The housekeeper opened the door twice without knocking before check-out time. She was rude and asked me when we were leaving. Maybe she was in a rush to do her job, but it was two hours before check-out time and then again one hour before. She needs to learn how to be polite and not disrespect or disturb the guests.

Close to the subway, the hotel needs refurbishment, and the breakfast is not good enough. The floor is noisy, and the bathrooms need renovation. The king bed consists of two mattresses put together.

Stayed in May 2024

Poor wifi connection

Like the property location and interior design and has a good breakfast.

Stayed in May 2024

Bathroom, especially the shower, is very small.

Service, especially at breakfast. Breakfast was excellent as we're the staff .

Stayed in May 2024

Very small room under the roof, a bit stuffy, too small and tight in the shower.

Clean, quiet hotel, friendly staff.

Stayed in May 2024

As it was a suite... there was no door between the lounge and bedroom, would have be useful when one trying to rest and the other watching Tv in the lounge.

Good location - quiet street. Swiss Cottage is on the Jubilee Line and its just a few stops from central London. Good sized room Good cooked breakfast

Stayed in May 2024

The temperature in the room was quite cold and turning up the heater did not make a difference unfortunately.

We got upgraded to a larger room, which was very nice, we had a lot of space. We especially loved the extremely comfortable, large bed and the delicious breakfast. The location is superb with supermarkets, restaurants, the tube station just minutes away.

Stayed in April 2024

The room does not equipped with small fridge

The elegant interior look and its proximity to tube station

Stayed in May 2024

No air con! There were electric fans, but I didn't spot them until the day we were checking out.

Great location for me for visiting family.

Stayed in May 2024

Would be nice to have some more coffee choices rather than just black

Good breakfast choice, made to order

Stayed in May 2024

One staff member with scarf round her head at breakfast ignored me - didnt ask about breakfast or anything, but she had time to clean down tables! Fresh fruit seemed to dimish towards end of week - better have breakfast only at the start of the week!!

The room requested was provided. Attentive staff and breakfasts - hot breakfasts were better than previous stays.. Good location for my business requirements

Stayed in April 2024

It was a bit creaky but that is to be expected in a property of its age

The location was great. Less than 5 minute walk to underground station. Surprisingly quiet. Nice picturesque street

Stayed in May 2024

As this is an old hotel the soundproofing is very poor. Our first night there we could not sleep as we could hear the person above us walking around the room. This would have ruined our stay had it happened every night. The double beds are also quite small for a hotel nowadays.

This hotel is in a great location, the location is probably the best thing about this hotel and why we would consider staying again. Swiss Cottage underground station is a three minute walk from the front door. Quiet area of London. Charming old style decor - the room was very clean.

Stayed in April 2024

Shower was too small - water pressure wasn’t great and a couple of times water was lukewarm at best

Very comfortable bed with nice pillows and clean sheets- excellent location next to tube

Stayed in April 2024

Could do with better plugs near the bed. USB ports would have been useful.

Great location, room was great - had a family room which was actually 2 rooms 😊 Was very close to tube and next to Royal Central Drama school where my daughter had an audition.

Stayed in April 2024

Had to get out of bed to turn off the bed side light. The Hair dryer cord is not long enough to be able to use the dryer while looking in a mirror.

Efficient and pleasant Reception Staff. Comfortable bed and spotless linen. Good value breakfast served by helpful staff.

Stayed in April 2024

Perfect location for my work trip

Stayed in March 2024

Double beds can be tight for those used to Queens and Kings, but rooms are good sized (even the singles).

Quiet and convenient in a lovely treed area of London convenient to tourist cites via the Jubilee Line at the nearby Swiss Cottage Tube Station. Good sized rooms (especially for London) on residential streets with limited traffic. Hospitable staff with secure storage for left bags. Small lift useful for hauling bags between floors. Washington Pub has good food and drinks, while farmers' market at Swiss Cottage offers a range of treats.

Stayed in April 2024

This is not a complaint, but it would have been extra nice to have had a proper bar for a nightcap.

Everyone very helpful, cheerful and professional. Very convenient location for Swiss Cottage tube station and buses on the Finchley Road.

Stayed in April 2024

Bed was a little too firm. Water pressure wasn’t the best.

Clean and quiet. Our room looked like it had recently been redecorated. Close to family we were visiting.

Stayed in April 2024

Marshmallow bed.

Excellent poached eggs, friendly staff.

Stayed in April 2024

Tv out of date , could not get Netflix. Shower over bath. Reception staff rarely greeted us as we came and went.

Location, lounge area, our room was very nice.

Stayed in April 2024

Very close to station and clean room

Stayed in April 2024

The pillows like sleeping on the kerb

Staff were amazing, couldn’t do enough for you.

Stayed in April 2024

The lift was fun

It looked like faulty towers inside

Stayed in April 2024