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  5. Reviews of The Burlington Hotel

Reviews of The Burlington Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Grand Parade, Eastbourne, BN21 3YN, United Kingdom

#26 of 35 hotels in Eastbourne

Guests' Choice

Review Score

Based on 6871 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.4

  • Location

    9.2

  • Facilities

    6.9

  • Staff

    8.4

  • Value for money

    7.5

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 14, 2024

    7.0
    Pleasant stay in good location, friendly & helpful staff.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The room was ok but overlooked car park and back of shops. Curtains in the room did not draw and were coming off the rails and bathroom door was "sticking". We reported these to Reception when we left.

    The location is very good and the car park. Breakfast was reasonable. Lounge area overlooked sea and was pleasant. Good value for what we paid.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    8.0
    A good hotel with excellent location. A will return later in year.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights

    I dont think dogs should be in dining room. No pizza oven ,so bar food menu ,a new idea, greatly reduced.

    Location ,room & breakfast all good as previous visits.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    8.0
    Location and staff awesome.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit dated however this did not deter from a great place to stay.

    The location is brilliant right opposite the pier. Staff were very helpful Sarah on reception was very welcoming.

    Stayed in June 2024

  • Reviewed: June 13, 2024

    6.0
    Felt hotel needed a lick of paint
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Looking out on fire exit with pigeons and muck everywhere

    Close to sea

    Stayed in June 2024

  • Reviewed: June 13, 2024

    6.0
    If the details could be rectified, we would forward to our visit next year
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    ......but sadly let down by various details. Dirt behind the taps, both sink and bath, and bathroom door dirty. Inadequate lifts Front door step chipped - not a good first impression on entering a Grand Hotel

    The Burlington is, or should I say was, a Grand Hotel on the sea front at Eastbourne......

    Stayed in June 2024

  • Reviewed: June 13, 2024

    8.0
    It was ok
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very tatty. Bathroom ridiculous layout, had to walk sideways to get to toilet

    Location

    Stayed in June 2024

  • Reviewed: June 13, 2024

    7.0
    Basically enjoyed our stay, managed to visit places every day.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Photos of the hotel under demolition and construction and areas at front and rear were messy and needed attention. Parts of Eastbourne seemed a little run down.

    Restaurant was ok, music in the evening was ok. Parking was also ok. Didn’t realise from photos that a third of the hotel had been demolished and under construction.

    Stayed in June 2024

  • Reviewed: June 12, 2024

    7.0
    3 day break - fine
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Disappointed that card only accepted - no cash! Older people usually like to have a choice - for us that means CASH! Dislike putting small amounts ( i e: pint of beer ) etc on card!

    Breakfast Ok.

    Stayed in June 2024

  • Reviewed: June 12, 2024

    6.0
    Staff amazing. Room uneven floor and not very comfortable sadly.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights

    Noisey floorboards above, not just a little noise but a noise that would wake you up from sleep. Repairs need to happen.

    Single room As soon as I walked in I could feel the floor was not actually level which was quite off putting. Lay on the bed and that wasnt level as the floor was wonky. I know its an old hotel but the floor should be level at least.

    Stayed in May 2024

  • Reviewed: June 11, 2024

    8.0
    good value for the money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    no mushrooms no patries no choice of eggs for breakfast as before.

    view from room

    Stayed in June 2024

  • Reviewed: June 11, 2024

    7.0
    Enjoyable 5 day stay of good value and location.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 5 nights

    The single beds were too small with unstable bases.

    Breakfast and evening meal was served promptly and was of good quality.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    6.0
    Paying for the view
    • Leisure trip
    • Couple
    • Superior Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was dirty. There was evidence of sick on carpet beside bed and again over by window/radiator which had not been cleaned up properly. Bedside drawers were littered with crumbs. Coffee machine and kettle still contained water. Dusty. The shower filled with water and didn't drain. Presented as shabby and although efforts have been made to modernise with furniture the carpets, interior paintwork and windows all need work.

    The views

    Stayed in June 2024

  • Reviewed: June 10, 2024

    7.0
    Perfect location with a great view.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Floor boards were very noisy.

    The views were incredible. The size of the room was very good.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    Great location. Room very good and staff friendly and helpful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Unable to open window in room. They did supply fan. The room was a sea view sunny from dawn and got very hot.

    The room was large and well furnished. Coffee machine was a bonus. Breakfast good. Staff very friendly

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Lovely bed high ceiling beach on the doorstep to the sea , shops in town amazing views fabulous .
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Ceiling a bit flaky could do with a spruce up bathroom windows needs a deep clean

    I didn’t eat breakfast I never do , but it was busy both mornings and people / customers seemed happy

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Central but needs a little TLC
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Windows probably the ones fitted when hotel first built therefore no block on outside noise. Floor boards out side room squeaky so all night you could here people coming back to their room

    Central location. Good parking. Sea view room

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Not bad
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The noise and that both lifts stopped working and we were on the 4th floor

    Nice and near to everything

    Stayed in June 2024

  • Reviewed: June 8, 2024

    6.0
    A great town let down by a rundown hotel.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    Not enough pressure in the shower,fire alarms sounded at 3AM and again at 0545 AM, and again the following day, i spoke to the manager Mr Chris Meadows who said at first someone had been smoking in the room but then said there was a fault in the alarm system which i found a bit strange as it had sounded the day before also.Mr Meadows was a bit off hand when i said we had lost nearly a nights sleep, no apology was given.

    Breakfast was very good, beds were comfortable, hot water was good, staff very pleasant.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing to say

    The staff where all lovely. The room was comfortable but the sink was cracked and the bath room can do with some loving care the location was fantastic.

    Stayed in June 2024

  • Reviewed: June 7, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The curtain in our room did not close properly, it was broken and not on the curtain track. This meant we woke at daylight, and had very poor sleep.

    Friendly staff on reception

    Stayed in June 2024

  • Reviewed: June 7, 2024

    8.0
    I liked everything. Location, sea view, comfort, breakfast. It is a pity that at that moment there was no flowerbed in f
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is really great. The room corresponded to the photos on the website. Cozy and comfortable room. It is a pity that the windows did not open. The sea view is wonderful!

    Stayed in June 2024

  • Reviewed: June 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very old hotel, carpet wasn't clean, a lot of dust everywhere, problem with the water

    Staff was fantastic

    Stayed in June 2024

  • Reviewed: June 7, 2024

    8.0
    Very Good
    • Couple
    • Superior Twin Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Could have done without the fire alarm going off at 3am and 6am but realise that was out of the hotels control

    Our room was clean, comfortable and spacious and had a lovely sea view. The breakfast was self service and whilst the choice wasn't huge what we had was very good

    Stayed in June 2024

  • Reviewed: June 6, 2024

    7.0
    Value for money, for a one night stay convenient location for exploring Eastbourne.
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    General cleanliness could have been better, carpet stained. Public areas tired.

    Great location, friendly staff, clean comfy beds, complimentary tea/coffee in room. Spacious room. Excellent value for money.

    Stayed in June 2024

Showing 1 - 25

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