The AC in the room was rather noises affecting sleep

Everything in the property was lovely

Stayed in May 2024

Allocated an Accessible Room which was disappointing (after we arrived early but then didn't see the room until late in the evening when we returned) as it had very low height vanity & mirrors and lacked furnishings expected in the room (staff tried to make it up to us in other ways after initial complaint (particularly Micha) which was much appreciated), disorganised arrival, messages from WhatsApp Virtual Concierge not getting through to hotel staff.

Common areas look great, restaurant space looks amazing, friendly staff (especially Micha on the front desk who went out of her way to help), smooth departure, lovely ala carte breakfast, welcome drink, Whatsapp Virtual Concierge

Stayed in May 2024

The food service in the evening was slightly slow considering we were the only ones eating. Although staff were apologetic.

The front of house staff and waiting staff were exceptionally friendly - they were extremely polite and friendly. The room was beautifully decorated and had everything that is needed for a night away. The whole hotel was immaculately kept and smelt wonderful - it felt like we were in a spa!

Stayed in May 2024

Hotel's restaurant could have had a bigger menu (this is not about breakfast) for drinks and food, while they are not obliged to, since around you can find different types of other places.

The hotel is properly placed in a silent street, which is not more then 200 meters away from activities like shops, restaurants and other leisure places. Hotel has a truly professional and hospital personnel, who wished to do their best to ensure your perfect stay. From my side, I would highly thank Concierge team, which is always in time and knows everything.

Stayed in May 2024

Nothing this place is perfection.

Wow!!!The best hotel I've ever stayed in and I travel lots.Stayed one night as going to the arena and booked 2 King rooms.We were totally spoilt.From the fabulous team whom welcomed us a huge Thankyou.The rooms are huge with every bit of elegance and,comfort provided.Even had our beds turned down and curtains closed when we got back.This is the place of dreams.I will be back next time I'm in Manchester.( no other place on earth will ever match up).Who ever stays there you are very lucky.🥰

Stayed in May 2024

No toilet brush in guest room/common toilets ground floor..

Amazing service, Kathryn was extremely knowledgeable about the hotel and answered to all my questions about the hotel’s history! Alexander was a great help to introduce to us the city and what are the good restaurants to go :) We had some words in French from Nigel. For breakfast, I cannot remember their name but the people taking of us were great!! I remember a lady giving us great advise of where to go in Lake District (our next stop after your hotel). BIG THANKS TO THE ENTIRE !!

Stayed in May 2024

Very smart

Stayed in May 2024

Leaving and coming home

Perfect hotel in a perfect city

Stayed in April 2024

The whole experience was exceptional and the attention of the staff was second to none

From the moment we were welcomed, we enjoyed the place. All was perfect and we will be returning in the future.

Stayed in April 2024

What he did to his brother in law

Ryan Giggs

Stayed in April 2024

It was all fantastic

Modern ,clean ,interesting building

Stayed in April 2024

However, we waited a long time for check-in. The room is a bit small compared to the price we paid.

The location is great, the reception area is good, and it's nice to stay in a historic building with good interior design.

Stayed in March 2024

All lovely- the restaurant is opening for dinner reservations soon which will be great.

Beautiful building tastefully restored and decorated in keeping with the history of the location.

Stayed in April 2024

Convenient central Location. Staff helpful and welcoming

Stayed in April 2024

Nothing

great location, friendly staff. Impressed with car parking made so easy.

Stayed in April 2024

I, personally, would have liked a better outlook from our room, which looked out into offices. Only thing missing from the bathroom was a small table or stool.

Every member of staff (especially Aaron & Nigel, the Concierge team), who gave excellent personal service & made us feel very welcome. The hotel decor was incredible & the room (although on the small size) was extremely comfortable, with king size bed, refrigerator, hairdryer, coffee machine, kettle & few food freebies! The shower was also fantastic.

Stayed in April 2024

Nothing

It’s old features, room were a high finish, shower amazing

Stayed in April 2024

The only negative was that the pillows were bad! Subjective I know!

Gorgeous building, excellent location

Stayed in April 2024

Excellent Hotel, stunning place, really enjoyed stay, room we stayed in was beautiful and the breakfast was excellent

Stayed in March 2024

Breakfast issues

Great service and beautiful building

Stayed in March 2024

Unfortunately we found the pillows on the bed very sub standard ,not the usual hotel quality we have been used to And £18 for breakfast, bit steep even for Manchester, lovely cafe around the corner where we had 2 breakfasts for the same price as 1 breakfast in the hotel

Lovely hotel ,great location ,staff couldn't of been more helpful, free champagne and chocolates on arrival .Great tv selection including sky sports

Stayed in April 2024

The live music that came on in the bar wasn’t very good, ruined the atmosphere for me and could’ve been better.

The staff were all so attentive, loved how upon check in we were brought into the welcome room for a glass of champagne, a lovely touch and unexpected. Ben or Dan (sorry can’t remember his name) was so lovely and gave us a tour of the hotel explaining all the history which we loved! The vault bar was a real highlight, so cosy and romantic and again all the staff were amazing in there. The room was lovely and modern, loved the touch of fresh milk in the fridge! Bed extremely comfy too. We both left thinking this is our new favourite hotel in Manchester as we were so impressed! Only thing I think that would make it even more exceptional would be having an operating restaurant as the dining area is so beautiful.

Stayed in March 2024

Air conditioning noisy in our room 201 but was reported

Superb service from front staff and breakfast staff, excellent food and breakfast Rooms so comfortable and clean. Hotel smell is amazing

Stayed in March 2024

I loved it all

Boutique property with friendly staff

Stayed in March 2024