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  5. Reviews of Sonder The Voyage

Reviews of Sonder The Voyage This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13-17 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom

#1017 of 1,017 hotels in London

Guests' Choice

Review Score

Based on 234 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.6

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 25, 2024

    7.0
    Great location
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Communal areas need some TLC. More tea and coffee in the rooms

    Location was great! Very comfy bed

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    Wonderful 3 night stay, small but efficient rooms. Very convenient location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Everything was great, as advertised

    Great location, perfect space if you aren't going to be in the room much - it is small but functional

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Convenience and location were great!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was way too small! Could have used a bit more space!

    It was in a great location and the staff was super nice!

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The room was relatively small (but comfortable).

    Walking distance to Paddington metro and train station. Clean room and bathroom.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 6 nights

    The bathroom door is transparent and you can see the silhouette XD If you are coming for business trip or fresh relationship- pay attention for it :) The room is very small and in bathroom you have a toilet and a shower, the sink is outside in the room. You can hear the trains (not loud, but you can hear it). Also there was a problem with a boiler of the building and we didn't have hot water in the shower for 1 day- the staff informed us only on the next day that there is a problem (but they fixed it fast so in the evening of the next day everything was fine).

    The location of the hotel is good, the room was clear. There is an air conditioner in room which worked very good. The staff is very friendly and will help you with everything you need.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    Convenient location and friendly staff!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Size of the room was quite small.

    Close to Paddington Station and nearby eats! Complimentary luggage lockers too!

    Stayed in April 2024

  • Reviewed: May 10, 2024

    9.0
    Very Recommend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Expensive, and very small rooms

    The location and facilities, cleanness

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Great place to stay in London!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping facilities - I have never had to pay a regular price for a hotel and have to carry out my own housekeeping facilities.

    The location was fantastic! The staff were wonderful too!

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    The room is very very small, but we knew that beforehand. The bathroom is also minuscule (the size of the shower is actually surprisingly convenient, though) and the sink is outside, so you may disturb your partner when washing your hands if you get up at night to use it. The bathroom door is not wooden, but made of opacque glass, so there is little to no privacy. The room service is not included, so guests should pay an extra or make their bed and ask at the lobby for fresh towels. The area is super silent so there is no street noise, but we were able to hear the muted voices and footsteps of the guests upstairs. Sometimes their footsteps even made vibrate something inside the false-ceiling that was very annoying during the night.

    The location is very convenient, located in a beautiful, silent and calm square with green views and very close to public transportation (Paddington subway station and buses). The hotel is modern and seems like it has been recently renovated with good taste. I have high expectations regarding the hygiene, and the room exceeded them, even if there is carpeting on the floors. The liquid soap, shampoo and conditioner provided are very good (maybe a sponge would be optimal to use the liquid soap to shower). The room had everything to prepare a tea or a coffee, including a water boiler, a nespresso type coffee maker and in the little refrigerator the hotel provides milk in little containers. I didn't try the tea but the coffee was good. In the in the room there is a small safebox, and at the lobby there are medium and large size lockers that work with a combination to leave one's luggage after checkout, so no padlock is needed.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tight, didn’t have a bedside lamp

    Good location, modern, clean, comfy bed

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    Nice location, but the room has no space for two people! Definitely 1-person rooms for a short stay
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very small room, there is not enough space for two people. We could not fit easily our two suitcases. Also the bathroom has glass walls and its door is 50cm away from the bed. The bathroom is so small that we could not easily close the door as we could not fit easily inside. It was not insulated and if someone wanted to have his own “private” time for his needs the other one had to leave the room to give some confer otherwise the person outside the bathroom was 50cm away from the guy that was inside the bathroom. Overall the room space is not enough for two people. Those are 1-person rooms for sure

    Very good location, you can easily walk to the city center and take the bus to visit in close proximity most of the neighborhoods that you cannot reach on foot fast

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Beautiful, very clean and exceptionally located but tiny
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room is incredibly tiny (size is mentioned on the booking). The setup with Sonder was quite spammy - I received at least 15 SMSes and emails to pre-register etc.

    The accommodation was very clean and is exceptionally well located. The access system is very efficient. I really liked the decor and the aircon was effective. It was very quiet. The staff kindly stored our luggage after checkout.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    good location, close to the train station
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Small room but comfortable, with a mini fridge.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit too small

    Location

    Stayed in April 2024

  • Reviewed: April 23, 2024

    7.0
    Very convenient location with lots of restaurants close by. Extremely small bedroom, could almost wash my hands from th
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Steep narrow stairs to fourth floor and no breakfast facilities

    Very close to Paddington station and restaurants

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    It’s itsy bitsy tiny, if you are a tall person maybe go somewhere else ;) very compact, I was ok bc I’m petite :)

    It’s in a really nice London area and super well connected

    Stayed in April 2024

  • Reviewed: April 20, 2024

    7.0
    Satisfactorily
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    My room was not cleaned during my stay, that is from April 10 to April 16

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    strategic location in London
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    excellent location convenient for Paddington, modern digital security, helpful staff, restaurants and small stores nearby

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location 😍 and the staff was friendly specially angelo was so kind

    Stayed in April 2024

  • Reviewed: March 30, 2024

    8.0
    Great location in convenient hotel
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t like the online check in. Very cumbersome and impersonal. Plus the check-in app didn’t even work. Ultimately it was fine to check in normally in person, but the emails were a little aggressive and I wasted time trying to make it work.

    Very clean. Small but well organised room. Tea, coffee maker and fridge in room. Convenient location.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Would stay again
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was littler than I expected but we weren’t in it much other than sleeping so it’s ok

    Excellent location, and comfortable rooms with everything you need for a base

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Power points inaccessible under desk so couldn’t use for kettle

    Clean & new

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 5 nights

    Very small room.

    Clean, quiet and good location.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    Very good option but the extra free for room cleaning is unfair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    First, no elevator/lift and I had to help some ladies who were struggling a couple of times. Second: my bad for not reading everything before booking, but they do not clean the room unless you ask a day before and pay 25 pounds - to me this is unacceptable. One night WiFi did not work. One of the bad lamps did not work as well.

    The hotel has been recently renovated, and well. The rooms are small but designed to make the best of it. There’s even a mini fridge! My room has a nice view on the street. Great location.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Convenient
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Size of room was very small

    Clean and modern

    Stayed in March 2024

Showing 1 - 25

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