Grand Parade, Eastbourne, BN21 3YN, United Kingdom
#26 of 34 hotels in Eastbourne
Guests' ChoiceBased on 6836 hotel reviews
6.9Cleanliness
7.2
Comfort
7.4
Location
9.2
Facilities
6.9
Staff
8.4
Value for money
7.5
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 5, 2024
Hazel
United KingdomThe property could do with a face lift
Clean staff friendly and helpful surprised with evening entertainment
Stayed in June 2024
Reviewed: June 5, 2024
Hazel
United KingdomUnfortunately, as soon as I got to my room, the door was already open... fine... but on checking the lock, the whole locking side of the door was splintered and looked very much like it had previously been kicked and forced open... a few times. Although the lock worked.... I did not feel very secure during my stay. It's an old and beautiful building, but (I hope it just the age of the place) ... there were lots of scuttling sounds throughout the night, so I didn't have the best night sleep and ended up piling my suitcases against the door... 'just in case'.... as the initial viewing of the door frame set a feeling of insecurity from the outset.
The staff were helpful and efficient, and the hotel is a stone's throw from the sea front.
Stayed in June 2024
Reviewed: June 5, 2024
Michele
United KingdomWould have liked more choice on the dinner menu
The location and view was amazing
Stayed in June 2024
Reviewed: June 5, 2024
Aisha
United KingdomCarpets
Great location Rooms a bit dated Carpets stained Nice staff Value for money
Stayed in June 2024
Reviewed: June 4, 2024
Anthony
United KingdomA walk-in shower for people with mobility problems
Breakfast was very good.
Stayed in May 2024
Reviewed: June 4, 2024
Elizaveta
GermanyThe additional breakfast was weird. Not tasty and not balanced.
The staff were very helpful! The location in connection to the sea and to the pier is excellent!
Stayed in May 2024
Reviewed: June 4, 2024
Birgit
United KingdomRooms need to be cleaner with more attention to detail.
Still one of my favorite hotels to stay in Eastbourne, simply because of its location and convenient car park at the back of the hotel. Staff at reception is always very friendly and helpful.
Stayed in May 2024
Reviewed: June 4, 2024
Sandra
United KingdomWhole place needed decorating. Disgusting lifts
Staff
Stayed in June 2024
Reviewed: June 3, 2024
William
United KingdomBathroom was poorly maintained, Shower door fell off onto my wife while showering, toilet seat lid was not attached.
Location, bed was comfortable, coffee machine in room
Stayed in June 2024
Reviewed: June 2, 2024
Jackie
United KingdomA little dated, lifts small
Room very spacious, all staff friendly and helpful, excellent location.
Stayed in June 2024
Reviewed: June 2, 2024
Allen
PhilippinesThe coffee mug and teaspoon inside the room was dirty , hair & body soap in the toilet was not enough for us to get a shower.
Sea view in our room and the superb location.
Stayed in June 2024
Reviewed: June 2, 2024
Jan
United KingdomCreaky floor boards
Convenient location. Quite good for the money. Clean rooms. Facilities good.
Stayed in May 2024
Reviewed: June 2, 2024
Catrin
United KingdomHotel very dated and needs a good clean
The Location and the breakfast. Staff very friendly
Stayed in May 2024
Reviewed: May 31, 2024
Lynn
United KingdomDidn't like that there wasn't a ladies toilet on the main floor,having to go to the basement wasn't very nice toilets also could do with being updated
Very good breakfast,
Stayed in May 2024
Reviewed: May 31, 2024
Steve
United KingdomThe fact the therexwas no window to open or vent in the bathroom and the mould
The staff were all friendly and helpful.location was great
Stayed in May 2024
Reviewed: May 31, 2024
Julius
FinlandBuilding is old so it can be a little noisy at times
Very cheap price, my room had everything I needed.
Stayed in May 2024
Reviewed: May 31, 2024
Amanda
United KingdomThe mattresses in our twin room was very much in need of a change - it really did sink in the middle.
Stayed in May 2024
Reviewed: May 31, 2024
Francesca
United KingdomThe staff were wonderful
Stayed in May 2024
Reviewed: May 31, 2024
Jeremy
United KingdomBed mattress was quite uncomfortable, pillows were as flat as pancakes but (the wonderful and very helpful) reception gladly provided us with extra. Window rattled in the wind so needed to stick some card into the groove to stop this.
The TV was a good size, both the bedding and bathroom were clean, fan came in handy as room got quite stuffy, sea view was lovely, the lift was quick and very reliable, plenty of tea and coffee facilities. Car park had a space each time we needed one and £6 a night was reasonable.
Stayed in May 2024
Reviewed: May 30, 2024
Allen
United KingdomThe hotel is looking rather dated, but can't fault the nightly rate
Location was ideal, near the pier, shops, beach and bars
Stayed in May 2024
Reviewed: May 29, 2024
The
United KingdomThe bed was a bit hard and the room at bit bland
Fantastic staff, extremely helpful, great breakfast, super value for money and the hotel is in an excellent location
Stayed in May 2024
Reviewed: May 29, 2024
Elaine
United Kingdom444 lift backed onto this room not good for sleeping
Staff very helpful and friendly
Stayed in May 2024
Reviewed: May 29, 2024
Michael
United KingdomNear to every facility beaded
Clean friendly and good facilities
Stayed in May 2024
Reviewed: May 29, 2024
Claire-amanda
United KingdomThe hotel is in great need of modernisation through a lot of it. The lifts look like they could be the original lifts installed and aren't really fit for purpose. The restaurant staff cleared plates before you were finishing making you feel rushed. Cleaners barged in my room without knocking on day one and once I had moved room didn't come in to replenish anything. Food in bar was amazing but sadly not so good on set menu in evening in main restaurant.
The first room I was in but like a box room, old and had an awful smell and the noise from the nearby bistro was atrocious, however, once I upgraded to a different room (which I paid for) it was stunning.
Stayed in May 2024
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