The lift to the 3rd floor was roasting. The executive room was also extremely hot and it was an unusually warm day but radiators were blasting all through the hotel. While the bed was large it was dipping in places so sleep quality was affected. The bathroom was also too warm for comfort. While the towels were an excellent size and quality unfortunately they had an odour that was bad when dry but smelt really awful when wet. Unbearably bad so something is wrong with the detergent in my opinion. The shower was not good, the overhead barely trickled and the hand held was like something we have never encountered before. It was like a steam spray rather than an actual shower. Style over substance maybe. Without the robe I could not have got dried as I literally could not stand the smell of the towels. However I do think this is easily fixed and just needs investigation. No soft light option in the room everything was by over head spotlight.

On arrival free parking is good. Reception area is welcoming. The executive room was a fair size. Having 2 armchairs and the table for room service meals was welcome. A dressing table and lots of plugs was good. Hooks on the bathroom door. Lots of storage space. Full length mirror. Large TV if that's what you like.

Stayed in September 2024

That you have to walk round the building to get to the main road, so if mobility isn’t get this could be a problem.

Hotel is beautiful, lovely lounge area with a beautiful view, rooms very comfortable and clean, I liked the fact you get a bottle of water in the room, breakfast was good with a varied selection. Reception staff were really helpful

Stayed in September 2024

Tea cups were quite small. Lights were dim.

Friendly staff. Good signage for directions. Lots of space in room.

Stayed in September 2024

Insufficient staff on breakfast which meant that several food items ran out and were unavailable at time of our breakfast. Also slow clearance of dirty tables. No fridge in rooms was only issue with our rooms.

Reception, room, bed, general facilities and staff helpfulness. Generally a very pleasant stay

Stayed in September 2024

I ended up staying at The Stormont after my flight was cancelled. So it was a last minute booking arriving after 9 at night. Receptionist Michelle was so welcoming and service was excellent.

Stayed in September 2024

No charging facilities for phone just a minor detail

Everything was excellent the bath towels were the best I have seen in a hotel because they were large

Stayed in September 2024

Tables outside filled with cutlery all day. Not cleaned all day. Cigarette butt's on floor all day not a nice place to sit

Relaxing

Stayed in September 2024

It was cold outside.. lol

Location to buses and trains

Stayed in August 2024

Location

Stayed in August 2024

Location

Stayed in August 2024

Location

Stayed in August 2024

Location

Stayed in August 2024

Location was great

Stayed in August 2024

We loved it all!

We loved the friendly welcome, this was down to a charming man called Phillip Murphy on reception checking us in. He gave us a valuable amount of extremely helpful information about the buses running nearby, the local area & attractions and of course about the hotel. What an amazing ambassador for your lovely hotel. It was a lovely room with very comfortable beds and lovely linen. Good quality towels and toiletries. Great breakfast.

Stayed in August 2024

Although everything was exceptional the only thing l didn't like was that there was a quilt fair at the time of our visit and it was extremely busy and breakfast time was a little overwhelming even tho we came down at a supposedly quiet time all that aside the food was great

This is our 2nd time here and can't wait to return the staff are always kind and helpful and always eager to please. The rooms are great and beds are so comfortable its hard to get out of them best nights sleep in a long time can't wait to return

Stayed in August 2024

The checking in. But we were tired.

We had a wonderful meal and the staff in the bistro were amazing they helped my daughter with gluten free options as she is cealiac and we're really lovely. The reception was a little bit annoying just we did have two rooms booked and I felt like one checking in should have done it was just repeating info and we had a long drive up but overall that's just a little thing. Would recommend to go there definitely. Lovely hotel.

Stayed in August 2024

No air con. Shower was poor in terms of pressure.

Large secure parking Large room and bed Friendly staff

Stayed in August 2024

Being knocked up by the cleaner at 9.15am

The Reception Staff were lovely

Stayed in August 2024

Improve the breakfast

Did not have breakfast as I stayed before and had breakfast which I found was not value for money. Otherwise I liked the hotel and rooms

Stayed in August 2024

The prices here even for a sandwich where extortionate £18 for a ham sandwich very pricey for 2 slices of bread

The hotel was very clean comfortable staff where great and informative

Stayed in August 2024

We had to move rooms after we were told the room was ready. On inspection the room was very poorly serviced, if it had been done at all. It was very dusty and the bed wasn't made up. £18 pp for breakfast is not acceptable so we refused to pay it.

Bed comfortable and we had a decent night's sleep.

Stayed in June 2024

My boyfriend purposed and the staff went above and beyond for me forever greatful

Stayed in August 2024

Check in was very slow Check in from 3. Arrived shortly after and only 1 staff member with numerous new guests queuing to check in. Bar service was also slow. 1 staff member

Very nice modern hotel

Stayed in August 2024

The whole stay was fantastic. We were upgraded to one of the suites, it was absolutely stunning. The room was spotless and had everything you might need. We ate in the restaurant and the food was delicious, as was the breakfast the next morning. Staff were very friendly and helpful.

Stayed in August 2024