2 Caxton Street, Westminster Borough, London, SW1H 0QW, United Kingdom
#61 of 1,013 hotels in London
Guests' ChoiceBased on 594 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.5
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 24 September 2024
Kathryn
United StatesSoap/shampoo dispensers Not enough clothing storage in room and bath
Good selection for breakfast. Good bar with great cocktails! Location was excellent
Stayed in September 2024
Reviewed: 23 September 2024
Vanessa
AustraliaRooms small.
Location and lovely hotel. Friendly staff.
Stayed in September 2024
Reviewed: 9 September 2024
Sarah
United StatesWe loved the happy hour every evening and the amazingly attentive staff.
Stayed in August 2024
Reviewed: 6 September 2024
Perminder
United StatesLocation is very good as famous tourist attractions like Westminster Abbey are on walking distance. Tube and hop-on-bus stops are close too. The staff was very good and helpful as well. The beds were comfortable and clean. Overall, had very good and safe experience.
Stayed in September 2024
Reviewed: 3 September 2024
Huddia
AustraliaGym is small, otherwise nothing not to like
Really suprised by this gem, decently priced for London and location was convenient right next to the metro. Staff were friendly, there was an afternoon tea on the nights we were there providing guests with free drinks/icecream/ snacks plus entertainment. Such a lovely hotel
Stayed in August 2024
Reviewed: 1 September 2024
Mariya
BelgiumNothing, everything was great!
The hotel is great: clean and comfortable. The staff is super nice and helpful. The location is excellent. To recommend!
Stayed in September 2024
Reviewed: 24 August 2024
Daniela
United StatesWe got a deluxe suite for 3 adults, but had to downgrade to a Jr suite because the cot was not comfortable for an adult. The JR suite had a sleeper loveseat, but significantly smaller room and especially bathroom. Disappointing that the Deluxe didn’t have appropriate accommodation for 3 adults.
Great location, friendly staff, happy hour every day, delicious breakfast.
Stayed in August 2024
Reviewed: 22 August 2024
Amy
Canadalol nothing it was all Amazing
Amazing location and staff. Friendly and clean and comfortable. They couldn’t do more for you and it’s a stunning and historical property
Stayed in August 2024
Reviewed: 18 August 2024
Michelle
United StatesBreakfast food
We had the family room and it was exceptional.
Stayed in August 2024
Reviewed: 12 August 2024
Radovan
Czech RepublicNothing :-)
A beautiful hotel with excellent service in a good location with access to interesting places on walking distance.
Stayed in August 2024
Reviewed: 6 July 2024
Vince
United StatesLocation and friendly staff
Stayed in June 2024
Reviewed: 3 July 2024
Bruce
United StatesLower Price
Stayed in June 2024
Reviewed: 30 June 2024
Francis
United StatesRooms are very very small for the money.
Stayed in June 2024
Reviewed: 29 June 2024
Courtney
United StatesLong line to check in and out
Lovely staff, good location
Stayed in June 2024
Reviewed: 26 June 2024
Marla
United StatesRooms could use some refreshing and very tight
Staff, facilities look of outside, comfortable beds
Stayed in June 2024
Reviewed: 21 June 2024
Sanaz
United StatesBeautiful property, excellent customer service and an excellent location right in the heart of London, I would highly recommend this hotel and I will definitely stay here again next time
Stayed in June 2024
Reviewed: 9 June 2024
Janemarie
United StatesI am handicap and I use a cane and the bathroom was not satisfactory. Not enough decals to prevent slipping. I did slip in the tub and it was extremely difficult to get up. I think a bathroom with a separate tub would have been better.
The lobby was beautiful the desk help was amazingly friendly. The bellman and concierge was so helpful.
Stayed in May 2024
Reviewed: 7 June 2024
Renee
MontserratNothing.
The staff were extremely helpful and accommodating. The location was perfect. Room service, reception, the restaurant, everyone worked together as team to make the trip a success.
Stayed in May 2024
Reviewed: 29 May 2024
Nancy
United StatesRoom, location, restaurant, staff were all great.
Stayed in May 2024
Reviewed: 22 May 2024
Nick
SwitzerlandThe shower was weak making it hard for my wife to wash her hair.
Great location Staff were very attentive Comfortable well appointed room
Stayed in May 2024
Reviewed: 14 May 2024
Sofia
SpainWe did have a mishap with our room upon arrival. Since we were checking in very late nothing could be done that night, but the next morning the staff deal with the situation very diligently and we exchanged rooms without any problem.
There is nothing not to like. The hotel has history, charm, extremely comfortable facilities. The rooms are impeccable. Breakfast buffet is British at its best - although we did miss porridge and eggs Benedict in the mornings (which are only available in the a la carte menu). And ALL the staff are simply extraordinary.
Stayed in May 2024
Reviewed: 13 May 2024
Jennifer
United KingdomSince my last stay has been upgraded but room still small and not worth the money
Beautiful hotel in ideal location. Staff very pleasant
Stayed in May 2024
Reviewed: 13 May 2024
Yulia
GermanyNot enough space for clothes.
Great service, very attentive staff, fantastic restaurant. Super location.
Stayed in May 2024
Reviewed: 13 May 2024
Lina
Lithuania-
The location is excellent. All staff were amazing, very helpful and friendly. The food was very high quality.
Stayed in May 2024
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