I had to cut short my stay and wasn't offered a refund or discount otherwise I was very happy to recommend this hotel

Clean hotel even though the bedroom furniture was a little old , good was great.staff were excitant.

Stayed in November 2024

Breakfast is quite limited. No cheese options and no freedom to self service. You need to wait the waiter to serve you. This needs to be improved

Location and room size

Stayed in November 2024

Bloke on reception who checked us in, was really miserable and didn't smile. Bathroom starting to look old fashioned.

Good sized room Everything in room we needed

Stayed in November 2024

Finding the carpark was hard due to the one-way system.

Stayed in November 2024

All pretty good. Parking was excellent too

Location and service

Stayed in October 2024

The WIFI wasn't working, I had a deadline to meet, which I needed to use the internet to work but was disappointed. Also, the green door to enter into the executive wings need to be checked, you need to try swiping the cards several times before it can finally take it and open.

The room was really beautiful and we dont have anything against the room or cleanliness

Stayed in October 2024

The TV's in the bar area - Why? Found a table away from the TV's - I realise it is only my opinion, but in a rather upmarket setting, having TV's close to the bar area reduces it to the level of a sports bar. I was in room 115 which had several ceiling lights, and a bedside light not working. This ought to be reported by the cleaning staff on make-over and not a customer. Room was comfortable but noisy because the one double glazed window was past it's sell-by date, and unfortunately for me, overlooked the hotel service area which was noisy until late, and noisy again early in the morning. A definite negative. The view from 115 is a brick wall - luck of the draw I suppose. Discovered the kettle/tea/coffee etc. in a cupboard which also contained a clothes rail and a trouser press. Would have been more convenient [and obvious] on a decent tray on the writing desk next to the wall socket. Dirty cereal spoon at breakfast - dishwasher didn't do it and whoever set up the table didn't check.

Walk from the station was only a slow stroll of 10 minutes. Central location was perfect for our plans. The booking.com pictures of the hotel did not do it justice. From the online pics it might have been a shabby affair & had a Weatherspoons look about it - but as it turned out, it has to be one of the more upmarket hotels in Peterborough. Everything looked almost brand new and all the staff were in hotel uniform. Beautifully decorated throughout with quality carpets etc. We noticed the integral car park too which if we had driven, would have been free to park in and directly accessible from the reception. Plenty of seating in the extensive bar area which was similarly decorated very well with secluded table seating in places. No intrusive music. Breakfast was good with the usual help yourself cereals and hot food was served by staff at a servery. Staff were polite and cheerful.

Stayed in October 2024

Too many stairs

Staff

Stayed in October 2024

A bit dated in places. The postcode takes you to the front door rather than the car park. I heard several people talking about the same thing. You need to make it clear that the postcode for the car park is different.

Central location

Stayed in October 2024

Rooms are a bit dated and need more contemporary or modern feel..

The downstairs was nice

Stayed in September 2024

Room felt quite cold, despite turning the heating to max

Location was great Good breakfast selection Parking included

Stayed in October 2024

Staff very friendly and helpful

Stayed in October 2024

Signage for rooms is poor

Classy decor

Stayed in October 2024

Bed was too small for a couple it's a small double in think, bad pillows, and room was quite cold. It would be too cold in Winter, it was chilly in October, even with radiator on

Location is great, close to mall and station. Entrance and bar areas are really pretty, nice and cosy. Room was a good size, and food in the restaurant is good

Stayed in October 2024

Central location clean and comfortable

Stayed in October 2024

The shower drain was blocked which led to a minor flood in the bathroom

Stayed in September 2024

Very close to town centre easy access To food shops

Stayed in October 2024

Shockingly poor shower with little pressure 😡

Breakie ok but poor cheap quality coffee

Stayed in October 2024

When you looked out of the window, all you could see was a wall. There was also a humming or hissing noise all the time. I thought it was an air conditioning system running, but it wasn't. It wasn't coming from outside either, as closing the window had no effect. Lastly, unfortunately the internet was very weak. In a hotel of this price range I actually expect a corresponding internet.

Everything was pretty neat in this hotel. Some of the staff were super nice. However, one or two of them were a little condescending, so I thought real class was more likely to be found at 5 stars and real charm at 3 stars. But that aside, the breakfast was delicious once you understood how everything worked. Once you knew that, the waiters became friendlier. The atmosphere tried to be a little snobby but fortunately didn't succeed. The room itself was very nice.

Stayed in October 2024

Very noisy at night. Probably as we had the window open Drunk's shouting and screaming.

Lovely hotel , staff very friendly and helpful. Delicious food had by both of us. We will definitely return .

Stayed in September 2024

Easy walk from the train station. Hotel is very nice. Staff were very pleasant.

Stayed in September 2024

Small beds and dated rooms

Very central location, nice bar area, spacious room and clean

Stayed in September 2024

The location on the Peterborough one way system meant that it was difficult to access the car park - when I went in to reception - having paid for parking elsewhere I was given very clear instructions which enabled me to get to the car park in the end. This information would have been more useful if given when the booking was made.

The room was generally good standard but like other hotels the TV didn't work because the batteries in the remote needed replacing.

Stayed in September 2024

The twin beds needed to be wheeled around a little as the only plug was hidden directly behind one of our beds. Not difficult to do at all as it all moved easily, but something to bear in mind if you're looking for one by the bed and can't see one!

We really enjoyed the size of the room and the location of the hotel, which was perfectly situated between the train station and the central cathedral. The entrance was very fancy and well tended to. Will be returning as the price was very good for a lovely room.

Stayed in September 2024