The property could do with a face lift

Clean staff friendly and helpful surprised with evening entertainment

Stayed in June 2024

Unfortunately, as soon as I got to my room, the door was already open... fine... but on checking the lock, the whole locking side of the door was splintered and looked very much like it had previously been kicked and forced open... a few times. Although the lock worked.... I did not feel very secure during my stay. It's an old and beautiful building, but (I hope it just the age of the place) ... there were lots of scuttling sounds throughout the night, so I didn't have the best night sleep and ended up piling my suitcases against the door... 'just in case'.... as the initial viewing of the door frame set a feeling of insecurity from the outset.

The staff were helpful and efficient, and the hotel is a stone's throw from the sea front.

Stayed in June 2024

Would have liked more choice on the dinner menu

The location and view was amazing

Stayed in June 2024

Carpets

Great location Rooms a bit dated Carpets stained Nice staff Value for money

Stayed in June 2024

A walk-in shower for people with mobility problems

Breakfast was very good.

Stayed in May 2024

The additional breakfast was weird. Not tasty and not balanced.

The staff were very helpful! The location in connection to the sea and to the pier is excellent!

Stayed in May 2024

Rooms need to be cleaner with more attention to detail.

Still one of my favorite hotels to stay in Eastbourne, simply because of its location and convenient car park at the back of the hotel. Staff at reception is always very friendly and helpful.

Stayed in May 2024

Whole place needed decorating. Disgusting lifts

Staff

Stayed in June 2024

Bathroom was poorly maintained, Shower door fell off onto my wife while showering, toilet seat lid was not attached.

Location, bed was comfortable, coffee machine in room

Stayed in June 2024

A little dated, lifts small

Room very spacious, all staff friendly and helpful, excellent location.

Stayed in June 2024

The coffee mug and teaspoon inside the room was dirty , hair & body soap in the toilet was not enough for us to get a shower.

Sea view in our room and the superb location.

Stayed in June 2024

Creaky floor boards

Convenient location. Quite good for the money. Clean rooms. Facilities good.

Stayed in May 2024

Hotel very dated and needs a good clean

The Location and the breakfast. Staff very friendly

Stayed in May 2024

Didn't like that there wasn't a ladies toilet on the main floor,having to go to the basement wasn't very nice toilets also could do with being updated

Very good breakfast,

Stayed in May 2024

The fact the therexwas no window to open or vent in the bathroom and the mould

The staff were all friendly and helpful.location was great

Stayed in May 2024

Building is old so it can be a little noisy at times

Very cheap price, my room had everything I needed.

Stayed in May 2024

The mattresses in our twin room was very much in need of a change - it really did sink in the middle.

Stayed in May 2024

The staff were wonderful

Stayed in May 2024

Bed mattress was quite uncomfortable, pillows were as flat as pancakes but (the wonderful and very helpful) reception gladly provided us with extra. Window rattled in the wind so needed to stick some card into the groove to stop this.

The TV was a good size, both the bedding and bathroom were clean, fan came in handy as room got quite stuffy, sea view was lovely, the lift was quick and very reliable, plenty of tea and coffee facilities. Car park had a space each time we needed one and £6 a night was reasonable.

Stayed in May 2024

The hotel is looking rather dated, but can't fault the nightly rate

Location was ideal, near the pier, shops, beach and bars

Stayed in May 2024

The bed was a bit hard and the room at bit bland

Fantastic staff, extremely helpful, great breakfast, super value for money and the hotel is in an excellent location

Stayed in May 2024

444 lift backed onto this room not good for sleeping

Staff very helpful and friendly

Stayed in May 2024

Near to every facility beaded

Clean friendly and good facilities

Stayed in May 2024

The hotel is in great need of modernisation through a lot of it. The lifts look like they could be the original lifts installed and aren't really fit for purpose. The restaurant staff cleared plates before you were finishing making you feel rushed. Cleaners barged in my room without knocking on day one and once I had moved room didn't come in to replenish anything. Food in bar was amazing but sadly not so good on set menu in evening in main restaurant.

The first room I was in but like a box room, old and had an awful smell and the noise from the nearby bistro was atrocious, however, once I upgraded to a different room (which I paid for) it was stunning.

Stayed in May 2024