Maritime Quarter, Swansea, SA1 3SS, United Kingdom
#5 of 21 hotels in Swansea
Guests' ChoiceBased on 832 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 23 March 2024
Abul
United KingdomTo pay extra money for car park
Should provide free car parking for customers because I paid decent amount of money
Stayed in March 2024
Reviewed: 22 March 2024
Leighton
United KingdomMore attention needed to monitor that breakfast items are replenished
Location and cleandleness
Stayed in March 2024
Reviewed: 21 March 2024
Gleb
United KingdomStaff mixed up my receipt with someone else's. So I had to return to hotel to collect mine, as I travelled for work.
Great location, perfect breakfast, clean and comfortable room, warm and nice. Will visit again definitely.
Stayed in March 2024
Reviewed: 21 March 2024
Helen
Hong KongThe Heating was noisy.
It’s Convenience and the views of the bay from this hotel are incredible. The staff are really friendly. Breakfast is great!
Stayed in March 2024
Reviewed: 18 March 2024
Glenda
United KingdomNo adverse comments
Room very comfortable with bath and shower and very comfy king sized bed. Excellent location nearSwansea Marina and Arena with car park adjoining. staff very welcoming and smiley. Breakfast freshly cooked as you wait and watch. a lovely overnight stay to attend a concert in the Arena. Beautiful view of Swansea Bay from room.
Stayed in March 2024
Reviewed: 18 March 2024
Catherine
United KingdomThere was a drip from the window onto the window ledge when we arrived, which we reported. There wasn't a full solution, but some towels were placed down to avoid the dripping noise and damage!
The public areas are clean and well maintained. The reception and breakfast staff were pleasant and helpful. Our room was comfortable and clean with a nice view over the marina. Breakfast was good, with a reasonable choice. The location is excellent for the beach and Swansea Arena.
Stayed in March 2024
Reviewed: 17 March 2024
Steven
United KingdomOverpriced for standard rooms. Very expensive when demand is higher - one night £94, next night £244 when there was an event on in the arena. Old, noisy, fan based, air conditioning and heating. Too loud when trying to sleep. Metal radiators were very clanky during the night. Window units are blown with condensation inside and therefore cold and no view. The recent renovation is mostly cosmetic.
Excellent staff and good breakfast. It’s a great location for concerts at Swansea Arena.
Stayed in March 2024
Reviewed: 17 March 2024
Lewis
United KingdomPrice of food and drink. Breakfast wasn't the best, greasy and a bit undercooked
Location, staff and food
Stayed in March 2024
Reviewed: 17 March 2024
Nicola
United KingdomThe windows at the property desperately need updating. Loads of condensation, pealing paint, draft, mould and unfortunately, a limited view outside because of these issues. The fridge door would not stay shut. The restaurant is quite expensive.
Lovely room, great staff on check-in (Bruno). Great location.
Stayed in March 2024
Reviewed: 15 March 2024
Robert
United KingdomBath not working. Soundproofing very poor. No decaff coffee other than coffee in a bag which was awful.
Staff
Stayed in March 2024
Reviewed: 14 March 2024
Rhian
United KingdomSystem of payment was confusing. When checking in an extra £50 was taken which I understood to be for credit in bar etc. however we were refused credit in the bar that evening and explanation at reception was not really acceptable. However this was rectified without any problems when checking out.
Room was comfortable. Good location
Stayed in March 2024
Reviewed: 12 March 2024
Mark
United KingdomGood location, generally well maintained and presented. Nice breakfast.
Stayed in March 2024
Reviewed: 11 March 2024
Warren
United KingdomVery comfortable bed.
Stayed in March 2024
Reviewed: 8 March 2024
Rosalind
United KingdomWhen I arrived I was surprised to be asked how often I wanted my room serviced- every 3 days, daily , or not at all -I asked for daily servicing so was disappointed that the tea/coffe milk was not refreshed, neither was the bathroom cleaned or the wet towels replaced - I usually stick with one set of towels but there is nowhere in the room to dry them - one towel was removed on day 3 of 4- but not replaced with a dry one . I ended up going out to buy my own tea an milk for the room. The other comment I will make is that the huge air sourced heater under the window was very NOISY! too nosyto sleep - so I ended up turning it off and using the silent convector heater instead - The noise pit me off EVER getting one for my house
Room was clean and comfortable whenI arrived - It was close to where I needed to attend meetings all week -
Stayed in March 2024
Reviewed: 6 March 2024
Robert
United KingdomTired rooms, no USB points, heating and AC old and dated, hotel needs a refresh
Location, staff
Stayed in March 2024
Reviewed: 4 March 2024
Nicola
United KingdomRoom a little tired looking, could do with a make over, not very comfortable pillows
Close to the arena
Stayed in March 2024
Reviewed: 4 March 2024
Sandra
United KingdomMy room was cold. I had to put on the heater and wrap myself in the double duvet to keep warm at night. I asked for a blanket and this improved my comfort on the second night.
Convenient to Swansea City. Easy for my son to pick me up. Parking for guests was free.
Stayed in March 2024
Reviewed: 4 March 2024
Philip
United KingdomSurprise £5 charge for parking!
Stayed in March 2024
Reviewed: 1 March 2024
Lilipeti
United KingdomAn extra blanket in the room.
Excellent breakfast and the staff were excellent and thoughtful, providing us with very comfortable room. Thank you
Stayed in February 2024
Reviewed: 28 February 2024
Mcleary
United KingdomNothing
This hotel is in a great location, right by the sea front and just a short walk into the bars and restaurants in Swansea. The staff are extremely professional and friendly. The only thing that previously let it down was the dated decor. Now this has been updated with fresh and tasteful decor and furnishings it will be my first choice when visiting Swansea.
Stayed in February 2024
Reviewed: 27 February 2024
Conrad
United KingdomSummer duvets in winter. Glad I brought sleeping clothes. Air con was not operating but the but heater was full on so the room was comfortable . I wasn’t aware of the £5 parking fee per day.
The location is great. By the beach and a short walk to the town centre.
Stayed in February 2024
Reviewed: 26 February 2024
Clare
United KingdomWish I had chosen a room with a sea view as ended up on the ground floor overlooking the car park.
Its location by the marina and the beach. The rooms were clean and comfortable.
Stayed in February 2024
Reviewed: 26 February 2024
Lyndsay
United KingdomNo coffee in room just tea and bathroom extraction fan stayed on and was very noisy .
Location and staff.
Stayed in February 2024
Reviewed: 26 February 2024
David
United KingdomCoffee was ok only. Food was good but standard. Reception and taking of money was appalling. Still waiting for rebate of money taken for extras that was not used. Money taken on 2 cards.
Good with excellent staff
Stayed in February 2024
Reviewed: 26 February 2024
Claire
United KingdomNothing really.
Nice hotel in a very good location with the marina and beach both close by and in good walking distance to the shops in the centre. Two rooms booked and the reception made sure the rooms were near each other. Bar was nice and staff friendly. Restaurant for breakfast - staff very friendly and all round good experience with nice food. Would recommend.
Stayed in February 2024
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