    10
    Great place!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very comfortable room. Quiet and well appointed.Our host was extremely hospitable and made our stay great. Breakfast was fab!

    Stayed in June 2024

  • Reviewed: June 2, 2024

    10
    Friendly pub with good grub and comfy beds
    • Leisure trip
    • Travelers with friends
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There isn’t anything not to like

    Fab location almost on the sea front and easy walking distance from loads of things. Staff are friendly, welcoming and helpful. Rooms were clean and beds were so so comfy. And then the food….. a young chef who makes his own bread and enjoys feeding people good food!

    Stayed in June 2024

  • Reviewed: May 27, 2024

    9.0
    Lovely pub and hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It's all good!

    We were made very welcome from the start, all of the staff are very friendly and accomodating. We had a comfortable stay, a nice dinner (with some Adnams beer of course) and a lovely breakfast.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    10
    Excellent and so worth it! amazing stay, worth every penny!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I have no complaints!!

    It was a great location, five minute walk away from beach, the staff were extremely helpful and lovely food. Clean room, good facilities and comfortable, there was privacy even though it is ontop of a pub, not to mention breakfast included which was a bonus!!

    Stayed in May 2024

  • Reviewed: May 24, 2024

    8.0
    Almost perfect - Not the room I’d booked
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    • The only negative would be the location of my (wrong) room. Unfortunately it was - seemingly - above the main entrance below. The door to which would close with a loud noise/bang each and every time someone arrived, or departed from the pub. Which I suppose would be an issue if you had an early start the next day, potentially. • That being said, I would definitely recommend the pub/hotel and hope to be back, in the right room :) *Although, it wasn’t until I checked out I realised I was in the wrong room. I wish they’d let me know, as I’d booked the Double room, but was checked into the Small Double??*

    • From the moment I arrived the customer service I received was outstanding! I am terrible with names, however, it was a young man working on the 15/5 who checked me in. • The room itself was very nice. Spacious and sufficient wardrobe space too. Comfortable bed - I mean, really comfortable! • I had reserved a table for an early dinner at the pub, the atmosphere was very friendly throughout the evening. P.S. best scampi I’ve had in a long while! • Going back to customer service and staff, they were all brilliant. Even post shift, and those on their day off. • Breakfast and the service received the following morning (16/5) were again outstanding! • I would recommend The Cross Keys.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    9.0
    A relaxing, comfortable stay in a welcoming pub
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain about. The gulls are noisy in the morning but not a lot the property can do about them!

    Very friendly staff, nice food in the pub for dinner and for breakfast. Room was quiet and comfortable with a bath that ran lovely hot water.

    Stayed in April 2024

  • Reviewed: May 22, 2024

    8.0
    Friendly pub with nice accommodation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the beach and the town

    Stayed in May 2024

  • Reviewed: May 18, 2024

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All high quality, Details had been carefully thought out and overworked manager helpful and courteous.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    8.0
    Very relaxing - friendly staff were genuinely interested in making our stay as enjoyable as possible. Fabulous breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location; free parking nearby; good-sized & well-appointed room.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    Comfortable rooms, lovely hosts and great food. Would definitely stay again.
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night

    Excellent breakfast. Loads of choice.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Comfy stay in a quaint pub
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a big issue but there was a bit of a "bump" sound whenever the night front door to the rooms was slammed - since there are only 3 rooms it only happened very occasionally.

    Welcoming staff. Location very central, convenient and quiet. Had character, superb breakfast with locally sourced ingredients. Decent sized room and ensuite. Good shower (not softened water!). Comfy bed. There was a fan in the room for hot weather and I imagine the radiator would suffice in winter.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room the view the ambience

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Excellent small pub, accommodation perfect for short stays even if lone travellers. Centrally placed
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    All good and felt confident that attention would be provided if something had been wrong.

    Staff could not have been more friendly and helpful. The accommodation was very comfy and the pub was centrally placed and just a stones throw from the beach. All was very quiet by 11.00 if not before so there is no concern about staying in a small pub. Would definitely stay again and will be recommending.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Great location by the sea, well trained staff and excellent food
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom could do with a more thorough clean (window frame, shower tiles) but that certainly did not spoil our stay

    Great location, nice room, quiet at night, excellent food in the pub and very friendly and efficient staff. The breakfast is generous and delicious.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    9.0
    Cosy pub with friendly staff by the sea
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Friendly welcoming staff who worked well as a team to make you feel at home

    Stayed in April 2024

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Great location. Seaview from our room. Great food and service. Our first visit but will definitely stay again

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    Clean, comfortable & great food & drinks.
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Lovely little pub right on the seafront. Room was very nicely decorated & comfortable. The food was also very good. Great stay, thanks.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Perfect seaside stay. Beautiful old pub. Great staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All excellent

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Unbeatable location, superb staff! Spacious luxurious room, delicious breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unbeatable location, super friendly and helpful staff! Brilliant clean spacious and luxurious accommodation. Delicious breakfast, quality ingredients with good range of choices. We can’t wait to return!

    Stayed in March 2024

  • Reviewed: April 16, 2024

    10
    Stayed here for one night for our wedding anniversary. Such a good find , all staff could not do enough to help . Such a
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing all good

    The location, small pub and the friendliness of staff all creating such a warm vibe

    Stayed in April 2024

  • Reviewed: April 14, 2024

    10
    Super-friendly staff, superb rooms, excellent food and a top location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Super-friendly staff, superb rooms, excellent food and a top location.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    nothing - all great!

    Really lovely, everything was great and staff, particularly the young manager who did breakfast were incredibly helpful too

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Lovely friendly local hotel! Thoroughly recommend!
    • Leisure trip
    • Travelers with friends
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    When we went out for the day and put up the ‘Please Make Up My Room’ tag, there was only one day where anyone came into the room from what we could tell and I think the towels were folded. It would be nice if the bed was made, and it was more apparent someone had done a quick service of the room.

    We had such a lovely stay! The staff were so incredibly friendly and helpful (particularly Oscar- thank you!), the location was excellent, the room was very comfortable and the pub itself had delicious food.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    GREAT LOCATION AND FACILITIES
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location, friendly staff, spacious room with sea view and excellent bathroom. Dinner and breakfast were both fantastic.

    Stayed in March 2024

Showing 1 - 25

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