41-45 St Giles Street, Norwich, NR2 1JR, United Kingdom
#25 of 33 hotels in Norwich
Guests' ChoiceBased on 2181 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.4
Facilities
7.5
Staff
8.7
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 26 June 2024
Jillian
United KingdomGreat location. Lovely room with balcony. Staff great and helpful
Stayed in June 2024
Reviewed: 25 June 2024
Andrew
United KingdomOld plumbing rattling all night kept me awake. Needs sorting.
Superb staff. Excellent location. Excellent breakfast.
Stayed in June 2024
Reviewed: 24 June 2024
Patricia
United KingdomExcellent breakfast. Staff very friendly.perfect location for our night out.
Stayed in June 2024
Reviewed: 22 June 2024
Iris
United KingdomThe cost of parking. There was no evening meal available in the hotel.
We were upgraded to a better room. All the staff were very helpful and friendly. The breakfast was cooked fresh and was plentiful. Tea-making facilities and bottled water were provided in our room. The hotel was central to Norwich City. Parking was available on site.
Stayed in June 2024
Reviewed: 22 June 2024
Derek
United KingdomNo Evening Meals Being Served Now,Only Brakfast
Clean Room Excellent TV
Stayed in June 2024
Reviewed: 20 June 2024
Christine
AustraliaNeeds refurbishing
Position
Stayed in June 2024
Reviewed: 18 June 2024
E
SpainThe only issue we had was the plumbing.
Breakfast outstanding, staff were all very helpful and welcoming, only problem we had was to do with the plumbing, which was delt with quickly and efficiently. Great location.
Stayed in June 2024
Reviewed: 16 June 2024
Andrew
United KingdomAn amazing building but decor felt tired and not very clean both in rooms and central areas.
Great central location and team were friendly.
Stayed in June 2024
Reviewed: 15 June 2024
Martin
United KingdomNothing
Lovely old hotel very close the the centre. We stayed in the Georgian rooms, and they were great. The staff couldn’t have been friendlier or more helpful. Breakfast was great. Would definitely recommend.
Stayed in June 2024
Reviewed: 15 June 2024
Maz101
AustraliaCar park charge
Grand old building full of charm and first class staff. Breakfast exceptional.
Stayed in June 2024
Reviewed: 14 June 2024
David
United KingdomNothing
Location
Stayed in June 2024
Reviewed: 14 June 2024
Janine
United KingdomThe deco is very tired in the room I stayed in. Curtains were not black out and very thin and the room smelt
Charming and delicious breakfast Comfortable bed and quiet (room at back of hotel)
Stayed in June 2024
Reviewed: 13 June 2024
David
United KingdomCar Park a bit tough to find, despite having copious instructions to find it. Had to pop into hotel for clarification, as did someone else later. Suggest worth looking on google maps before hand, or perhaps hotel could provide printed map if anyone resorts to asking at the hotel.
Comfortable room, spectacular bathroom. Great breakfast, cooked to order. The city centre and market just a very short way. Lots of nice streets en-route to visit Cathedral if you plan to go there. Hotel car park at back of the hotel a lot cheaper than nearby public car park.
Stayed in June 2024
Reviewed: 13 June 2024
Kay
New ZealandThis should not be graded as 4 star It’s badly in need of an upgrade Bedroom very tired and not clean Bed old too
Lovely staff and good location
Stayed in June 2024
Reviewed: 13 June 2024
Housden
United KingdomThe room was the same as pictured but a lot of the decor was very tired and worn in the bathroom or stained etc. I think the photos were taken a while ago!! We had a balcony... over a carpark!
The location was really great for the city centre. The front of the building and entrance are very grand.
Stayed in June 2024
Reviewed: 10 June 2024
Francine
United KingdomIf you are driving you are encouraged to arrive and park in car park in Pottergate. Not easy to find. The instructions say look for a red sign but it’s black! Afterwards we realised we could have driven up to the lovely front entrance, unloaded and then gone to car park. This means your first impression of the hotel is from the ugly back of the building and via labyrinth of back stairs and passages. Slightly spoilt the surprise stay for my husband. Shower didn’t work but there was a lovely bath.
Lovely grand facade. Very friendly and helpful staff
Stayed in June 2024
Reviewed: 8 June 2024
Tony
United KingdomRoom did not come up to expectation of publicity photos. Quiet tired & in need of attention. Housekeeping could have been better.
Location spot on. Breakfast excellent. Staff helpful, friendly & very nice.
Stayed in June 2024
Reviewed: 8 June 2024
Doris
United KingdomNothing
Location and friendly staff
Stayed in May 2024
Reviewed: 6 June 2024
Rolerkite
United KingdomOur bathroom was poor. Stained toilet, limescale on floor. The shower cubicle had black marks on, and it looked like it needed regrouting. The bedroom carpet was stained.
The staff were excellent. Nothing was too much trouble. Bedding was clean. The aircon worked well.
Stayed in June 2024
Reviewed: 5 June 2024
Stephen
United KingdomThe bathroom had black mould in the shower & the temperature control did not operate correctly. Also, the bathroom flooring was old & discoloured. The room had a balcony but it needed a good clean & coat of paint.
The staff were cheerful, friendly & helpful & the room was large with a comfortable bed.
Stayed in June 2024
Reviewed: 4 June 2024
Stewart
United KingdomThere wasn't anything to dislike. Some of the decor was dated but it's part of the feel of the hotel.
The location of the Hotel is central to Norwich, the restaurants and bars are on your doorstep. The room was large with a large comfy bed, the en suite bathroom was huge with a deep roll top bath. The breakfast was exceptional with a fantastic fruit selection and the eggs royale was lovely.
Stayed in May 2024
Reviewed: 4 June 2024
Paul
United KingdomNothing we should have stayed longer 😁
Lovely spacious room with a 'wow factor bathroom'
Stayed in June 2024
Reviewed: 3 June 2024
Heather
United KingdomWasn’t able to connect to WiFi
Good location, comfortable and clean
Stayed in June 2024
Reviewed: 2 June 2024
Andrew
United KingdomThe pipes made a noise and some creaky floorboards from the room above, but no more than I've experienced in other hotels. Decor a little tired in our room.
The breakfast was excellent and the location is perfect for central Norwich. Bed was firm and super comfy for me. The staff were super friendly and helpful at all times, and provided a free upgrade because it was my wife's birthday.
Stayed in June 2024
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