Roker Terrace, Sunderland, SR6 9ND, United Kingdom
#6 of 6 hotels in Sunderland
Guests' ChoiceBased on 2374 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
8.0
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
John
United KingdomThe window blinds
The room was lovely but the blind is inadequate because it was too small and let all the light through at 5am.
Stayed in June 2024
Reviewed: June 3, 2024
Clare
United KingdomRoom was noisy due to wedding disco.
Such friendly staff, really could not have done more for us.
Stayed in June 2024
Reviewed: June 1, 2024
Michelle
United KingdomCleaners stood having a chat right outside your door early in the morning for about 10 minutes when you clearly had a sign on the door saying just snoozing. I know they have a job to do but need to remember some guests are still in bed! Rooms are quite tight size wise too.
Loved the location of the hotel - right on the seafront (and we were lucky to have good weather) so easy for a stroll along the beach. Staff at front desk were friendly and staff in the bar were super quick to get you served. Very clean and well kept room (also appreciated being able to get things like iPlayer etc through the tv). Bathroom is huge!
Stayed in May 2024
Reviewed: June 1, 2024
Christina
United KingdomOnly thing was the £50 deposit charge and they charged us for prosecco on arrival but manager said it is a gesture from management. Wasn't expected to pay either of these. I booked it was £89 on a good deal this went up to £104 but it was nearly £200 for a room that was noisy from bar Would I stay again I'm not sure just because of deposit charge
I like the comfy bed and clean room
Stayed in June 2024
Reviewed: June 1, 2024
Paul
United KingdomThe location
Very welcoming and the staff were very friendly and helpful
Stayed in May 2024
Reviewed: May 30, 2024
Nicola
United KingdomNothing
Location on the sea front. Ample free parking. Large, comfortable rooms. Friendly staff.
Stayed in May 2024
Reviewed: May 30, 2024
Luke
United KingdomNothing
Room and bar were excellent
Stayed in May 2024
Reviewed: May 30, 2024
Urwin
United KingdomOnly reason we didn't give a 10 was because of the scaffolding which did restrict views
Everything staff were amazing, food lovely and room incredibly comfortable.
Stayed in May 2024
Reviewed: May 27, 2024
Carol
United KingdomHotel needs a bit of love and attention
Location and price
Stayed in May 2024
Reviewed: May 26, 2024
Patrick
United Kingdomweather
Breakfast, transport, location
Stayed in May 2024
Reviewed: May 26, 2024
Michael
United KingdomMattress on bed was lumpy and sagged on edge nearest the door, so badly it was below the bed frame. The handbasin taps had a warning of hot water, not helped by the taps being reversed with hot water coming out of the one marked cold.
Smart room with excellent view over the North Sea.
Stayed in May 2024
Reviewed: May 26, 2024
Kim
United KingdomQuite dusty on the phone and in other areas of the room
Super comfy bed and great views
Stayed in May 2024
Reviewed: May 24, 2024
Ross
United KingdomNice property friendly staff
Stayed in May 2024
Reviewed: May 23, 2024
Richard
United KingdomEntrance at rear of hotel open all day. Lot of ups and downs to room.
Location excellent Friendly staff
Stayed in May 2024
Reviewed: May 23, 2024
David
United KingdomPoor mattress in twin room
Location
Stayed in May 2024
Reviewed: May 22, 2024
Howard
United KingdomNoise overhead at week-end.
Location and breakfast.
Stayed in May 2024
Reviewed: May 15, 2024
Steven
United KingdomThe bed was old and uncomfortable
Nice View at the window
Stayed in May 2024
Reviewed: May 14, 2024
William
United KingdomThe lift was temperamental and eventually out of order.
Breakfast was very good. The view from our room was excellent.
Stayed in May 2024
Reviewed: May 10, 2024
Alison
United KingdomEverything was fine
Very relaxing
Stayed in May 2024
Reviewed: May 10, 2024
Paul6
United KingdomThe pre authorised £50 which the hotel has now agreed to refund
Excellent location, friendly service comfortable room.
Stayed in May 2024
Reviewed: May 7, 2024
Tan
United KingdomMattress was uncomfortable and bed was very low, also the settee at the bottom of the bed was low and uncomfortable
Nice sea view is you sat in the chair near the window,room was a good size clean and modern
Stayed in May 2024
Reviewed: May 6, 2024
Brian
United KingdomRidiculous amount of noise in my room (112 and those nearby) from the saturday night disco in the bar below.
Stopped here many times - staff always lovely, room clean and comfy (except see below), food good and location great.
Stayed in April 2024
Reviewed: May 2, 2024
James
United KingdomThe shower was terrible l. It was luke warm, even when turned up to hottest setting. The bathroom floor also got soaked making it very slippery. Also the noise from toilet and the taps was very loud.
Nice large room with lovely views of Roker pier. Room very comfortable and tastefully decorated.
Stayed in April 2024
Reviewed: April 26, 2024
Lindsay
United KingdomWaking up to a beautiful sea view ! Lovely hotel I was here for a wedding. Plenty of parking round the back. Staff kindly let me store my bags behind reception until I could check in after ceremony.
Stayed in March 2024
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