Melville Street, Sandown, PO36 9DJ, United Kingdom
#14 of 20 hotels in Sandown
Guests' ChoiceBased on 2526 hotel reviews
6.8Cleanliness
7.2
Comfort
7.3
Location
8.2
Facilities
6.8
Staff
8.0
Value for money
7.4
Free WiFi
6.0
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End of dialog contentReviewed: 11 June 2024
Rodney
United Kingdomall o/k
Stayed in May 2024
Reviewed: 10 June 2024
Catherine
United Kingdomexpensive to stay for dinner + you have to book before 5pm, otherwise walk 10mins into town for dinner. odd attutude from the staff, very casual and low energy. also found pieces of broken glass in my breakfast dishes 🤷 not sure if thats a dishwasher problem or what.
close to the town if you dont mind a quick walk, good value for the price. Large rooms with a lift to the 1st floor which was good for luggage.
Stayed in June 2024
Reviewed: 8 June 2024
Adam
United KingdomTired
Character
Stayed in June 2024
Reviewed: 7 June 2024
Giri
United KingdomIt was big and confuse but awesome
It was antique and ghosted house I like it
Stayed in June 2024
Reviewed: 5 June 2024
John
United KingdomVery rough, uphill approach to hotel from public road. Those with heavy cases need a smooth path. Very stiff front door, made worse by being at the top of a set of steps.
Large comfortable room. Hot water was hot!
Stayed in May 2024
Reviewed: 3 June 2024
Rick
United KingdomBreakfast was very chaotic. We may have attended at the peak time, but stuff were struggling to prepare tables and replenish hot food. Being a big and busy hotel, I think a booking systems for breakfast times is required.
Location, staff, parking, comfortable beds, lovely grounds with plenty of places to sit.
Stayed in May 2024
Reviewed: 2 June 2024
Nicola
United KingdomWe went out for dinner and would have liked a drink in bar when we got back but it was closed! This was quite early
Hotel was on. Staff good
Stayed in June 2024
Reviewed: 2 June 2024
J
United KingdomNo complaints
Very friendly staff, nothing too much trouble . Overall experience very good.
Stayed in May 2024
Reviewed: 2 June 2024
Hannah
United KingdomIt all seemed quite disorganised - when we arrived to check in (during check-in hours) we were told our room wasn’t ready and they didn’t know how long it would be. Then they changed their minds and said it WAS ready. There was no toilet roll in our room so we had to trek back to reception, collect some and then walk through the hotel holding rolls of toilet paper. Lots of the facilities weren’t available: the dining room wasn’t running so no dinner or food available at the property. Snooker room was “under maintenance” so couldn’t be used. Staff were apologetic and very friendly but it was a bit disappointing that lots of the advertised facilities were unusable. At breakfast, vegetarian sausages had to be requested and cooked specially so there was a wait for that.
Clean and comfortable rooms, really nice breakfast, lovely grounds and handy location.
Stayed in June 2024
Reviewed: 1 June 2024
Ratcliffe
United KingdomNothing.
Good location.
Stayed in May 2024
Reviewed: 31 May 2024
Patel
United KingdomRoom was not clean properly .
We like the location of hotel..
Stayed in May 2024
Reviewed: 29 May 2024
Bunce
United KingdomWhat did I not like was paying extra for my dog
It is a really good stay and I think that the price of staying should include breakfast and my dog
Stayed in April 2024
Reviewed: 29 May 2024
Sheri
United KingdomNothing, our stay was fine.
Very convenient location and parking. Room was a good size with a comfortable bed and a bath.
Stayed in May 2024
Reviewed: 28 May 2024
Sarah
United KingdomUncomfortable bed - very hard mattress
Location convenient
Stayed in May 2024
Reviewed: 28 May 2024
Andrew
United KingdomNo one behind the bar, you had to search for someone every time you wanted a drink.
Great location, good value
Stayed in May 2024
Reviewed: 28 May 2024
Dan
United KingdomUnfortunately the hotel is let down by the unkept grounds, run down and tired looking interior. The food in the evening was just bad, only ate once and it gave my wife mild food poisoning. The way they run the evening meals is not good, having you book in for it and only having an hour slot, being told the "chefs need the order as they're going home soon" is not great.
I really liked how friendly and approachable the staff were, the location was brilliant for exploring the island.
Stayed in May 2024
Reviewed: 28 May 2024
Alan
United KingdomA bit of dust around the headboard and a few cobwebs here and there, the window was condensated between the glass so view wasn't great and the birds in the ceiling tiles at the end of the hall was a bit distracting in the morning.
Bed was comfy, breakfast was nice with a ok selection of food and we'll cooked, staff were great and close to the beach.
Stayed in May 2024
Reviewed: 28 May 2024
Paul
United KingdomMattress very firm
Location
Stayed in May 2024
Reviewed: 27 May 2024
Reshmee
United KingdomStaff couldn't provide cutleries. Staff couldn't accommodate late check out even though I was ready to pay extra. Abrupt and didn't offer any other option like a day pass or to book another room.
Peaceful and fairly clean
Stayed in May 2024
Reviewed: 26 May 2024
Trevor
United KingdomI wish the pool was still there!!
Clean, tidy and staff were fantastic.
Stayed in April 2024
Reviewed: 26 May 2024
Heidi
United KingdomThe breakfast staff were unhelpful, didnt seat us at a table when sign clearly states to stand to be seated, Rhiannon just watched us stood there whilst she chatted, had to be told by a fellow guest that we just sit down, as we were sitting down Rhiannon looked at her phone and said we might get something cooked insinuating it came from the kitchen and not self serve. Then we sat there like idiots waiting to be served whilst no one told us that it was self serve. Again it was another guest who told us this. Otherwise, we would have been sat there. Breakfast disappointing! The next morning we arrived at breakfast and the staff seemed better than the previous day but an older lady dressed all in black who worked here kept picking at the food, shoving it in her mouth and eating it in clear view of the guests.
Great location, lovely hotel, clean room, quiet and peaceful. Slept well, lift access if needed.
Stayed in May 2024
Reviewed: 25 May 2024
Susan
United KingdomBecause it was an old building the paintwork in the dining room looked tired. The garden and hotel building appearance needed the attention of a good gardener and handyman.
Breakfast was more than enough. The view outside of the dining room seemed a bit uncared for unless it was meant to be "No mow May".
Stayed in May 2024
Reviewed: 24 May 2024
Kathryn
United KingdomThe bathroom had a big square crack in the ceiling. Could do with a big of TLC
The breakfast was good value The beds were clean and comfortable
Stayed in May 2024
Reviewed: 24 May 2024
Naomi
United KingdomThe car-park is the only negative about this location - it is simply not adequate for the number of guests the hotel could potentially accommodate at any one time.
Buffet style breakfast/great location/various indoor & outdoor seating areas with great opportunity to sight red squirrels.
Stayed in May 2024
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