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  5. Reviews of The Black Swan Hotel

Reviews of The Black Swan Hotel

25-26 Queens Street, Scarborough, YO11 1HA, United Kingdom

#14 of 35 hotels in Scarborough

Guests' Choice

Review Score

Based on 778 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    7.5

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Showing 151 - 175

  • Reviewed: July 4, 2022

    9.0
    Great venue, great location and lovely staff.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was a little hard, food would have been a welcome bonus but understand they don't have a kitchen.

    Very friendly and nice staff. Would definitely go back to visit.

    Stayed in July 2022

  • Reviewed: July 3, 2022

    8.0
    would stay again
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    a little bit noisy from the pub but nothing too bad I was able to sleep. could have done with a hairdryer in the room. toilet flush a little loud

    room was very clean and tidy. staff were helpful

    Stayed in July 2022

  • Reviewed: July 2, 2022

    9.0
    Excellent
    • Leisure trip
    • Group
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    It would have been useful to have a toaster and basic crockery so we could make our own breakfast

    Very comfy beds, clean and smart rooms, modern and well thought out. Fridge and kettle useful.

    Stayed in July 2022

  • Reviewed: July 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Bed uncomfortable

    Stayed in July 2022

  • Reviewed: July 1, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    Michelle was a great host , perfect location for one night . Comfortable bed and the room was very clean

    Stayed in June 2022

  • Reviewed: June 27, 2022

    9.0
    accommodation was spot on, Would certainly book again
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    staff welcoming & friendly, ideal location for our stay

    Stayed in June 2022

  • Reviewed: June 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    A little noisy but did not affect our sleep.

    Room was clean and tidy. Had fridge. Bathroom. Fan. Ironing equipment. Very comfortable beds.

    Stayed in June 2022

  • Reviewed: June 24, 2022

    8.0
    Great stay at the black swan.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    We had a young group upstairs after a few quite nights, it was a bit bangy and loud. And the fridge wasnt great in the room but it was only a can fridge.

    Bed was really comfy. Room was great size, prices in the pub were great. Michelle was a lovely lady and always asked if you needed anything. Would really recommend this hotel. We had the queen room.

    Stayed in June 2022

  • Reviewed: June 23, 2022

    8.0
    A friendly welcome and a comfortable room
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The room was well furnished, the bed was very comfy and there was a good range of hot drinks available

    Stayed in June 2022

  • Reviewed: June 20, 2022

    9.0
    0ne night
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night

    no parking no foodone

    the rooms

    Stayed in June 2022

  • Reviewed: June 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The noise of people leaving the pub after 12 was really loud lots of people arguing but nothing wrong with the room etc

    Room was amazing exactly what we wanted and more

    Stayed in June 2022

  • Reviewed: June 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Great place lovely friendly people I was made to feel very welcome 😁

    Stayed in June 2022

  • Reviewed: June 18, 2022

    9.0
    Lovelt hosts! great price for what you get, a 2 min walk to sea front and room was exceptionally clean and had all essen
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    a small stain on one pillow case but could easily have been missed by staff.

    Hosts were lovely, room was so clean and cosy, perfect for a couple. All the right facilities were there, a fan, tea/coffee, irons and a mini fridge.

    Stayed in June 2022

  • Reviewed: June 17, 2022

    8.0
    Our family rooms far exceeded my expectations. All-in-all, excellent value for money.
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 3 nights

    The floor boards of our family rooms were quite creaky, otherwise everything was fine - plenty of towels, excellent en-suite facilities, quiet (two floors above the public bar area).

    Breakfast was not provided but that was fine as the perfect location meant we were a short distance from several eating places on the sea front.

    Stayed in June 2022

  • Reviewed: June 16, 2022

    7.1
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Room 6 was up several flights of small narrow stairs which is difficult to get luggage to and hard to negotiate unless you are young and sprightly. . The room is very small with very little space to walk around the bed once your luggage is in there.. In the evening the beer garden was full of very loud local foreign nationals who were very noisy and raucously shouted and yelled at each other relentlessly, in a language unknown to me,until well after 11pm, making it impossible to get to sleep. The parking is about 5 mins walk away and costs £9 a night, although if lucky you can get street parking between 6pm-9am free. No breakfast is available- it’s room only which is fine as long as you are aware of this and tea and coffee are available in the room.

    Very clean with comfortable bed and staff super friendly

    Stayed in June 2022

  • Reviewed: June 5, 2022

    9.0
    fab time
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    been woken up by a bunch of guests shouting etc that lasted for about a hour , and the floor boards above was very creeky

    central to everything,Michelle was lovely

    Stayed in June 2022

  • Reviewed: June 3, 2022

    9.0
    need a short break to get away from it all it did the trick.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights

    friendly and helpful staff situated in a good location near shops and beach clean room comfortable bed.

    Stayed in June 2022

  • Reviewed: May 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing not to like.

    The room was nice, comfortable bed and had everything we needed. Staff were polite and friendly, we had drinks in the pub after a gig and they even stayed open longer for us.

    Stayed in May 2022

  • Reviewed: May 28, 2022

    9.0
    very friendly, welcoming & comfy.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    didn’t have double glazing window so you could hear everything going on outside especially at 3/4am when people are drunk. Also cold water was not working for me & only had hot water but wasn’t too fussed. However the room i stayed in.. whenever the people upstairs used the toilet you could hear the toilet water come down as the pipes are right next to the bed, not a huge issue however not ideal when trying to get to sleep as was quite loud but other than that, amazing stay.

    was very centre of scarborough so most things were 5-15 minute walk away. Staff are super friendly & bed was very comfy too & had a very home feel to the bedroom. Also it is a pub which is nice add to it aswell! Such a nice stay & 10 minute walk from beach/castle :)

    Stayed in May 2022

  • Reviewed: May 24, 2022

    8.0
    would visit again
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    room above the bar was very noisy other rooms I’m sure would be fine

    exceptionally clean and welcoming

    Stayed in May 2022

  • Reviewed: May 24, 2022

    9.0
    Lovely stay, facilities were spot on.
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were lovely … spotless and nicely decorated… booking in a checking out was so easy and the barman was super friendly and couldn’t do enough for us … definitely recommend and would use again

    Stayed in May 2022

  • Reviewed: May 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Group
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    heating and hot water did not work

    very clean and local

    Stayed in May 2022

  • Reviewed: May 14, 2022

    7.0
    Good
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Town bit quiet

    Clean newly decorated

    Stayed in May 2022

  • Reviewed: May 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    No dressing table to get ready or if you were using the kitchen nowhere to sit and eat.

    Would definitely stop again.

    Stayed in April 2022

  • Reviewed: May 3, 2022

    9.0
    Lovely accommodation
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't anything not to like

    The rooms were very clean, staff very friendly and welcoming. Brilliant that there's sky in the rooms. Definitely would go again.

    Stayed in May 2022

Showing 151 - 175

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