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  5. Reviews of The Black Swan Hotel

Reviews of The Black Swan Hotel

25-26 Queens Street, Scarborough, YO11 1HA, United Kingdom

#12 of 33 hotels in Scarborough

Guests' Choice

Review Score

Based on 763 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    7.5

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Showing 76 - 100

  • Reviewed: July 2, 2023

    8.0
    Satisfactory
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night

    The entrance to the accommodation is through the pub and the pub was quite busy in the evening. The staff at the reception were giving priority to the pub customers more than the guests arriving to check -in at their hotel. We had travelled from far and had to wait for our check-in process to finish just because the person at the pub was busy serving drinks to pub customers.

    Fans were provided in the rooms which was very nice.

    Stayed in May 2023

  • Reviewed: June 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Room very comfortable. Staff very friendly.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    9.0
    Perfect for what was wanted.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    Vehicle noise a slight issue and woken by the bin men immediately outside the room in the morning !.

    Location excellent for attending the Open Air Theatre, Staff friendly and welcoming

    Stayed in June 2023

  • Reviewed: June 26, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Basic room ,small.Some damage to bathroom fitments poorly repaired. A tad noisy as pub busy til midnight..lack of consideration from other residents re opening/closing doors.

    Location was perfect for my trip to Rag n Bone man concert. Friendly staff ,giving local knowledge .Long stay car park a 2 minute walk away

    Stayed in June 2023

  • Reviewed: June 23, 2023

    9.0
    One night stay for Blondie gig
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs pretty steep, especially second set which could be an issue for some.

    Very friendly welcome. Comfortable bed. Very central location but still quiet in back second floor room

    Stayed in June 2023

  • Reviewed: June 21, 2023

    9.0
    lovey friendly and just where we needed to be 👍
    • Leisure trip
    • Travelers with friends
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    nice friendly atmosphere

    Stayed in June 2023

  • Reviewed: June 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean and comfortable

    Stayed in June 2023

  • Reviewed: June 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy to find and staff excellent

    Stayed in June 2023

  • Reviewed: May 25, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was small and noisy and not in the best condition

    The room was available at a very good price

    Stayed in April 2023

  • Reviewed: May 14, 2023

    7.0
    Ideal location, clean room, friendly staff
    • Leisure trip
    • Group
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    We were above the pub but you couldn't really hear the speakers too much. The issue was the street noise which was very audible, although if a couple hadn't been having an argument in the street at 2am, we wouldn't have had any issues at all. There was some very obvious damp damage above the bay window but it didn't impact our stay. There was no mould or anything like that, just a large water stain.

    The staff were very welcoming and friendly, explained everything to us really well and made sure we fully understood the keys etc. The room was clean and had everything we needed, didn't have to ask for anything. Good central location. I might have marked down facilities as there wasn't any breakfast offered - but that was absolutely fine for our stay, thought I imagine some people may want that option. However there was ironing boards, hairdryer, a fridge, coffee and tea facilities. Was able to pay on arrival which was great.

    Stayed in May 2023

  • Reviewed: May 10, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    the sound of the seagulls!

    location. clean.

    Stayed in May 2023

  • Reviewed: May 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    Sadly Scarborough is rather run down. .bars and restaurants overpriced.

    Basic, clean and comfortable accommodation. Friendly hostess and locals.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    8.0
    overall very pleasant would stay again when in scarborough
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    no heating

    friendly staff, nice clean room and bed was very comfortable, location was great a walk away from everything

    Stayed in May 2023

  • Reviewed: May 1, 2023

    9.0
    Definately stay again
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were really friendly, very good facilities and internet access. Room was lovely, nice and warm. Good access to the property for wanting to stay out late.

    Stayed in April 2023

  • Reviewed: April 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The high stairs for my kids.

    Very comfortable room, lovely staff

    Stayed in April 2023

  • Reviewed: April 28, 2023

    9.0
    great location, friendly and clean.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    perfect location for town and easy access by foot to both bays, lovely landlady very friendly atmosphere and a very clean room.

    Stayed in April 2023

  • Reviewed: April 24, 2023

    9.0
    great location friendly staff clean commutable
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    nothing really

    love the location and friendly staff its clean the beds are comfy I have stayed there six times so that should tell you something.I will stay there again when the need arises.

    Stayed in April 2023

  • Reviewed: April 22, 2023

    7.0
    work short stay
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    was above a pub and noisy till late, very unprofessional checking in at the bar and having to people playing pool to get to your room, was ok for me as working and got there late and left early but wouldn’t recommend for families.

    good location, Cheap

    Stayed in April 2023

  • Reviewed: April 8, 2023

    8.0
    will defiantly return… it’s a little gem away from all the hustle and bustle but close enough to everything you need
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    never do reviews but this I thought was worth mentioning the landlady who runs this pub single handed is the most loveliest woman ☺️ she asked if the music was to loud for my children,if they were comfortable,did the Wi-Fi work ok for them couldn’t have done enough

    Stayed in April 2023

  • Reviewed: April 5, 2023

    9.0
    Perfect base to enjoy a weekend in Scarborough
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Location and apartment had 2 levels, 2 bathrooms and a kitchen. Comfortable bed, friendly staff

    Stayed in April 2023

  • Reviewed: April 2, 2023

    8.0
    Good location
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could of been offered

    No breakfast at hotel

    Stayed in March 2023

  • Reviewed: March 29, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in March 2023

  • Reviewed: February 13, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    A bit noisy with the karaoke and the other guests on a Saturday night, but I guess it is a pub after all. All noise stopped around 11pm though when the pub shut and the other guests had gone to bed.

    Excellent location, a comfortable and nice room, and friendly and helpful staff. I had surfboards with me and Michelle kindly offered to store them in a room in the pub.

    Stayed in February 2023

  • Reviewed: January 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited drawer space

    Excellent location, very clean and fresh,

    Stayed in December 2022

  • Reviewed: December 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Loved the room .heating was on for us The staff made us feel welcome also the locals in the pub area .

    Stayed in December 2022

Showing 76 - 100

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