Swindon Road, Royal Wootton Bassett, Royal Wootton Bassett, SN4 8ET, United Kingdom
#2 of 7 hotels in Royal Wootton Bassett
Guests' ChoiceBased on 1803 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
9.0
Staff
9.3
Value for money
9.0
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
The
United KingdomStaff are always very welcoming and helpful. Rooms are good sizes and clean/comfortable.
Stayed in June 2024
Reviewed: 14 June 2024
Maria
United KingdomPillows were a bit too firm but compensated by everything else.
Convenient location. Comfortable bed. Clean room. Great place to eat next to the bedroom block.
Stayed in June 2024
Reviewed: 13 June 2024
Angela
United KingdomThe speed that the dinner arrived. The staff were very good but to come in for dinner at just after 7pm and not be served till 8.30 spoilt the whole evening. The desert was quicker but by the time it arrived the ice cream was melting
We had dinner in the restaurant on the Saturday night which was excellent
Stayed in June 2024
Reviewed: 13 June 2024
Fiona
United KingdomChildrens play area was shut
Nice room with a lovely bath and beverage making facilities. Easy to access, though no lift to the first floor. Very friendly staff.
Stayed in June 2024
Reviewed: 13 June 2024
R
United KingdomA number of menu items were not available.
The staff.
Stayed in June 2024
Reviewed: 12 June 2024
Richard
United KingdomVery clean
Stayed in June 2024
Reviewed: 10 June 2024
Nigel
United KingdomThere was nothing I didn’t like. All was excellent.
I found this property through booking.com. I was looking for somewhere near to where I was visiting. The pub / restaurant was lovely. The atmosphere, the staff, the service, and the food were all excellent. The bedroom was also lovely. Very clean and well presented. Bed was very comfortable. The en-suite was very clean and well equipped. All in all, I had a great stay at this property. I would definitely stay there again if I was visiting the area. Many thanks. A*****
Stayed in June 2024
Reviewed: 5 June 2024
Simon
United KingdomAir conditioning wasn't working well
Nice easy check in staff very helpful
Stayed in June 2024
Reviewed: 3 June 2024
Julie
United KingdomBreakfast at the pub. Service very slow. And several Breakfast options not available on second morning
Receptionist when we arrived was so friendly and helpful. We were allocated an upstairs room, and at my request she changed it to a downstairs room at the back. I struggle with stairs so was very happy she was so helpful.
Stayed in June 2024
Reviewed: 2 June 2024
Kathryn
United KingdomPoor restaurant staff understaffed
Very clean and lovely decorated room, over looking fields, very quiet
Stayed in June 2024
Reviewed: 2 June 2024
Stephen
United KingdomEverything was good
Clean and comfortable. Quiet room overlooking fields. Great breakfast selection. Friendly staff
Stayed in June 2024
Reviewed: 1 June 2024
Darren
United KingdomPillows a little hard
Clean and commutable
Stayed in May 2024
Reviewed: 31 May 2024
Maureen
United KingdomHousekeeping was poor
Location was perfect and rooms are large
Stayed in May 2024
Reviewed: 29 May 2024
Nilesh
IndiaNeed more Vegetarian options for food.
Neat & Clean place. Friendly staff & ample of parking.
Stayed in May 2024
Reviewed: 27 May 2024
Bundy
United KingdomThe bed was a little too soft for our preference and breakfast was a little average
Kirsty was so lovely and welcoming! The room was very tidy and clean.
Stayed in May 2024
Reviewed: 25 May 2024
Kathryn
United KingdomVery comfy beds and very clean.
Stayed in May 2024
Reviewed: 20 May 2024
William
United KingdomN/a
Very cinforta room and the breakfast was amazing.
Stayed in May 2024
Reviewed: 14 May 2024
C
United KingdomIt was all very easy, friendly and comfortable, what I needed after a difficult day
Stayed in May 2024
Reviewed: 14 May 2024
Sheila
New ZealandThe pillows were like rock. The standard duvet - too hot. The air con would not respond to cool the room. We removed the duvet, but there was. No light blanket, so I slept beneath the sheets and with a bath sheet over!
Pub grub, but ok for the genre.
Stayed in May 2024
Reviewed: 13 May 2024
Andrew
United KingdomOnly recommendation for improvement would be a alternative arrangement for tea/coffee at breakfast. Currently using insulated jugs for coffee and hot water for tea. These items are present on the buffet table for a period of time and consequently cool before being emptied by diners.
Friendly staff, location perfect for our requirements, visiting relatives ten minute drive from hotel.
Stayed in May 2024
Reviewed: 13 May 2024
Hatton
United KingdomShower pressure was a little low, ac was good but didn't really cool down the room enough
Locations was great, staff friendly and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Suzanne
United KingdomFood service needs a lot of improvement and a lot was off the menu when we went to order Saturday night…
Room was very clean and comfortable and the food was excellent- only complaint was the serving staff were very slow and left us sitting for ages at breakfast before taking our order. There seemed to be no sense of organisation. Guests were being asked for there order when they had already ordered and guests (like us) were left waiting to be served - eventually husband had to catch a member of staff after 20 minutes and asked if she would come and take out breakfast order. Staff were not unpleasant just very disorganised !
Stayed in May 2024
Reviewed: 13 May 2024
Mary
United KingdomLovely spacious bedrooms, courteous staff, large choice of food, excellent parking.
Stayed in May 2024
Reviewed: 13 May 2024
Robert
United KingdomThe Green King restaurant seemed to run out of food. Everything we asked for was not available, they couldn't even provide salad!!
Warm and friendly welcome, clean and tidy room.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content