16-20 Hanover Street, Liverpool, L1 4AA, United Kingdom
#21 of 626 Holiday rentals in Liverpool
Guests' ChoiceBased on 4985 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.6
Value for money
9.2
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 June 2024
Graeme
United KingdomBeautiful apartment ( upgraded to a small penthouse suite) in a perfect location at the heart of the city.
Stayed in June 2024
Reviewed: 21 June 2024
Shirley
United KingdomNothing
Apartments are lovely. Staff are really friendly and helpful.
Stayed in June 2024
Reviewed: 20 June 2024
Zoe
United KingdomBeautiful spacious apartment, central location, really friendly and helpful staff.
Stayed in June 2024
Reviewed: 20 June 2024
Emmajanebrown
United KingdomIt was all fantastic. Slightly tired in places and someone had left the loo a little dirty.
Wow! Spacious and really well equipped. Comfy beds and even an ensuite. Staff were really helpful and sorted an early check in for us.
Stayed in June 2024
Reviewed: 18 June 2024
Carly
United KingdomToo noisy, windows not double glazed or sealed properly and could hear the noise from the street all night.
Great location, central and not far for the docks and the shops. Lovely restaurants nearby. Clean, comfy apartment with all the facilities needed.
Stayed in June 2024
Reviewed: 17 June 2024
Bernadette
United KingdomTraffic noise early morning, but to be expected with a central location.
Very spacious apartment. Great location. Friendly reception staff. Comfy beds.
Stayed in June 2024
Reviewed: 16 June 2024
Wendy
United KingdomThe car park was a bit hairy but other than that there was nothing I didn’t like.
Exceeded my expectations really clean and comfortable lots of space
Stayed in June 2024
Reviewed: 15 June 2024
Katie
United KingdomNothing
It was very well presented, luxury features & the beds were so comfy
Stayed in June 2024
Reviewed: 15 June 2024
Jennifer
AustraliaNothing
The size of this apartment was huge. It truly exceeded our expectations & was in a great location. Couldn’t have asked for better accommodation for the price. Superb 👌👌👌
Stayed in June 2024
Reviewed: 14 June 2024
Amelia
United KingdomPrevious occupants had smoked in the apartment and so it smelt a bit. We opened the windows and it lifted a little. We reported it to staff and they said they would resolve it whilst we were out. Which they did. Very helpful
Location and secure parking Inside apartment - really well equipped
Stayed in June 2024
Reviewed: 14 June 2024
Anna
United KingdomNothing, everything was excellent.
The best location for city centre, docks and sightseeing.
Stayed in June 2024
Reviewed: 13 June 2024
Jeff
United KingdomVery clean
Stayed in June 2024
Reviewed: 13 June 2024
David
New ZealandVery central. Helpful and friendly staff. Attentive to issues and quickly rectified.
Stayed in June 2024
Reviewed: 13 June 2024
Fahad
KuwaitBed
Staff
Stayed in June 2024
Reviewed: 12 June 2024
Alexandros
GreeceThe area is a bit noisy
The apartment space
Stayed in June 2024
Reviewed: 12 June 2024
Bill
United KingdomNo air conditioning
Good location,comfortable,helpful staff, good bar/ restaurant downstairs.
Stayed in May 2024
Reviewed: 11 June 2024
Michelle
United KingdomThere was a large group of girls in the next apartment who were in and out all night , the doors are not soft closing and the noise from the doors slamming constantly was a problem .
Clean , spacious and comfortable. Great location , Tescos just a couple of minutes away .Staff friendly and helpful. The front of the apartment overlooked the street and it was very noisy as the windows need replacing . The bedroom was at the back so the noise was not as bad . But this did not spoil my stay and would definitely book again .
Stayed in June 2024
Reviewed: 10 June 2024
Debbie
United Kingdomen-suite had no toilet and found the decor quite sparse - lack of ornaments etc..
great location and great for our group stay
Stayed in June 2024
Reviewed: 10 June 2024
Emily
United KingdomNot particularly a con but the oven didn't work particularly well (there was a knack to getting it to work correctly), but this was resolved very quickly by a member of staff demonstrating how to use it
Fantastic location and overall apartment, nice size bedroom and living area, there was only two of us and the living area was huge
Stayed in June 2024
Reviewed: 10 June 2024
Claire
United KingdomNoisy at the front of the building.
Great location, friendly staff, huge apartment, very comfortable.
Stayed in June 2024
Reviewed: 9 June 2024
Ricardo
United KingdomThe size of apartment and location
Stayed in June 2024
Reviewed: 9 June 2024
Jean
United KingdomNothing, no complaints.
Everything! Staff, location,apartment excellent
Stayed in June 2024
Reviewed: 8 June 2024
Dariusz
PolandVery comfortable apartments, nice location, close to main attractions, well-equipped kitchen, comfy beds, much space, wardrobes in rooms help keep things tidy, helpful personnel when indicating minor problems, pub below for having a pint if you don't want to go too far, location close to shops, restaurants, docks, and the riverfront
Stayed in May 2024
Reviewed: 8 June 2024
Loftus
United KingdomLots of road noise and with traffic lights right outside the window the lorry’s and bus’s were standing with their engines running then revering up to get going.
Good location for seeing the attractions Apartment was clean and well furnished
Stayed in June 2024
Vail, USA
Puerto de la Cruz, Spain
Kastoria, Greece
Jeddah, Saudi Arabia
Yuma, USA
Denia, Spain
Odesa, Ukraine
Murmansk, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content