The living space and bedroom was smaller than noted in pictures on website. I would pay a lot less for this type of room in the US. Value for your money was not worth the pretty entrance to the hotel. What I found to be the most difficult for us was the position of room and access to it. You went up a lift around a long hallway then turned and had to go down a couple longer flights of stairs to get to the hallway to our room. No direct lift up and down to our floor. Getting luggage up and down these stairs is not easy, especially if they are large bags. Not accepting cash was another disappointment, just for coffee. If I went to London again, I probably would choose a different hotel.

Beautiful hotel lobby! The staff at the hotel were helpful and friendly. The bathroom was pretty large. Close to Buckingham Castle.

Stayed in June 2024

It’s a busy location and we could hear traffic noise throughout the night

We needed a hotel near Victoria Station for an early start on the Gatwick Express. This was a very pleasant stay with helpful staff. We also ended up going to Wicked as it was 5 minutes walk away.

Stayed in June 2024

Wonderful hotel, perfect location, polite staff! Everything was perfect! Thank you so much!

Stayed in June 2024

Breakfast was expensive at £28.37 per person and while it was an all you can eat option, we actually found a good full English breakfast within 8 minutes walk of the hotel. Hot water was a little erratic but controls worked well enough and we were able to shower throughout the stay. Bathroom very cramped. If you have a 38" waist or more, ask for another room, if they have it. Bathtub rim is very high and some acrobatics needed to stand in the tub. Not for the elderly or physically challenged.

Since there is an access door into the hotel from the main concourse of Victoria Station the hotel could not have been more convenient. We actually came into Victoria from London Gatwick airport on the Gatwick Express and rolled our suitcases 100 yards from the railhead to the entrance. Once in the hotel we were centrally located for everything in that part of London and a few tube stops from other centers in the city. Hotel was well staffed with plenty of help available for suitcases. Mini bar is complimentary with a couple Cokes, waters etc but no alchohol. It is refreshed every day. It was nice to have at least something to drink and a couple light snacks on arrival. We ate at the restaurant for one evening meal where in contrast to breakfast prices were reasonable if a little limited in choice.

Stayed in June 2024

we had no hot water

beautiful lobby

Stayed in June 2024

Long and circuitous route to rooms

Loved the size of the room, the excellent location, and the friendly staff. The silence inside the room. Free snacks and drinks in the minibar.

Stayed in June 2024

Had to request that tea and coffee and the complimentary items be replaced every day

Our third visit during Chelsea flower show week, ideally located for this , however the shuttle bus that once ran from the hotel to the show wasn’t there.

Stayed in May 2024

Nothing

They gave us early check in and a late checkout. Amazing hotel, so beautiful. Great location, comfortable bed, free soft drinks in room, coffee tea, lollies. Breakfast good variety. Amazing bar and restaurant.

Stayed in June 2024

Beautiful hotel, lovely friendly staff, great location

Stayed in June 2024

Location of this hotel was excellent as it was attached to the Victoria Station. The room was spacious and quiet and very comfortable. The hotel had great old world charm.

Stayed in June 2024

One of the lifts was out of order (again)

Location and convenience

Stayed in May 2024

It is an enormous hotel and initially it was difficult to find our room. Easy to get disoriented. Take extra notice when they advise where your room is.

Perfect location for us. We were offered a complimentary drink in their bar/restaurant, as our room wasn’t ready. Room was comfortable and very quiet and there is a complimentary minibar, with soft drinks and some snacks. Staff were extremely friendly and welcoming.

Stayed in May 2024

N/A.

Fantastic, convenient location to all the major sights. Comfortable and spacious rooms, good fitness centre.

Stayed in May 2024

Delux King room with a disappointing view overlooking aircon unit and catwalk outside.

Great location, impressive lobby and well appointed room

Stayed in June 2024

Everything was fine.

Good location next to Victoria Station. Great choice for breakfast. Nice dinner restaurant. Staff helpful.

Stayed in May 2024

Nothing

Great location and very upscale

Stayed in June 2024

Some elevators did not work during our stay.

Front desk personnel were very helpful.

Stayed in June 2024

N/A

Very close to metro station and hotel was very clean

Stayed in June 2024

Room was set up for 1 in some respects - no ordinary (black Tea bags). These are minor.

Didn’t take breakfast

Stayed in June 2024

Door directly into Victoria station was closed/not functioning. I have the feeling that is a permanent concept

Stayed in May 2024

Great location , nice neighborhood , a lot of restaurants and coffee, pubs around it. Right next to Victoria station ; Great service, good breakfast. The room was very comfortable and clean - giving some free water bottles and treats

Stayed in May 2024

The first room was difficult to get as cool as we would have liked.

The rooms were very clean and comfortable with nice views. Breakfast was great with a good selection of different foods. Location was excellent with close proximity to Victoria Station and Buckingham Palace. Service in all departments was superb. I would love to return the next time we go to London .

Stayed in May 2024

The service

The bar was bad

Stayed in June 2024

The breakfast was very basic for the price. The room was noisy from the traffic noise.

Historic character. Elegance. Convenient location close to the Victoria Station.

Stayed in June 2024