Maritime Quarter, Swansea, SA1 3SS, United Kingdom
#5 of 21 hotels in Swansea
Guests' ChoiceBased on 827 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
8.2
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 28, 2024
Devina
United KingdomHotel was clean. Beds were super comfortable. Room was quite spacious and the view was spectacular. Staff were friendly and location was spot on!
Stayed in May 2024
Reviewed: May 26, 2024
Joanne
United KingdomScrabbling to find anything of concern however to put down an answer…Low level dust behind bedside cabinets and a few hairs on mattress protector
Where we stayed had been updated. Bed was comfortable. Staff and food excellent
Stayed in May 2024
Reviewed: May 23, 2024
Frank
United Kingdomdecor was drab, bar area had weird uncomfortable seats
Staff, location, bed
Stayed in May 2024
Reviewed: May 23, 2024
Peter
United KingdomThere was nothing we didn't like
Easy of location Easy booking in Very helpful staff
Stayed in May 2024
Reviewed: May 22, 2024
Neil
United KingdomDrip outside my room all night (room 008) No vegetarian sausages available for breakfast
Location was excellent for access to arena
Stayed in May 2024
Reviewed: May 19, 2024
Deborah
United KingdomNothing
Close to sea,friendly and welcoming staff.
Stayed in May 2024
Reviewed: May 17, 2024
Michele
United Kingdombeing questioned over my bill of £3 which was the hotel fault, not mine, Booking.com took the full payment 2 months before and the error was the hotel did not charge enough.
Very clean, staff very friendly, good selection of breakfast and opens early to accommodate workers.
Stayed in May 2024
Reviewed: May 14, 2024
Vedat
United KingdomNone
All off the hotel staff were so helpful and kind. Breakfast was amazing especially the chef's omelette, we loved it. The hotel is located just by the beach and our room view was great.
Stayed in May 2024
Reviewed: May 14, 2024
Brenda
United KingdomI was given only room with walk in shower. The shower curtains were unpleasant due to bad corrosion at bottom of both. Similarly the washbasin countertop. Lot of noise from wheeled cases , taxis,motorbikes & cars passing our window to get to reception. Am surprised only one room out of whole hotel had walk in shower
Room was pleasant. Breakfast very good and staff very pleasant and ready to help. Plenty of choice and a nice hot pot of tea always waiting at our table after returning from selecting our food.
Stayed in May 2024
Reviewed: May 12, 2024
Elizaveta
CyprusThe windows is the rooms are locked and when it’s hot you have to use AC, which are outdated and noisy. The sanitary equipment is outdated as well.
It’s clean, very friendly staff, spacious rooms, good location and nice views.
Stayed in May 2024
Reviewed: May 10, 2024
Hyunsook
South Koreanot much facilities
good amenities and good views close distance to the beach good breakfast
Stayed in May 2024
Reviewed: May 10, 2024
Alice
FranceThe hotel is a bit old - not your best looking exterior, but fine enough inside.
Well located, clean room, good bed - a fine hotel ! Very close to the marina and the beach so easy to wander around in the evening. Good to know : a parking is available right in front of the hotel
Stayed in May 2024
Reviewed: May 6, 2024
Moran
United KingdomPaying for parking (has to pay for 3 days even though we only stayed less than 48 hours, as it is for a day) The room is nice, but kind of basic, not sure why they called it Deluxe room OK breakfast, nothing more
Good location to explore Gower Good cancellation policy Excellent water pressure in the shower
Stayed in May 2024
Reviewed: May 6, 2024
Karen
United KingdomConfusion with paying for car parked - didn't realise you paid in the hotel so paid £10 too much for it
Excellent location
Stayed in May 2024
Reviewed: May 6, 2024
Tara
United Kingdomno gym
location, beds
Stayed in May 2024
Reviewed: May 5, 2024
Burroughs
United KingdomThe strong smell of perfume air freshener on entrance a lot where saying it's over powering I agree
Richard went above and beyond to make sure everything was fine
Stayed in May 2024
Reviewed: May 4, 2024
Adrian
United KingdomThe entrance lobby and common areas had an unappealing smell. Probably from cleaning products or air freshener, but I did not enjoy it. Reminded me of a hospital. The hotel is nice but a bit tired and looks ready for a refurb. Room was generally clean, but more attention needs to be paid to the details, such as grubby light switches and TV remote.
Great location by the marina. Within 10 mins walk of the city centre.
Stayed in May 2024
Reviewed: May 4, 2024
David
United KingdomThe bed clothes were a little light. The toilet was low. The shower was too low for someone of 6'4".
Very good price. Room was a good size. Breakfast all-English and ample. Staff friendly and helpful.
Stayed in May 2024
Reviewed: May 3, 2024
Martin
United KingdomFood, room and location excellent
Stayed in May 2024
Reviewed: April 29, 2024
Peter
United KingdomThe breakfast was very average, could improve with higher quality ingredients. The coffee was poor.
Stayed in April 2024
Reviewed: April 29, 2024
Christopher
United KingdomValue for money was a stretch, the room was expensive for a room only rate. There is also an additional charge for on site parking
Location is excellent, my room had a view of the marina. It's an easy walk to nightlife on Wind Street which has many bars and eateries. The room was comfortable and well equipped and appeared to have been recently redecorated. There was plenty of choice at breakfast and all was elf service, poached eggs were poached fresh
Stayed in April 2024
Reviewed: April 29, 2024
Helen
United KingdomBreakfast buffet was lukewarm.
Receptionist Janette was very helpful when my husband cut himself and we needed first aid. She promptly had the blood cleaned up while we were out.
Stayed in April 2024
Reviewed: April 27, 2024
Károly
United KingdomSeaside spot, great view of the bay.
Stayed in April 2024
Reviewed: April 25, 2024
Sue
United KingdomBreakfast was poor value for money with very limited choices. Large car park but parking is charged as an extra.
Room was comfortable, with good bathroom, nice to have a bath. Bar area is pleasant, staff were friendly and helpful. Amazing location just off the beach and close to the marina.
Stayed in April 2024
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