Stanley Matthews Way, Trentham Lakes, Stoke on Trent, ST4 4EG, United Kingdom
#5 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 4557 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 19 June 2024
Ann
New ZealandThe room was comfortable, there was a restaurant across the car park which was good for dinner. The breakfast in the morning was good.
Stayed in June 2024
Reviewed: 19 June 2024
Bernadeta
United KingdomThe blonde from the bar was offended and rude. The bathroom is not very clean, the drain in 109 is clogged, which is disgusting when you want to take a shower. The carpet is stained.
Good location, comfortable main bed, breakfast girl very nice.
Stayed in June 2024
Reviewed: 18 June 2024
Ahlam
United KingdomMy cups in the room were not clean. Really disappointed. But breakfast, beds and parking was SUPER.
The welcoming staff
Stayed in June 2024
Reviewed: 17 June 2024
Iain
United KingdomHave to pay extra for parking
We were at a festival and got pretty muddy. The housekeeping still cleaned the room daily.
Stayed in June 2024
Reviewed: 16 June 2024
Kristiana
United KingdomCar park not included in stay, HOWEVER, with the voucher from reception it was not too expensive and you can come and go during your paid stay.
Breakfast (included in stay and very good selection, open times to go whenever suitable), Good location, Comfortable bed with good pillows and duvet, Window opening for ventilation, Kettle in the room, Dove soap, shampoo and body wash in the bathroom, AC/heating in room
Stayed in June 2024
Reviewed: 16 June 2024
Anna
United KingdomMore overhead lighting in the bedroom needed. £5 parking charge
Surprisingly very quiet. Excellent breakfast buffet. Having a soft seating area as well as a desk chair. Good water pressure and temperature in the shower
Stayed in June 2024
Reviewed: 16 June 2024
Sarah
United KingdomDidn’t like that you have to pay for parking, when you’ve paid to stay there. We found quite a lot of bugs in our bed on the first night!
Location to Alton Towers was good. Breakfast had good choice. Staff on reception were nice and attentive.
Stayed in June 2024
Reviewed: 14 June 2024
Adrian
United KingdomCharging for parking seemed uneccesary when hotel is in the middle of nowhere.
Great breakfast
Stayed in June 2024
Reviewed: 14 June 2024
Caryn
United StatesHaving to Uber to locations of interest. And no hair dryer.
The hotel had pub grub so I didn’t have to find anything off site.
Stayed in June 2024
Reviewed: 13 June 2024
Garry
United KingdomThere was one down side.... the was only 1 working plug socket in the room, the other wasn't working. But would definitely stay again
2nd time staying here, the staff are absolutely lovely & friendly
Stayed in June 2024
Reviewed: 13 June 2024
Margaret
United KingdomGreat location lovely stay
Stayed in June 2024
Reviewed: 13 June 2024
Margaret
United KingdomAll round good stay good location
Stayed in June 2024
Reviewed: 13 June 2024
Sadie
United KingdomI’ve stayed here quite a few times and it is always good
Location is excellent for why I travel to Stoke
Stayed in June 2024
Reviewed: 12 June 2024
Jodi
United KingdomFamily room was a little tight for space however did not affect our visit .
Excellent location for our visit. Hotel was very clean, staff helpful and friendly.
Stayed in June 2024
Reviewed: 12 June 2024
Annette
United KingdomA lot of walking about at the breakfast buffet. Collect food and then realise no cutlery, go back for cutlery and napkin, forget organge juice so go back for that. Would have loved local oat cakes but not available (and probably difficult to keep fresh and hot).
Nice size room which also had a sofa bed so I had somewhere to sit and watch tv. Slept soundly anbd longer than I do at home. Ability to order a taxi at the front desk was appreciated. Staff friendly and helpful. The taxi company I used have the same prices day and night, so trip to The Regent Theatre just £7.00 each way and good value.
Stayed in June 2024
Reviewed: 12 June 2024
Andy
United KingdomNothing
Everything
Stayed in June 2024
Reviewed: 10 June 2024
Sandra
GermanyUncomfortable bed
Price and friendly staff
Stayed in June 2024
Reviewed: 9 June 2024
Pragya
United KingdomGood location with convenient parking. Good breakfast and lovely staff.
Stayed in April 2024
Reviewed: 7 June 2024
Ashley
United KingdomFelt dated
Bed was comfortable and shower was lovely
Stayed in June 2024
Reviewed: 7 June 2024
De
United KingdomIt does the job - good value for what you pay. Work trip so didn’t care that the location is an industrial park
Was right next to my event location
Stayed in June 2024
Reviewed: 6 June 2024
Rachel
United KingdomFor special request I stated that it was my son's 8th Birthday. They decorated the room with balloons, banners and left a birthday card and some sweets. It was lovely to enter the room and see his face
Stayed in June 2024
Reviewed: 5 June 2024
Deep
United Kingdomjust provide vegetarian bacon.
its was good
Stayed in June 2024
Reviewed: 5 June 2024
Jenny
United KingdomMinor point but the hash browns were solid! Couldn't eat them.
Friendly staff, simple evening food choice. Comfortable room. Good range of breakfast food included in room price
Stayed in June 2024
Reviewed: 4 June 2024
Liang
United Kingdombreakfast is OK. Room is a bit small for family room. Bed is comfortable.
Stayed in May 2024
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