Rooms are small but that’s often London. Staff were amazing overall except for one staff member who begrudgingly helped me with my 3 heavy bags after 22 hours of travel and then just left me in the lift to manage by myself. Very disappointing!

Great location, freshly renovated, gluten and dairy free options on breakfast menu

Stayed in May 2024

Small room

Location

Stayed in May 2024

Small room.

Very comfortable bed!

Stayed in May 2024

The shower cubicle was not shutting properly so was leaking out something that can easily be fixed

Location was great, the hotel was very clean, breakfast was good and the staff were friendly and easily approachable. The Regina I think that’s her name was very friendly and welcoming. Great information tips.

Stayed in May 2024

Pricey breakfast, they charge £5.00 extra if you don't book in advance.

Good location, quiet road, good atmosphere in hotel.

Stayed in May 2024

Twin room extremely small with insufficient space

Good location very good breakfast

Stayed in May 2024

Very friendly helpful staff. Room quite small but nicely decorated and everything you needed. Good shower. Comfy bed.

Stayed in April 2024

I hope the other rooms in the property are better but long story short, avoid LG (lower ground floor) rooms at any cost: - this is probably not uncommon for London, but the room was tiny for the money I paid. If you are claustrophobic, you better consider paying more and staying at a Hilton. - a blind on my window was malfunctioning and I could not raise it to let whatever a pittance of daylight I can get in a lower ground room. - the pipes were making a lot of noise - for example I woke up every time a guest upstairs flushed the toilet or washed their hands. Not sure if it is specific just to the room I was staying at but I could hear these noises all night long as the pipes are somewhere in the wall behind the bed's headboard. - staying at a room below the ground level is just generally dreadful - it would be fair to offer them at a lower price, but well it's London and customers are ready to compromise, unfortunately.

There are several things that are worth commendation: + breakfast was a great value for money. Breakfast team members were nice, pleasant and attentive. + location is wonderful, just 4 minutes walking from Earl's Court and 9 minutes walking from Brompton West overground station which makes it perfect for anyone attending an event at London Olympia. + staff at check-in were nice and helpful too. When I said I was unhappy with the room I got (I was checking in at 18:00 and they seemed to be fully booked), they demonstrated willingness to mitigate for it in different ways. + water pressure was pleasantly high, bathroom facilities new and clean and Rituals products (shampoo, handwash) were a nice bonus.

Stayed in May 2024

No AC for cold air, we were melting in that room. The elevator is ridiculously small, if you can, take the stairs. Although it was recently renovated, the bathrooms were tiny and things were falling apart in the shower and the toilet roll holder as well...

Great location, nice staff, comfy big beds

Stayed in April 2024

Hand basin was small & inconvenient.

Location is good & convenient. Breakfast was really good.

Stayed in April 2024

Honestly, the size of the shower. We had a corner stall with a waterfall showerhead that was set up too far out - we had to tilt the head inwards so that our back/face wasn't millimeters from the shower doors. We then had to make sure the shower head was set back in place so that we could open the shower doors... It was better made into a wet room. I'd recommend those on the taller and/or heavier side to check shower dimensions before booking (if possible). Another thing to note is that the lift is also quite small. One of us and our one suitcase was all that could fit, which didn't bother us but is still something to mention.

The location was fantastic with a reasonable price - it was a two-minute walk from Earl's Court tube station. The bed was very comfortable, the room nice and cool, and the view peaceful from our window (we were on the 4th floor). Having 24/7 staff also gave us reassurance. Even with the one issue we had, we would come back for another stay.

Stayed in May 2024

The shower is slightly small

Excellent location, 2 minutes from the local station. Very clean and lovely decor

Stayed in May 2024

The room was in the lower ground and the window faced the trash area, with many litter bags piling against our wall (see picture). This is the reason I do not give 10 points

Conveniently located close to Earls Court subway. Extremely quiet street. Rooms are small but very clean and well arranged. Everything looks new, possibly because a complete recent renovation.

Stayed in May 2024

Convenient to all attractions, friendly staff

Stayed in April 2024

Very good value. Comfortable room in a recently remodeled hotel. Staff were excellent and so helpful when I left my wallet behind. This was my second visit and would always check availability here when I need to stay in London

Stayed in May 2024

Nothing ideal for a one night stay in London

Location,very clean,staff very friendly and accommodating

Stayed in May 2024

Rooms very small

Location and spotlessly clean

Stayed in May 2024

Nothing, just the room was a little bit small.

The location was great , next to a metro station and also surrounded by alot of cafes and restaurants and also a supermarket is near by.

Stayed in May 2024

Room far too small to be comfortable

Everything excellent except room size.

Stayed in May 2024

Nothing.

Staff lovely, hotel spotless and so convenient just a few minutes walk to the underground. Very quiet street.

Stayed in May 2024

Although we booked an Executive Double Room, we were assigned a room in the basement, which sems to have a slight odor probably due to ventilation issues. And, reception staff help us change to another room of same type with nice balcony starting from the second day. I really expect no basement room considering how much I paid for executive double room. The bathroom sink is designed as a narrow square, making it difficult to wash one's face, causing water to splash out extensively. Washing one's hair is practically impossible. This design looks cool, but is lack of practicality. The room, the lift, the corridor are all small. This is all probably indicative of any London hotel at this price point, but I had expected a little better.

The room was clean and had everything I needed in it. The location is perfect. And it is in a very safe neighbourhood.

Stayed in May 2024

Everything was quite claustrophobic - the passageways were thin, the lift was tiny and I struggled to even fit in it with my bags and suitcase. The room was also pretty small considering how much I paid (the pictures on here are a little deceptive actually), and despite being automatically "upgraded" on check in to a "better" room, the room actually just had another bed in it, which really only meant there was less room to move around. The air con didn't work at first too, however this was resolved by reception staff. This is all probably indicative of any London hotel at this price point, but I had expected a little better.

The staff were wonderful - friendly and helpful and there was always somebody around if I had any questions. The room was clean and had everything I needed in it, including an iron and ironing board. It was also quiet - there is a tube station right around the corner but you wouldn't have known it. The reception and restaurant area had a nice vibe too, and the breakfast was great and highly recommended - cooked to order with plenty of choice. Make sure to buy it the day before to save a few quid Vs the on-the-day pricing.

Stayed in April 2024

Rooms tiny

Stunning building and location

Stayed in May 2024

No window.

Really stylish decor. Nice rooms, although we were in the basement and it didn’t have a window.

Stayed in May 2024