......but sadly let down by various details. Dirt behind the taps, both sink and bath, and bathroom door dirty. Inadequate lifts Front door step chipped - not a good first impression on entering a Grand Hotel

The Burlington is, or should I say was, a Grand Hotel on the sea front at Eastbourne......

Stayed in June 2024

Very tatty. Bathroom ridiculous layout, had to walk sideways to get to toilet

Location

Stayed in June 2024

Photos of the hotel under demolition and construction and areas at front and rear were messy and needed attention. Parts of Eastbourne seemed a little run down.

Restaurant was ok, music in the evening was ok. Parking was also ok. Didn’t realise from photos that a third of the hotel had been demolished and under construction.

Stayed in June 2024

Disappointed that card only accepted - no cash! Older people usually like to have a choice - for us that means CASH! Dislike putting small amounts ( i e: pint of beer ) etc on card!

Breakfast Ok.

Stayed in June 2024

Noisey floorboards above, not just a little noise but a noise that would wake you up from sleep. Repairs need to happen.

Single room As soon as I walked in I could feel the floor was not actually level which was quite off putting. Lay on the bed and that wasnt level as the floor was wonky. I know its an old hotel but the floor should be level at least.

Stayed in May 2024

no mushrooms no patries no choice of eggs for breakfast as before.

view from room

Stayed in June 2024

The single beds were too small with unstable bases.

Breakfast and evening meal was served promptly and was of good quality.

Stayed in June 2024

Our room was dirty. There was evidence of sick on carpet beside bed and again over by window/radiator which had not been cleaned up properly. Bedside drawers were littered with crumbs. Coffee machine and kettle still contained water. Dusty. The shower filled with water and didn't drain. Presented as shabby and although efforts have been made to modernise with furniture the carpets, interior paintwork and windows all need work.

The views

Stayed in June 2024

Floor boards were very noisy.

The views were incredible. The size of the room was very good.

Stayed in June 2024

Unable to open window in room. They did supply fan. The room was a sea view sunny from dawn and got very hot.

The room was large and well furnished. Coffee machine was a bonus. Breakfast good. Staff very friendly

Stayed in June 2024

Ceiling a bit flaky could do with a spruce up bathroom windows needs a deep clean

I didn’t eat breakfast I never do , but it was busy both mornings and people / customers seemed happy

Stayed in June 2024

Windows probably the ones fitted when hotel first built therefore no block on outside noise. Floor boards out side room squeaky so all night you could here people coming back to their room

Central location. Good parking. Sea view room

Stayed in June 2024

The noise and that both lifts stopped working and we were on the 4th floor

Nice and near to everything

Stayed in June 2024

Not enough pressure in the shower,fire alarms sounded at 3AM and again at 0545 AM, and again the following day, i spoke to the manager Mr Chris Meadows who said at first someone had been smoking in the room but then said there was a fault in the alarm system which i found a bit strange as it had sounded the day before also.Mr Meadows was a bit off hand when i said we had lost nearly a nights sleep, no apology was given.

Breakfast was very good, beds were comfortable, hot water was good, staff very pleasant.

Stayed in June 2024

Nothing to say

The staff where all lovely. The room was comfortable but the sink was cracked and the bath room can do with some loving care the location was fantastic.

Stayed in June 2024

The curtain in our room did not close properly, it was broken and not on the curtain track. This meant we woke at daylight, and had very poor sleep.

Friendly staff on reception

Stayed in June 2024

The location is really great. The room corresponded to the photos on the website. Cozy and comfortable room. It is a pity that the windows did not open. The sea view is wonderful!

Stayed in June 2024

Very old hotel, carpet wasn't clean, a lot of dust everywhere, problem with the water

Staff was fantastic

Stayed in June 2024

Could have done without the fire alarm going off at 3am and 6am but realise that was out of the hotels control

Our room was clean, comfortable and spacious and had a lovely sea view. The breakfast was self service and whilst the choice wasn't huge what we had was very good

Stayed in June 2024

General cleanliness could have been better, carpet stained. Public areas tired.

Great location, friendly staff, clean comfy beds, complimentary tea/coffee in room. Spacious room. Excellent value for money.

Stayed in June 2024

The property could do with a face lift

Clean staff friendly and helpful surprised with evening entertainment

Stayed in June 2024

Unfortunately, as soon as I got to my room, the door was already open... fine... but on checking the lock, the whole locking side of the door was splintered and looked very much like it had previously been kicked and forced open... a few times. Although the lock worked.... I did not feel very secure during my stay. It's an old and beautiful building, but (I hope it just the age of the place) ... there were lots of scuttling sounds throughout the night, so I didn't have the best night sleep and ended up piling my suitcases against the door... 'just in case'.... as the initial viewing of the door frame set a feeling of insecurity from the outset.

The staff were helpful and efficient, and the hotel is a stone's throw from the sea front.

Stayed in June 2024

Would have liked more choice on the dinner menu

The location and view was amazing

Stayed in June 2024

Carpets

Great location Rooms a bit dated Carpets stained Nice staff Value for money

Stayed in June 2024