Room window is frosted which feels claustraphobic. Some cereals and hot buffet items had run out after 45 minutes. No service for beverages and toast at breakfast.

Comfortable bed. Clean, up to date bathroom.

Stayed in May 2024

Bar closes very early and some staff were quite rude.

Location and room were lovely

Stayed in June 2024

Dated decor although some improvements have been made since my last stay. They're a bit stingy with the tea, coffee, milk, shower gel etc. although they gave me more when I requested it at reception. The room was uncomfortably hot and the hot tap in the bathroom was unbearably hot, despite there being no heating on. I found a fan in the wardrobe which eased the issue on one side of the bed. The shower was poor. The TV only worked intermittently and for a couple of channels; the staff came to fix it but said it was unfixable; it was clearly a common, but unaddressed, problem, as it wasn't just ours.

Location and staff were friendly enough. Compact room was fine for a short stay and it was very quiet in our room.

Stayed in June 2024

The shower leaked and flooded the bathroom so my neice went flying, she was fine. The carpets had stains on them. The room itself was absolutely boiling but I didn't know there was a fan in the cupboard. As we stayed one night I didn't rummage around 🤦‍♀️

You could use the neighbouring outdoor pool aswell as the indoor pool. This was included in the stay. We didn't get guaranteed check in at 3 but they did compensate with a late check out which was generous. The staff were lovely.

Stayed in May 2024

Stayed here on our roadtrip through the south coast of England. Great location but it is definitely in need of an upgrade.

Stayed in May 2024

Condition of rooms, especially the high-end rooms no shelves for toiletries in bathroom no wardrobes yet plenty of space don’t make sense

Location

Stayed in May 2024

The parking was terrible and I witnessed other cars being hit by fellow visitors and just driving off. Having to park in another hotel was very off putting. The smell of paint on the second floor gave me a terrible headache overnight. It made me not want to be in the hotel at all. If I could have afforded to relocate to another hotel I would have after the first night. nowhere during booking do i recall seeing information about there being no fridge in my room, it made things very difficult regards keeping food and drink for my sporting competition.

Stayed in May 2024

Needs a bit of updating

The pool & studio, bar

Stayed in May 2024

The beds were not very comfortable and wake up with backache. Very small tv considering the room was quite big. The crib provided for my 2 y.o was not the best as it was too small.

Nice and quiet area, close to beach and pier. Lovely breakfast

Stayed in May 2024

Short walk to the beach, breakfast was good, enjoyed using sister hotel outdoor pool next door , had an enjoyable stay.

Stayed in May 2024

Bar/pub service not too swift. Limited plug-ins in room, no USB jacks, reading lights weak.

Location and view was good. Staff was pleasant and helpful. They are one of 3 Oceana properties in a row on the East Ciff area of Bournemouth. Ocean views, several dining options, one small pool at Suncliff, but you can use the big one next door, with poolside dining. The room was "compact." I.e., rather small. Hard to have suitcases open and still walk to bathroom. But you get what you play for. Quick taxi service, cheap!! ,

Stayed in May 2024

How noisy the place was, alot of kids knocking on doors and running around

The location was good

Stayed in May 2024

The pool the dining the location the room was quite quaint

Stayed in February 2024

Lovely breakfast

Stayed in May 2024

Eating my meal in the pub.

All the staff were friendly and helpful, the food was excellent, but I would have preferred to eat my meal in the restaurant and not in the pub.

Stayed in May 2024

Parking not guaranteed even though it was £12 a day, could not find parking on 2nd day, so had to park on the sea front ( this was actually cheaper) but did get a refund because of this. Could do with a lick of paint but not awful.

Staff friendly and helpful, food good, prices not bad for a hotel, well stocked bars. Room fine for my needs.

Stayed in May 2024

We weren’t aware they had swimming lessons in the weekdays in the afternoon/evenings so didn’t feel like we could go for a swim in those times, hotel room shower didn’t have great pressure.

Lovely hotel, great breakfast! Lovely bar area! Good location too!

Stayed in May 2024

Mattresses were old and uncomfortable

Location was great and staff friendly

Stayed in April 2024

They didn't provide us with towels for the first day.

It was easy to go around the city. The hotel was clean.

Stayed in March 2024

I knowingly booked a small budget room including breakfast at a very reasonable price, room was very small though. I have stayed at this hotel before so I know it has a little faded grandeur but it is clean and works. Duvet on bed was a bit thin so I was cold in night.

Hotel has a great location on edge of town center. The full English breakfast is good value.

Stayed in April 2024

Not much

Great location, good food, beach nearby, great staff.

Stayed in April 2024

Car parking charge £12pn when room booked via Booking.com (free if booked direct) 3 nights = £36. But later discovered we could have parked more easily in the metered bays on the street out front, 3 nights = £20. Hotel is some distance from the nearest zigzag to the beach. Sometimes a long queue at reception. Stair carpets need worn edges capping or someone's going to have an accident. light bulbs not all working. Would be nice if asked about food intolerances & allergies when ordering breakfast.

Location. Away from noisy centre and facing the sea. Staff were excellent; friendly, proactive and made us feel listened to. Room was refreshed every day. Plentiful breakfast (costs extra) with multitude of food choices and good coffee. Plenty of lounging areas. Issue with first room 11pm first day, but allocated an upgrade immediately. Very pleasant indoor pool and poolside shower. Extra towels provided for pool use. Didn't use the sauna.

Stayed in April 2024

Very chuffed when on arrival the manager upgraded us to a sea view. Very much appreciated, thank you.

Stayed in April 2024

Some areas need updating

Very clean

Stayed in April 2024