Bedford Avenue, Camden, London, WC1B 3GH, United Kingdom
#810 of 1,012 hotels in London
Guests' ChoiceBased on 8854 hotel reviews
6.9Cleanliness
7.2
Comfort
7.3
Location
9.4
Facilities
6.9
Staff
8.0
Value for money
7.0
Free WiFi
7.1
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End of dialog contentReviewed: 8 June 2024
Abreu-horne
United StatesWhen we went to the 1st room it was a huge disappointment and unacceptable! It was a TINY room, no air condition, no fan and the window only opened up about 4-5 inches which was not going to allow air in the room. I went back downstairs I was helped by NIkki! He sent us to another room that had an air condition, but the room seemed very dirty and again unacceptable. At that point I learned the first two rooms were old and not remodeled. However..... Nikki placed us in another room that was beyond my expectations! A higher floor, air condition, a remodeled room and CLEAN!!!! It was PERFECT and what I had expected originally based on the pictures (since the website doesn't show the rooms that are not remodeled). I can't thank Nikki enough for helping move us into a room that was acceptable for this very stress time of moving. Can't thank you enough Nikki!
When I booked this hotel it was strictly for location near where my daughter was going to be studying. The photos on the website looked good so I didn't question my booking. When we got there the lady checking us in was very nice and said "you look tired, let me get you your room early", which I appreciated. Until we went to the room.....
Stayed in May 2024
Reviewed: 8 June 2024
Yu
NorwayThe shower wasn't great - water went everywhere, but nothing too bad
Had everything we needed and good location
Stayed in March 2024
Reviewed: 7 June 2024
Elaine
United KingdomHotel under refurbishment as it is a bit tired. One concern was the gap all around the room door to the corridor which I hope will be rectified when refurb is complete.
Great location, rooms small but comfortable. Great music and artworks in the bar. Helpful staff.
Stayed in June 2024
Reviewed: 7 June 2024
Daniel
United KingdomBreakfast was to greasy, the bed was so uncomfortable
Great location
Stayed in June 2024
Reviewed: 7 June 2024
Janet
United KingdomNeed more than 1 pillow
Excellent
Stayed in June 2024
Reviewed: 7 June 2024
Joanne
United KingdomJust a bit tired in places but overall really not bad
Location was great, friendly staff, nice large room and bathroom
Stayed in June 2024
Reviewed: 7 June 2024
Malandra
United KingdomIt is being refurbished currently and it was clear to see why that was needed. Also, whilst some of the staff were beyond helpful, others were a little standoffish at times. There was also the issue of being checked into a room that someone was already staying in.
The property is in a great and convenient location, and easy walk to Covent Garden, Leicester Square and theatres. Check in staff very quickly resolved the error of being checked into an already in use room and provided an upgrade, so in terms of helpfulness and quickness they were brilliant.
Stayed in June 2024
Reviewed: 7 June 2024
Christine
United KingdomCorridors were confusing, very compact room with marked toilet bowl
Location for the theatre
Stayed in June 2024
Reviewed: 6 June 2024
Celia
United KingdomThe single room was tiny. Not even a full size door so difficult to get in with luggage. Huge shelf unit dwarfed the room. TV not watchable from the bed as it was on a wall to the side & too far towards the head of the bed. 2 coathangers, no drawers. Sockets high up & hard to reach.
Excellent location, friendly helpful staff, very clean
Stayed in June 2024
Reviewed: 5 June 2024
Parker
United KingdomSignage for the mezenine 24/7 shop could be better, we wasn't told on check in and only noticed on board in elevator (previously used different one) that this was available when we were leaving. Also didn't like being woken up by protesters across the street right outside our room.
We liked the room was clean, and hotel was quite central to access London's west end, Chinatown and covent garden, excellent to train stations. Door man and check-in staff very welcoming.
Stayed in May 2024
Reviewed: 4 June 2024
Nicholas
United KingdomLocation
Stayed in June 2024
Reviewed: 4 June 2024
Kolbeinnbrynjars
IcelandThere is no air conditioning. The room isn't very romantic or stylish. It's also a bit small.
Perfect location. Trustworthy hotel. Nice and helpfull staff. Clean room and clean bathroom. Good hotel if you wish to stay literally in the best location.
Stayed in June 2024
Reviewed: 4 June 2024
Cindy
CanadaOur room was significantly smaller than our friends, even though we were paying the same price. Even our drinking glasses were half the size! What the heck? The ice machine on the 2nd floor was rarely working and never had cups for the ice the whole time we were there, even though we told the Front Desk several times. We ended up using a Ziploc for ice and getting it on the 4th floor. Our meal at Cucina was a bit disappointing, and our first server was quite -- how to describe him -- not informative. Our second server, however, was awesome and helpful.
Hmm. The staff were pleasant. The room was clean. We ate in two of the restaurants. The service and food at the downstairs VQ Bloomsbury was really good. The food at Cucina on the Mezzanine was not that great. But it was nice that by staying in the hotel we got a Voucher for 15 and 20% off our meals. And VQ is open 24 hours, AND there is a Sainsbury's grocery store very close by.
Stayed in May 2024
Reviewed: 3 June 2024
Michelle
IrelandThe rooms were really small.
The location of the hotel was excellent to all sights etc. The hotel itself is very basic however they are renovating it. The rooms were clean and comfortable but quite compact We only used the hotel as a base to lay or heads. Staff were all polite and helpful. Would definitely stay here again purely for the location.
Stayed in May 2024
Reviewed: 3 June 2024
Trevor
United KingdomNothing really
the location was central to all amenities
Stayed in April 2024
Reviewed: 3 June 2024
Arpi
CanadaThe beds, the pillow
Area
Stayed in May 2024
Reviewed: 3 June 2024
Cathryn
United KingdomGreat location. Staff very accommodating. Really enjoyed our stay
Stayed in May 2024
Reviewed: 3 June 2024
Alyssa
AustraliaVery thin walls. Could hear the exact conversations of people in rooms next to us. The wifi wasn't the best from our room.
Location was amazing. Close to train station and lots of main streets. Room was small but manageable for 2 people and was very clean.
Stayed in June 2024
Reviewed: 3 June 2024
Evelyn
AustraliaThe shower area was small - we didnt complain as are lucky we are petite.
Location was excellent. Staff were great especially housekeeping, reception and concierge.
Stayed in May 2024
Reviewed: 2 June 2024
Kara
United StatesThe tub/shower was a little awkward for shorter people, and the fabric curtain is just obnoxious.
The location, the restaurant choices, and the staff were great! The room was oddly shaped but having the sitting area was very nice.
Stayed in June 2024
Reviewed: 2 June 2024
Melinda
United KingdomThe bathroom in the room was not that clean. Breakfast was exellent.
Stayed in May 2024
Reviewed: 2 June 2024
Joshua
United KingdomStaff/owners were fantastic. Only down side was the kitchen wasn't open for dinner but there were plenty of eateries near by.
Stayed in May 2024
Reviewed: 2 June 2024
Janice
United KingdomThere's nothing to dislike about this hotel.
Convenient for shops and buses. 10mins or so from theatres. Tube station just across the road.
Stayed in May 2024
Reviewed: 2 June 2024
Raied
Saudi ArabiaSmall bed and short , design of the room , you have to be professional to set in toilet cause it attached to the wall from 2 sides so you you have to shift you self to the lift if you want to set .
Location
Stayed in May 2024
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