There could have been more healthy options on both the breakfast and dinner menus

The staff were very friendly, but polite. The room was comfortable, clean and well maintained. The location was convenient. The price reflected good value.

Stayed in September 2024

It needs a bit of tidying up, but they are doing that currently

It’s very central with a great outlook to the city. The staff were amazingly friendly and helpful. The food and drink you just couldn’t fault.

Stayed in September 2024

Great location for restaurants and bars. It’s a gem of a hotel with gorgeous decor and staff to match! Given an upgrade to a fabulous room. Andrew and staff were so friendly and helpful…glass of prosecco and a beautiful dessert plate as an added extra in our room! Breakfast next morning was delicious. Highly recommended!

Stayed in July 2024

Room was quite small & the smell of smoke by lift.

Staff were great, location to explore city perfect.

Stayed in September 2024

The mattress was a little disappointing but fine nevertheless. No towel rail in the bathroom and unfortunately no coat hooks at all in the room to hang anything up. We arrived in very wet weather and there was nowhere at all to hang a coat. The wardrobe was 3/4 height so also unable to accommodate the length of a dress so a mildly irritating problem and the room itself was lovely.

Really loved the location, right in the heart of town, a quick walk in either direction for the Docks , Station, Theatre and shops, a super little hotel. Rooms were lovely, modern and well equipped (a smart tv, very well equipped tea making tray and even an iron and board in the room) Plenty of pillows and everything was exceptionally clean.The staff were all fantastic, friendly and attentive.

Stayed in September 2024

A bit warm and noisy

Location great

Stayed in August 2024

Couldnt open the windows

Location was perfect. Beds were comfortable.

Stayed in September 2024

No mirror in room apart from bathroom (not full length) and no plug point near for using straightners.

Good Location, Friendly staff, nice bar lovely breakfast Iron and hair dryers in room

Stayed in September 2024

Late evening pounding noise from nightclub right beside

So close to everything- very comfortable rooms - lovely bar / restaurant.

Stayed in August 2024

Bar shuts too early!

Perfect location and very friendly staff. Amazing value for money and great bathrooms

Stayed in August 2024

No toast at breakfast as toaster was 'broken' !

Stayed in July 2024

The room was very green and dark

It was in a good location to Liverpool

Stayed in July 2024

Our bed wasn't the most comfortable the mattress was hard.

Excellent location right in the city, lovely restaurant and bar ,staff are super friendly, our room was lovely and clean with a kettle coffee and tea supplied. Would definitely stay here again.

Stayed in August 2024

No towel rail in the toilet

The buffet breakfast was ok there was no toast and the tea and coffee not the best. The next day was marvellous cooked fresh.

Stayed in August 2024

Although our room was small which was fine ours was very warm with it being summer, there was no A/C so had to open our window and as its quite a busy street there was a lot of noise from passers by later on which couldn't be helped but A/C would really help, we were in the bar from around 22:45pm but by 11:30pm you could only buy lager or wine as everything else including soft drinks were shut down and no cocktails were getting made even though it states on a card in our room that the bar would cater for guests with no particular closing time, there were other people still in the bar also so still had guests drinking, we've never known a hotel to shut down nearly everything at the bar by 11:30, apart from that our stay was good.

Great hotel, rooms although small were clean and comfortable, bar lovely and cocktails were amazing, staff friendly, food was good.

Stayed in August 2024

I can't say there was anything I didn't like

The location was great for us we went to watch a show at the royal court theatre so found the hotel central to bars restaurants and the theatre

Stayed in August 2024

Found the room a little small. Rain shower head needed a clean as holes blocked. (I cleaned and worked fine) A little noisy at night but that’s to be expected with central location. Room could have had a fridge.

The communication was good with hotel. I had lots of questions about if my friend could check in without me (he could) if parking was available (it was near by and got a voucher) and what if any driving restrictions/ low emissions zone etc there were in Liverpool, (none) so reservations team were excellent. Check in was smooth and I found the room clean and cozy. Bathroom clean and walk in shower with overhead rain shower hot! Towels clean and fresh every day. Coffee & tea making facilities good with biscuits. The weather was hot so asked for fan and delivery straight away. The best thing about the hotel were the staff, who were always friendly and helpful….. and funny! Breakfast/ bar lady’s are amazing. Location, location, location……. Perfect!

Stayed in August 2024

Room was too hot, with insufficient ventilation.

Lovely cocktails & great breakfast.

Stayed in August 2024

Cooked breakfast wasn't available on the 2nd day

Good location

Stayed in August 2024

Noisy and hot. You can forgive the noise as it is prime city centre location so expect that. No air con. But again its such a lovely old historic building it would be a shame to ruin it with air-conditioning.

Decent clean room. Great value.

Stayed in August 2024

No towel rails in bathroom. Only a small issue I know but needed.

Nicely refurbished hotel, helpful friendly staff in all areas. Room service A1 every day. Very close to city centre and all amenities. Used restaurant once, excellent meal, excellent service, well above average food at an affordable price.

Stayed in August 2024

The rooms were really nice but absolutely boiling. The windows didn't open wide enough and there was no fans/air con.

Location was great! There was a large group of us booking for a hen do and they accommodated us perfectly. We also couldn't go out for a meal as planned but the staff were amazing and blocked off part of the bar for us, and let us have dinner and drinks there (as a group of 22 with no prior booking!)

Stayed in August 2024

Nothing

Great hotel and great staff.

Stayed in July 2024

It was a really warm room and only the bathroom window could be opened to allow any fresh air into the room. The bedroom windows were painted shut. Saying that, it would not put me off staying at the Sir Thomas again.

Staff and location

Stayed in August 2024