There’s nothing bad to say to be honest. The only complaint I have is this. The last two times we have stayed we have booked to have breakfast but each time the food has taken so long to come out. The staff are completely rushed off their feet and are constantly rushing around, it seems like there isn’t enough staff for breakfast time.

We really like staying here as a family. The facilities are great, excellent swim times for families. We like the rooms, they’re fully equipped with everything you need and very comfortable. Angie behind the reception desk is super welcoming and really attentive, she made my little boys day by knowing his name and that it was his birthday.

Stayed in June 2024

Nothing.

Convenient location to motorway, spacious free car park, large well equipped rooms. Bar and restaurant on site.

Stayed in May 2024

Room 208 backs onto the lift shaft and is the first room that guests walk past to get to other rooms. For light-sleepers, this may not be such a quiet room. This was not an overnight issue, but was noticeable from early morning onwards when others started moving in the corridors.

Stayed in a junior suite (room 208), costing £335 for a Thursday and Friday night in June 2023. Photo of room online was representative of the room that we were offered. Plenty of parking available on site. Note that the Solent Lodges are next door (may suit other's budgets and preferences). We did not use the spa, but it looked comfortable/clean. We did not eat there (local fast food options within easy walking distance). Fresh mild dispensers in the hall were a nice touch ... no UHT milk to be seen! Staff polite and certainly seemed on hand at all times.

Stayed in June 2024

Certain member of staff was quite rude in the spa area And had to pay an extra £25 for late check out

Swimming pool and bedroom

Stayed in June 2024

Bit small bed, the spa lady on Friday evening wasn’t the nicest person, a la carte breakfast

Spa, outside sitting are with bar , kids welcome packs

Stayed in June 2024

We had to pay to use the spa and swimming pool

Stayed in June 2024

The service.

Good location for jumping back into the motorway.

Stayed in May 2024

Nothing

Clean, tidy, comfortable. Great spacious room and wonderful spa treatment.

Stayed in April 2024

Room was lovely and breakfast was amazing. Dinner was not so good.

Stayed in May 2024

Relaxing time

Very nice staff

Stayed in May 2024

Very little to dislike. The only thing was that dinner did take a while and there was a really strong cold draft. The food was nice but felt it was a little pricey for what it was. However still had a great and comfortable stay.

Great sized comfortable room with two arm chairs and a table and nice bedding. Loved the attention to the "little things" including fresh milk and water whenever you wanted, all the amenities (coffee machine, kettle, iron, robe, slippers, sleeping eye mask etc.). Good selection of quality teas, coffee and biscuits. Tha hotel had everything you need. A bar, plenty of areas to sit, petanque area, open space, fire pits and outdoor seating, indoor pool with great jacuzzi, sauna, steam room, and loungers to relax on. Nice to have access to help yourself to water and tea/coffee in the spa/wellness area too. And a tennis court. All round a well appointed hotel with all the big and small things you want for a good stay and easy to get to straight off the m27. Also liked that checkout is 11am which is nice if you've had a busy day before.

Stayed in May 2024

Bathtub shower uncomfortable for tall person because of low height of shower head. Cable TV poor viewing quality. Lack of smart features Netflix etc

Modern updated finishes in dining and bar. Comfortable bed. Room decor

Stayed in April 2024

Having to pay extra for the spa facilities, most hotels have that included in the price.

Free water and milk at the end of every corridor for teas and coffees. Rooms were very clean.

Stayed in April 2024

The bathroom was a little dated, the pricing structure could include the use of the swimming pool (had to pay for it separately).

Great location, good facilities, friendly staff.

Stayed in April 2024

Quite a few people using the bar as an office. One even complained that we were interrupting his work!!

Room well equipped and clean. Great to have fresh milk and a great selection of coffees and teas. Sam in the restaurant was extremely courteous and helpful. The first evening he put himself out to help us given one couple in our party had a dog. The food and service were great. The second night Sam was under a lot of stress with other problems in the restaurant and this did have some impact on our experience. He engaged with us over this in a very professional way and was a great example of how to relate to customers when issues arise.

Stayed in March 2024

Huge room with good facilities. Spa area looked fantastic (but unfortunately didn't get chance to use it). Speedy check-in/out procedure. Friendly staff.

Stayed in March 2024

Food wasn't brilliant but standard. There was a cold draft in the restaurant as it appeared staff had to keep going outside to bring the food in? Not sure

Easy to use

Stayed in March 2024

We booked an afternoon tea for Mother’s Day and it was a bit of a let down. Hardly any sandwiches juts cakes. We actually had our food before our coffee which was very strange and several reminders to staff we had no drinks. I noticed other tables were the same. Not worth the £30 per person to be honest. Poor service for the afternoon tea.

We loved the spa facilities and pool although a little steep £25 for a family to use, should be included in the price really. The room was clean and spacious and adequate facilities such as tea and coffee and a water machine just outside the room. Good parking and very close to a small shopping village and other restaurants.

Stayed in March 2024

No hand shower

Very authentic and staff are really good

Stayed in March 2024

The room heating was centrally controlled and as during one of the night the room got very cold our baby caught a cold. The bed provided for babies was more of a cot than a crib, so quite small for our months old baby. We had to bring in a separate bed for my husband and the baby slept with me on the bed. It would have also been a great add on if there were family friendly changing rooms at the pool area so mams ans dads can change babies together, it s quite a task to do it alone.

Great ease for baby/family short stay. The access to the pool and spa was easy. Really chilled environment for babies and children. Everything needed was easy to find or get. Friendly staff! Beautiful surroundings! Close to a supermarket!

Stayed in February 2024

Very poor WiFi

The Spa is good value

Stayed in February 2024

n/a

Excellent breakfast to go as we needed to leave before breakfast and the staff put together four bags for us to eat on our way.

Stayed in January 2024

Food , people in the group had dietary requests were not meet, buffet veggie food was not marked over meat based foods

good location , staff helpful , room was clean tidy , great shower.

Stayed in February 2024

Perhaps to pay close attention to the domestic staff. Sometimes robe might not be placed in the room but this rarely happened but it happened.

The staff are friendly and professional.

Stayed in January 2024