2 Norfolk Street, Manchester, M2 1DW, United Kingdom
#4 of 117 hotels in Manchester
Guests' ChoiceBased on 1996 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.3
Staff
9.7
Value for money
8.8
Free WiFi
9.0
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End of dialog contentReviewed: 22 September 2024
Joanne
United KingdomThe rib of beef was sold out which happens regularly
The breakfast was very nice and staff go above and beyond
Stayed in September 2024
Reviewed: 22 September 2024
Anisah
United KingdomThe room and bathroom were clean and comfortable, as well as being met by friendly and approachable staff who were on hand for anything we needed. I’d love to stay again!
Stayed in September 2024
Reviewed: 21 September 2024
Angela
United Kingdomeverything especially staff
Stayed in September 2024
Reviewed: 20 September 2024
Elaine
United KingdomThe shower was open to the main bedroom and not incorporated in the en suite. Odd as it could have been easily incorporated. Room 303.
Exceptionally friendly greeting. Offered to sit in the lounge with a glass of champagne as check in carried out. Walked to our room with an informative member of staff explaining the history of the building. Extremely clean and well cared for property.
Stayed in September 2024
Reviewed: 19 September 2024
Bedour
Saudi ArabiaRoom service closes 10 pm
Location cleanness
Stayed in September 2024
Reviewed: 18 September 2024
Amie
United KingdomNo room for improvement. Exceptional.
The staff went out of their way to make our stay special for our engagement. They upgraded our room and made us feel so very special. Service was just outstanding and the building and decor is beyond beautiful. We will definitely be back for our anniversary. The restaurant is a must. It is a hidden gem on the Manchester food scene. Just outstanding all around.
Stayed in July 2024
Reviewed: 17 September 2024
Giuseppe
United KingdomCan’t find anything I didn’t like , and I’ve been to many hotels including the Ritz and the savoy in London .
Superb Hotel , fantastic staff extremely helpful and friendly from the reception to the beautiful breakfast in the wonderful restaurant . Great history and attention to detail , our bedroom was perfect .
Stayed in September 2024
Reviewed: 15 September 2024
Jennifer
United KingdomLove the hotel.
The standard and always very professional and fantastic service.
Stayed in September 2024
Reviewed: 15 September 2024
Jennifer
United KingdomLoved everything. Very special
Very special property with everything thought about to make your stay luxurious.
Stayed in September 2024
Reviewed: 13 September 2024
David
United KingdomNothing
The attention to detail and the level of service was outstanding.
Stayed in September 2024
Reviewed: 12 September 2024
Richard
United KingdomNo turn down service.
The staff are exceptional. Facilities as expected for a 5 star hotel
Stayed in September 2024
Reviewed: 12 September 2024
Anthony
United KingdomNothing to dislike
Very good in city centre with very courteous staff and a good restaurant. Very comfortable room. Valet parking. Exceptional building.
Stayed in September 2024
Reviewed: 10 September 2024
Aliki
United KingdomI was either too hot or cold at night and not able to open the window.
Amazing decor and lovely staff, great breakfast and venue.
Stayed in September 2024
Reviewed: 9 September 2024
Stephanie
United KingdomVery attentive staff, could do no more
Stayed in September 2024
Reviewed: 9 September 2024
Wissam
United Arab EmiratesThey should have a back door open all the time for guests with security
Easy in the center nice hotel
Stayed in August 2024
Reviewed: 9 September 2024
Diane
United KingdomNot as much room for clothing or cases as expected in a king room.
Location, beautifully restored. Very efficient staff.
Stayed in September 2024
Reviewed: 9 September 2024
Jenna
United KingdomGreat location, fantastic staff who went over and above to make stay exceptional
Stayed in September 2024
Reviewed: 7 September 2024
Hasan
KuwaitI had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, going above and beyond to ensure I was comfortable throughout my visit. From the moment I arrived, they made me feel welcome and were always available to help with any requests. The location is perfect—close to major restaurants, and shopping areas, making it easy to explore the city.
Stayed in September 2024
Reviewed: 3 September 2024
Laura
United KingdomNOTHING!
The staff could not do enough for us, so attentive and helpful all the time. They would order taxis for us, collect food that we’d had ordered to the room and made lovely conversation with us every time we saw them. My husband is on crutches at the moment after having an operation and they did everything they could to assist him into the car, lift etc. just fabulous service! Obviously the location and hotel was stunning, the suite we were in was beautiful and clean, the cleaners couldn’t come in one day as my husband was taking a nap so they made an effort to come that evening instead.
Stayed in August 2024
Reviewed: 2 September 2024
Colm
IrelandI can’t comment here, simply because everything was excellent.
The staff were superb, in particular Dan, the concierge on duty when we checked in. His knowledge of the history of the building was excellent and he absolutely helped to enhance our experience.
Stayed in September 2024
Reviewed: 1 September 2024
Michael
United KingdomBeautiful Hotel with friendly staff. Champagne on arrival was nice touch 👌
Stayed in August 2024
Reviewed: 31 August 2024
Peter
United KingdomA bit noisey
Shower door opens & bangs directly in to the toilet basin, accident waiting to happen
Stayed in August 2024
Reviewed: 29 August 2024
Rick
United KingdomCold upon arrival. Black Mould in the shower, on the silicone seal (something you wouldn’t expect in a property so new). Restaurant service is well below the expected standard (having to retake orders when they realised they’d missed 2 of the groups dinners). Plenty of waiters but lack of co-ordination and orders took ages to prepare.
Architecture and location
Stayed in August 2024
Reviewed: 28 August 2024
Nathaniel
United KingdomNothing
Friendly staff
Stayed in August 2024
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