We stayed in the McMillan suite, the bed is extremely loud to the extent that it wakes you up turning over in the night. It's a beautiful looking bed and very comfortable but very loud, squeaky and creaks with a small movement, it needs tightening up, the floor above was also extremely noisy just walking around but it's so squeaky, our whole room was the same. The floor boards need something done to them as from 6am the people upstairs were walking around and it was so loud it woke me and my husband, I'm a heavy sleeper but did not sleep well due to the noise. The shower was either freezing cold or boiling hot there was no in the middle temperature. More than Half the sockets in the room couldn't be used as weren't British, there was more American style sockets than British. Downstairs the hotel looked amazing but upstairs where the rooms were very tired looking, carpets very worn, door frames needed painting.

It's a beautiful hotel and the staff in the restaurant were fantastic. We stayed here for a wedding and the staff were so accommodating and friendly. The grounds are beautiful and so is the hotel, I'd highly recommend staying here, very good value for money.

Stayed in September 2024

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Always our favourite hotel in the area. As my wife has a disability, we are always looked after with warm smile and no problem it seems is there moto.

Stayed in September 2024

Bed were too hard

Nice location, good restaurant, quiet

Stayed in September 2024

We stayed at the Finley suite. It was huge but had a weird uncomfortable design. They didn’t even have a bottle of water in the room, heating was okay okay, the TV was so far that it wasn’t even visible properly from the bed.

The gardens and location was good

Stayed in September 2024

Beautiful hotel excellent location

Stayed in July 2024

We booked a room in the courtyard/annex, which I guess used to be the servants quaters back in the day? No idea. Anyway, the room was very big which was nice and the shower/bathroom was also big. You access the building via a door code and I saw no staff in the annex, but assume they are concentrated in the main building. There are multiple overflow car parks so even if it looks full at the front you can find more spaces in the woody area by the annex. We walked around the grounds and saw the cows, which was a big plus. However, for the price this was a rip off, paid the price per night of a luxury hotel and this wasn't it.

Stayed in June 2024

Nothing we didn't like about the hotel except it was looking a bit tired in many areas. Carpets and curtains worn/torn etc.

Excellent facility with friendly helpful staff. Breakfast cooked to order. Lift for higher floors. Location great and easy to access.

Stayed in August 2024

Food options, some of the décor could do with an update carpets fraying in the hall ways and the bathroom we had needed updating as well.

Staff were so friendly and helpful. Rooms where very comfortable beds amazing Breakfast was ok but looked like it had been thrown on the plates and was cool. we also had an evening meal when we arrived menu could do with an update and was quiet limited l asked one of the staff does your menu change daily and she replied just the soup WOW

Stayed in August 2024

Needs a good clean and some care

Location to the airport and really comfy bed

Stayed in August 2024

Parts of the property are quite worn and need upgrading. I found the beds very hard and uncomfortable. Some of the public areas needed better cleaning - parts of the bar area needed a good dust. Behind Reception looked really dirty and shabby. My safe wouldn’t work and I was just told the batteries were probably flat. Hardly any toilet paper in room initially. Small niggles but not what you expect in a former very prestigious hotel. Large off -putting stain beside bed. Windows difficult to open and close. Window in original room dirty and mouldy and only opened from the bottom on to grass and woods - so I was too nervous to have the window open.

Great location for my needs. I was unhappy with my room because of security issues and was upgraded to a better room at no extra cost which was very much appreciated. The waitresses in particular were just great, helpful, smiley and warm.

Stayed in August 2024

The food offering at the restaurant left a lot to be desired - we both had steak and it was very chewy and tough - not very edible. Also it was a massive reduction from the menu on the website which was a disappointment. Also the breakfast service seemed quite disjointed. We ordered our breakfast and saw hot food continuously coming out for guests that arrived well after us and received attitude from staff when we asked about where our food was. Would have also loved more healthy options with fresh fruit and vegetables both on the dinner menu as well as at bbreakfast.

Really appreciated the state of the rooms and the comfort level - rooms were very large and well kept as well as clean. Location was really nice in regards to proximity to the beach as well as the Nairn train station.

Stayed in July 2024

Housekeeping didn't top up consumables daily.

Fantastic location, nice and quiet. We had a room in the old stables building which was very spacious and quiet. Staff were great, food was excellent.

Stayed in August 2024

The noise from the road was high. The continental breakfast was poor.

Very nice bathroom and much light in the bedroom. The personnel were very nice.

Stayed in August 2024

Room could need a re vamp. No dressing gowns.

Location

Stayed in August 2024

Problems with the WiFi

Comfortable and quiet location

Stayed in July 2024

A travel companion left something behind and initially the hotel told him that they would not send him his property.

It was beautiful and quiet.

Stayed in June 2024

Unfortunately there were fans running outside our room and we looked out onto a dead seagull.

The setting is amazing. The hotel is spacious and clean and breakfast very good. All staff polite.

Stayed in July 2024

Being an old hotel, some things were in need of a re-fresh, everything was functional.

Beautiful country house hotel in a large park. Our room (I think it was 102) in the oldest part of the hotel was large and had a beautiful view of the ocean in the distance. Excellent staff. Loved the Scottish cows in the pasture.

Stayed in July 2024

Rooms are a bit tired and need a makeover Room was stuffy Requested for twin share and wasn’t done at the time of check in

Gorgeous old historic building

Stayed in July 2024

The food. Dreadful meal. I said so at the time and was told they were using agency staff. Not good enough.

Nice room though expensive

Stayed in July 2024

Felt reception could’ve been a bit better on arrival as were in the courtyard and was just told to head out door. Courtyard rooms obviously old but cobwebs in the windows and lots of insects when we opened one. Think if were opened and cleaned on a regular basis would make room look better

Location was good as we were visiting friends. Comfy bed and good breakfast.

Stayed in July 2024

The staff and service in the restaurang was not accepteble. Slow service and mixed answers. This took down the hole experiense for the stan.

The breakfast was very good with nice staff. We like our room very well.

Stayed in July 2024

It was all great.. but if i was being really picky it would have been ideal if it had an electric car charge point. They are few and far between in Inverness. Signage felt v budget, for quite a grand hotel.

Great value for money. Staff all absolutely lovely and we felt v welcomed. Breakfast was delicious - full Scottish breakfast, toast, coffee and tea and more. Room was really clean and bed v comfortable. Lots of free parking. Highly recommend.

Stayed in July 2024

The staff. Very friendly and helpful with information and general demeanour. Meant a lot to have smiling helpful personnel.

Stayed in June 2024