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  5. Reviews of The Black Swan Hotel

Reviews of The Black Swan Hotel

7 Horsemarket, Kelso, Roxburghshire,, Kelso, TD5 7HE, United Kingdom

#34 of 40 hotels in Kelso

Guests' Choice

Review score

Based on 300 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 16 June 2024

    8.0
    Good pub hotel stay.
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    It was a little noisy but to be expected as also a pub. The breakfast room has no windows and the decor there had seen better days.

    Spacious, clean room, helpful staff. Great location in town centre.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    7.0
    Convenient and authentic
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Music too loud

    Staff

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Thoroughly enjoyed our stay and would recommend because of its central location and good value.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    None

    Breakfast was excellent with very good service.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Family Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, easy parking, clean and tidy. Free bottled water, tea coffee, buscuits and toiletries in room. Great matching bed linen and two towels each per person upon arrival. Faultless.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Great location for what was needed, good value for money.
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Too noisy to leave window open and quite a warm night so got a bit stuffy. Couldn’t turn off radiator in the bathroom.

    Very central location, easy parking. Spacious clean room with plenty of towels and tea and coffee.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    9.0
    Lovely city of Kelso gave the best impression from centre of the town.
    • Leisure trip
    • Group
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    This was a one night stay that provided necessary down time, good bar, friendly staff, all facilities very nice and clean. Would go next time without hesitation

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Was very good. Breakfast was lovely
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location excellent rooms were a lot nicer than the photos on booking.com

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Initially put off by outside appearance and the noisy bar in the front. But the room was pleasant and had a bath which we prefer although the shower over the bath was also good. Plenty of power points but had to move the kettle to bedside table in order to reach power point. Could be a safety hazard. Certainly needs some redecoration and modernisation but perfectly comfortable for a one night stay. Near to several restaurants.

    The host was exceptional friendly and obliging. We accidentally left my husband's walking stick behind and when I contacted them about it he immediately said he would put it in the post next day. The room was clean and comfortable. Well equipped with what we needed.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Rooms could do with a makeover

    The convenience to the local bars and town centre

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    1 window could not be shut properly, so would advise to get this fixed. Only other thing could hear everything from rooms next door & they didn't respect that other people were staying there. Not sure of anyway to putting a bit of sound proofing in.

    Perfect central location for city centre. Room was bright & clean.

    Stayed in May 2024

  • Reviewed: 24 April 2024

    8.0
    Great value for money with great staff
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The cooked breakfast was disappointing with some elements overcooked. The potato scone was burnt and shouldn't have been served. Cereals, fruit juice and toast was available. Good value for money.

    The room was spacious, clean and warm. The bar was full of character.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Lovely Kelso.
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Location perfect. Breakfast was delicious. Staff very friendly. Facilities as required. Would recommend to anyone.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Lovely stay. Nice room. Welcoming hosts. Highly recommend.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Nice people
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The extractor fan in the toilet was quite loud and took a time to cease even after switch turned off.

    Breakfast was nice...room noisy with traffic to be expected of course.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    A lovely stay
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 2 nights

    The bed and the fact that the window didn't close properly once opened

    The room was fantastic as it was quite a large room(a family room). It was very clean, and it had tea making facilities with lovely biscuits. However, the double bed was uncomfortable and the window didn't close properly once opened, so although we were at the top of the building, we could hear the cars going by on the cobbled street. The breakfast was lovely

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    No complaints room was clean and bed was great
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Noise from traffic

    Comfy bed

    Stayed in February 2024

  • Reviewed: 16 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Clean a very good breakfast

    Stayed in January 2024

  • Reviewed: 15 January 2024

    9.0
    Great colleagues and fantastic bar
    • Leisure trip
    • Couple
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in January 2024

  • Reviewed: 15 January 2024

    9.0
    Our stay was great as usual.staff are very nice always .room was spotless and warm.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The people are very friendly

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Great location, value for money!
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I couldn't get to a plug socket near a mirror to do my hair. And the windows seemed to be locked on the vent so I couldn't close them properly, which made it a bit noisy at night/morning because of the town centre location. Personally I didn't really mind, as the main point of my stay was this central location.

    Very comfortable, nicely decorated, loved the Little touches in the room, it had everything I needed plus complimentary stuff 🙂

    Stayed in December 2023

  • Reviewed: 3 January 2024

    7.0
    Certainly not the ritz but room was clean and that’s the main thing for me.
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Noise from the bar downstairs was really loud but we did expect it as racing was on and town was really busy

    Great location and value for money

    Stayed in December 2023

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The bathroom could do with updating. The shower took a long time to warm up.

    The room was clean, and the beds were comfortable.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    9.0
    Black swan, great location and great value.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice clean room, nice and warm, friendly landlord.

    Stayed in December 2023

  • Reviewed: 25 November 2023

    9.0
    We enjoyed our short stay and will probably stay again
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    We unfortunately didnt get breakfast there as the chef was away which was a bit disappointing

    The room at the black swan was spotless comfy and warm.there was plenty of tea and coffee.the bathroom was small but adequate. The staff were helpful and friendly. The bar was a nice place to spend time in

    Stayed in November 2023

Showing 1 – 25

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