Forgegate, Town Centre, Telford, TF3 4NA, United Kingdom
#8 of 14 hotels in Telford
Guests' ChoiceBased on 3845 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.7
Facilities
8.1
Staff
8.7
Value for money
8.0
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Patricia
United KingdomI had trouble persuading the first receptionist I spoke to on check-in that I’d emailed the hotel beforehand to ask if it was cheaper to add breakfast before arrival & had been assured that the price would be the same. After this, her manner became a bit curt & patronising. There weren’t enough staff in the breakfast room so I was one of 3 customers waiting around to ask a question & this wasted a lot of time. I’m gluten free & this was the first time I’ve come across hash browns that are not naturally gluten free. Even the Premier Inn & Macdonald’s regular hash browns are naturally gluten free so they must use cornflour or similar to bind. Perhaps consider changing your recipe.
The location, the spacious room & modern shower room. The majority of the staff were very friendly & helpful. A fairly varied breakfast. I got a great deal on Booking.com that was cheaper than the hotel’s own website at the time.
Stayed in May 2024
Reviewed: May 14, 2024
Arwelpandy
United KingdomNothing
Great central location
Stayed in May 2024
Reviewed: May 13, 2024
Tim
NetherlandsThe pool and sauna was nice. Just a bit small for the size of the hotel
Stayed in May 2024
Reviewed: May 10, 2024
Zoe
United KingdomPoor finish in the rooms!
Great location!
Stayed in May 2024
Reviewed: May 9, 2024
Keith
United KingdomSwimming pool was used for “children swimming lessons” through the day, up til 7pm !!!
Location
Stayed in May 2024
Reviewed: May 6, 2024
Hongguo
United KingdomNice housekeeping
Stayed in May 2024
Reviewed: May 6, 2024
Rajwinder
United KingdomModernise bathroom
Facilities
Stayed in February 2024
Reviewed: May 2, 2024
Kevin
United KingdomNot being able to use steam room or sauna as swimming lessons, we wasn't told this when booking it
Friendly staff so helpful
Stayed in April 2024
Reviewed: May 1, 2024
Alice
United KingdomThere was an additional £10 parking fee that I wasn't aware of
Staff were lovely and friendly
Stayed in April 2024
Reviewed: April 30, 2024
_dannyt
AustraliaThe hotel was comfortable
Stayed in April 2024
Reviewed: April 30, 2024
Sharon
United KingdomThe ladies changing rooms were very messy and generally grubby but it was very end of day. The hotel was very busy and seemed to be more to do with the volume of users last thing. The hot tub/ jacuzzi chemicals were too strong burning nostrils and mouth breathing became hard just sitting on it for a short while we got out as had others before us so they possibly found it to be the same.
Enjoyed the use of the swimming pool which was a perfect temperature. The sports areas were clean and tidy except the ladies changing rooms. The breakfast was lovely lots of choice. Staff friendly and really helpful. Lots of onsite parking cost £10 worth it hassle free parking.
Stayed in April 2024
Reviewed: April 30, 2024
Cheryl
United KingdomThe decor was bland especially in the public areas
It was easily found
Stayed in April 2024
Reviewed: April 29, 2024
Nigel
United KingdomCocktails weren't being served on the Saturday night Breakfast: juices could be colder, pancakes would be good. Warm croissants and pain au chocolat would be tasty. An alternative to butter, eg. flora type spread. We found the room cold, especially at night even when we had tried to raise the temperature.
Clean, bright interior. Nice toiletries provided
Stayed in April 2024
Reviewed: April 29, 2024
Carol
SwitzerlandSome traffic noise, but double glazing keeps the noise to a background hum
Well located, a pleasant 10 minute walk to the shopping centre Spacious, well equipped room Comfortable large double bed, good lighting, quality shampoo, hand wash and shower gel Good choice of hot and cold breakfast options and a hotel toaster that toasts perfectly! Friendly staff Free access to a small but well equipped gym and pool
Stayed in April 2024
Reviewed: April 28, 2024
Stephen
United KingdomEverything was as should be.
Stayed in April 2024
Reviewed: April 26, 2024
Adrian
United KingdomNothing appart from my own stupid misunderstanding about complimentry drinks
Location was perfect & the bed was amazingly comfortable. Lovely Staff .
Stayed in April 2024
Reviewed: April 26, 2024
Ling
United KingdomStaff wasn't very friendly
Cleanliness of the room
Stayed in April 2024
Reviewed: April 26, 2024
Natalia
Ireland• Tea cups weren’t clean • No chrome cast on tv
• Good location • Nice staff • Comfortable bed
Stayed in April 2024
Reviewed: April 23, 2024
Callum
United KingdomThe place is super dated, needed a good vacuum and spruce up. The floors were a mess!! Sink in my room didn’t drain and shower drenched the floor. Most of the urinal toilets in the reception bar area were blocked and full.
Location, facilities, staff were great!
Stayed in April 2024
Reviewed: April 23, 2024
Grace
United KingdomNeed new/better pillows Showers need some work because when you turn them on all the water comes out onto the floor of the bathroom.
Clean and friendly staff. Room was a good size.
Stayed in April 2024
Reviewed: April 22, 2024
Claire
United KingdomThe shower in our room was too fierce and my friend ended up soaking the bathroom floor because either the tray was too shallow, or the screen wasn’t long enough to cover it. The breakfast was excellent in terms of choice, but my egg was cold and a bit rubbery. No decaf coffee at all in the public areas, at least not that we could find. We were at a function there and they couldn’t even provide a cup of decaf coffee for my friend during that. Minor details I know, but important at the time, to us. We ended up using some of the complimentary towels to sort out the bathroom floor.
Beautiful room, comfortable beds, all clean, easy to find location, excellent facilities.
Stayed in April 2024
Reviewed: April 22, 2024
Chrissie
United KingdomThere's nowhere to hang the towels you're using in the bathroom. You have the rail where the clean towels are( above the loo), but no hook anywhere else to pop your current towel. Or hang a bath robe or even your own clothing
Breakfast was great. The disconnect btwn adding breakfast at reception and it not being on the breakfast app was frustrating. Checked both days by staff, but suspect your systems won't "add" the breakfast if paid at check in. Maybe this needs fixing.
Stayed in April 2024
Reviewed: April 21, 2024
Carol
United KingdomI would have liked the cooked breakfast to be hotter. There was no teabags in the room.
The hotel location is great as its near The Telford International Centre.
Stayed in April 2024
Reviewed: April 21, 2024
Pete
United KingdomHotel location but room was cold
Stayed in March 2024
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