802 London Road, Maidstone, ME20 6HJ, United Kingdom
#12 of 14 hotels in Maidstone
Guests' ChoiceBased on 467 hotel reviews
7.1Cleanliness
7.7
Comfort
7.8
Location
8.1
Facilities
7.2
Staff
8.6
Value for money
7.8
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 6, 2024
Peter
United Kingdomfood
breakfast was buffet and a good choice. my problem was with the restaurant on Saturday evening...we booked a table a week before they say we stayed.when we went to order(which you did at the bar) we looked at the 3 page menu and when we ordered they said we only have chicken curry and pizza(which turned out to be a frozen type like you but at cheap supermarket..when arived w said we had booked a table and when we came down they showed us to the restaurant But NOBODY mentioned about the lack of choice of food until we ordered.
Stayed in June 2024
Reviewed: June 5, 2024
Greg
United KingdomBusy road outside, I'm not used to that amount of car traffic. I could hear it dimly from the room, fine if your from the city. The internet connection was ok for a mobile phone but I couldn't get enough signal to run my laptop effectively (but the room I was in was located on the edge of the property, so it may have been far away from the router).
Basic but comfortable room, very spacious
Stayed in June 2024
Reviewed: June 3, 2024
Clark
FranceAll good. Our stay coincided with a wake attended by 200 drunk and rowdy Irish travellers. The hotel management and staff did all possible to ensure this would not spoil our stay, putting us up in a quiet room on the side of the hotel called the cottage, which was really appreciated.
Lovely staff. Really accommodating amd out to make your stay as comfortable and enjoyable as possible. Nice rooms, decent breakfast. Close to shops and a really nice restaurant at well-done Hall across the road
Stayed in June 2024
Reviewed: June 3, 2024
Christopher
United KingdomThe room was OK, could do with a revamp and a move around to make the room work better and the taps in the bathroom didn't work very well and the shower controls were very temperamental.
the bed was very comfortable and had a good night's sleep. coffee and tea making facilities where good. The member of staff who greeted us was very friendly and made us feel welcome.
Stayed in May 2024
Reviewed: May 31, 2024
Gough
United KingdomNot enough tea & coffee in
Great location for overnight stay to Euro tunnel. Bonus free parking .. clean, comfortable rooms Good breakfast
Stayed in May 2024
Reviewed: May 26, 2024
Desmond
United KingdomShabby roadside signage made it hard to find. No daytime food available. Snacks need to be individual packs not served in bowls. Hot water far too hot in ensuite. Grounds at front needed tending.
Staff were all friendly, plenty of parking and very nice lounge areas. Screens with music good and very good happy hour for cocktails. Breakfast very good.
Stayed in May 2024
Reviewed: May 24, 2024
Jeremy
United Kingdom20 pounds per dog per night a little steep. Decor getting a bit tired and could do with refurb but would still use again
Great staff, comfy beds, great breakfast and well located
Stayed in May 2024
Reviewed: May 23, 2024
Tim
United KingdomRoom and some other decor very tired and as such was difficult to clean. Older furniture. Water in shower only tepid even when fully adjusted to hot, but there seemed hot water coming through to sink, although low pressure. This was disappointing, but we didn’t complain at the time as we arrived late and left after breakfast.
Fairly good breakfast with very pleasant and helpful staff. Bed was comfortable. Staff throughout were helpful and professional and were an asset.
Stayed in May 2024
Reviewed: May 16, 2024
Paula
United KingdomThe staff wasn't clear on time for breakfast so we missed it, wasn't happy
Room was nice and clean
Stayed in May 2024
Reviewed: May 14, 2024
Ronnie
United KingdomNothing
Great hotel will visit again
Stayed in May 2024
Reviewed: May 13, 2024
M
United KingdomVery helpful and friendly staff
Stayed in May 2024
Reviewed: May 12, 2024
Wilson
SpainThe bathroom had a shower in the bath. Not good for people with mobility issues.
Breakfast was as expected - good
Stayed in May 2024
Reviewed: May 12, 2024
Peter
United KingdomNeed a tidy up in places, but it was clean. Just sorry we could not have stayed longer as staff were so kind.
The staff were very good and very helpful. They were all smiles all the time and could not do enough to help. Five star service throughout our stay.
Stayed in May 2024
Reviewed: May 10, 2024
Colin
FranceNothing really
Good location for the ports, restaurant and good breakfast
Stayed in May 2024
Reviewed: May 8, 2024
Varley
United KingdomWas nice bar
Stayed in May 2024
Reviewed: May 7, 2024
Stewart
United KingdomBathroom and room furniture in need of an update, but fine for a brief stay.
Quieter than anticipated since location is near a main road and garage. Convenient as a stopover to the coast and up to London.
Stayed in March 2024
Reviewed: April 28, 2024
Arthur
United KingdomRoom was very hot even with radiator turned off because of the large pipes that were feeding the heating system
Hotel was lovely and the room was very clean. Staff were very friendly
Stayed in March 2024
Reviewed: April 28, 2024
Peter
United Kingdomvery good value for the area , good breakfast
Stayed in March 2024
Reviewed: April 24, 2024
Eric
United KingdomUnfortunately the evening menu was limited and not well presented arriving only warm.
The staff were extremely helpful and friendly.
Stayed in April 2024
Reviewed: April 21, 2024
Scarlet
United KingdomExpensive and staff dont answer phone
Good room, breakfast cost extra, dog cost extra. Ended up expensive
Stayed in April 2024
Reviewed: April 21, 2024
Lucy
United KingdomWeird smell in the room.
Good location, had what was needed.
Stayed in April 2024
Reviewed: April 19, 2024
Teresa
United KingdomMy TV didn't work properly and was a bit misleading it said if I booked online I'd get complimentary breakfast but it was if i booked through their site so got charged £12.50 and I literally had 1 piece toast and half an egg so that was annoying
Comfortable room staff friendly
Stayed in April 2024
Reviewed: April 19, 2024
Nikki
United KingdomIt was a lovely property with new owners Staff were amazing and friendly and helpful
Stayed in April 2024
Reviewed: April 18, 2024
Linda
United KingdomThe communal areas were very nicely decorated and furnished. The breakfast was very good . The staff were very friendly and polite.
Stayed in April 2024
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